ASUS Appoints DIGICARE as ASP

ASUS appoints Digicare as Authorised Service Provider
for Motherboards and Graphics Cards

Mumbai, 3rd October 2012: In a move to further enhance its service efficiency and network, ASUS has today announced the appointment of DIGICARE as the authorized service provider for its motherboards and graphics cards business. A service division of Smartlink Network Systems Ltd. DIGICARE has today evolved into one of the most efficient, skilled and professional service infrastructure in the country and has 18 direct RMA/service centers and 46 service partners across the country. DIGICARE's wide and rich experience in motherboard service will help ASUS to further strengthen its service network in India. Along with Digicare, ASUS will also continue working with the existing service networks of Rashi Peripherals and Digicomp to provide service for its motherboards and graphics cards.
About this service appointment, Mr. Vinay Shetty – Country Head – Component Business, ASUS (India) said, “Service is of paramount importance in the IT hardware industry and has always been one of our key focuses for establishing and growing our business in India. We’re confident that this announcement will be well received amongst our partners and they will be happy with the increased number of service centers and locations. At ASUS we pride ourselves on the quality and innovation of our products and this move highlights our commitment to our channel that we’ll constantly strive to provide service that matches those high standards.”
DIGICARE is currently the leading post sales service provider in India and covers 64 locations and over 1500 collection points. ASUS and DIGICARE will also offer 'On Demand Service' to any
other place in the country. DIGICARE’s service strength includes BGA facility (L4 level) in 15 Locations spread across India for faster service and lower turnaround time. With strong
infrastructure setup and highly trained manpower DIGICARE will add tremendous
value to local service and repair for ASUS motherboards and graphic cards.

The inclusion of DIGICARE service centers in ASUS’ service network will be concluded in two phases. In the first phase 47 service centers will come onboard from today and another 17 service centers will be added to the network in the second phase on 1st November ’12. With this strategic appointment, ASUS will have service centers in 87 cities across the country with a total of 177 service centers in India for motherboards and graphics cards. In addition, ASUS will also provide free pick up and drop facility in 1500 cities covering a total of 18620 PIN codes.
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About ASUS Motherboards
Driven by homegrown innovation and dedication to absolute quality, ASUS has become the standard for motherboard excellence across diverse product ranges, leading the industry in global sales and positive customer feedback. Acknowledged by numerous accolades, ASUS motherboards propel computing forward with pioneering inventions. These include New DIGI+ Power Control, Dual Intelligent Processors for combined performance boosts and energy savings, and the unique whole-motherboard heat protection offered by the company’s TUF Series Thermal Armor and Thermal Radar. ASUS Republic of Gamers motherboards enable unfettered overclocking and performance tuning, serving as the mainstays of numerous world computing records. Important ASUS exclusives such as USB 3.0 Boost with UASP support, USB BIOS Flashback, and UEFI BIOS with EZ Mode demonstrate the ASUS commitment to harmonizing ingenuity and environmental responsibility with care for the people who use technology in everyday life.

About Digicare
DIGICARE, a service division of Smartlink Network Systems Ltd offers after-sale-services. DIGICARE offers first-rate integrated service and support, which consists of RMA centers, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD). DIGICARE has evolved most efficient, skilled and professional state of service infrastructure. It has 18 Direct RMA/Service centers and 46 Service Partners across the country. DIGICARE Technical Assistance Centre (DTAC) supports international and domestic customer support on voice, emails and chat with a wide range of technological skills including level 1, 2, 3 troubleshooting. For more details please visit :: Welcome to DIGICARE ®::
Press Contact:
Puja Jha
PR Specialist
ASUS Technology Pvt. Ltd., India.
Cell: +91 9930551297
E-mail: Puja_Jha@asus.com
ASUS

Digicare:
:: Welcome to DIGICARE ®::

Finally we have a confirmation of the news going about for some time now with an official press release, and I can again buy Asus without the fear of rashi, my next card will sure be DCUII.

What about rashi? I'm confused.

^^ Dunno, don't care.

tkin said:
^^ Dunno, don't care.

If rashi remains service provider, then digicare will 'refer' the case to rashi, which won't change the current situation a bit. :-/

R

tkin said:
^^ Dunno, don't care.

Lolz..

@OT If Digicare manages Asus motherboard services then it will be awesome. I have had very good experiences with Digicare.

Rashi would only be importer for asus products and service provider will be digicare from now. Amazing move ASUS

havoknation said:
Rashi would only be importer for asus products and service provider will be digicare from now. Amazing move ASUS

You confirm this? It is A-W-E-S-O-M-E.

A

I saw the Asus logo at a bunch of Digicare offices while I was scouting around a few months ago, I really wondered what was up with that. Now I know.....

What abt router Guyz?

pratyush997 said:
What abt router Guyz?

Either wait & watch their policy or call Asus India helpline.

Asus leads the client list in digicare india site followed by zotac, msi, intel, kingston.
:: Welcome to DIGICARE ®::

I just hope they do better than rashi.

RELIEF AT LAST. So ASUS has finally heard to us and take that drastic step. It should remove the total business down the line from RASHI to teach them a real lesson. Now can we suggest ASUS MOBO eye closed !!

Too early to say anything.
It would help if people could give their feedbacks about digicare here. Any kind of experience with digicare services would help.
How is it in kolkata ?

I had RMA'd my Intel processor through Digicare and the service was really fast. I received it back within just 6 days.
On the other hand it took around 40days for RMA of Asus mobo.

d6bmg said:
If rashi remains service provider, then digicare will 'refer' the case to rashi, which won't change the current situation a bit. :-/

Well my Asus Xonar DX dies so i went to digicare gurgaon. They said they have nothing to do with Rashi (which seems odd) and said they get the replacement directly ... but i wonder from whom since rashi is the only importer of asus??

rockfella said:
Well my Asus Xonar DX dies so i went to digicare gurgaon. They said they have nothing to do with Rashi (which seems odd) and said they get the replacement directly ... but i wonder from whom since rashi is the only importer of asus??

Answer for you:

for Motherboards and Graphics Cards for Motherboards and Graphics Cards

Not for sound cards.

Digicare rocks in terms of service

where all does ASUS have Service center in Karnattaka??

for tablets

^^ There's also comptronics which handles rma for asus tabs, mobos, soundcards and gpu's. Recently rma'ed my aunt's transformer tf 300t and got it back with jelly bean os ( custom original asus rom). Their service is very good too.

Digicare's service is excellent though. They had replaced my old intel dp55wb mobo within a week.

^^ Okay.Do they have service centers in Karnattaka Can u please pass me a link?

Rashi will only rma mobo+gpus which goes kaput under week..
And keep in mind still rashi is only asus rma one stop shop :wink:

D

rajnusker said:
Lolz..

@OT If Digicare manages Asus motherboard services then it will be awesome. I have had very good experiences with Digicare.

Same here. The people are really helpful. In fact, the person at Digicare was mentioning a few months ago that they are going to be ASP for ASUS soon. Really glad that it happened.

Since digicare also handles Intel RMA does it mean Intel mobo RMA will also improve?
Thanks.

D

rockfella said:
Since digicare also handles Intel RMA does it mean Intel mobo RMA will also improve?
Thanks.

Yes, that's correct. I was encountering problem with my Intel DX58SO motherboard around 2-3 months back. I gave it for RMA and got the fresh piece at my doorstep within 7-10 days. Digicare is really excellent and their support staff is also very helpful.

drkks said:
Yes, that's correct. I was encountering problem with my Intel DX58SO motherboard around 2-3 months back. I gave it for RMA and got the fresh piece at my doorstep within 7-10 days. Digicare is really excellent and their support staff is also very helpful.

Thanks. Seems like Intel can be trusted with good ass now.

M

so far i am having good services from digicare in replacing my ram sticks

i am hoping digicare will handle asus nicely even though Mumbai office gets over crowdy at Saturday or Monday
but they got 2 offices at lamington road so hopefully finally faster services of Asus......... rashi is always painful

talking about faster service - here in Kolkata I've submitted my Asus mobo on 16th Nov. and when I esquired about this yesterday they gave me the same reply as they did with the previous 4 phone calls in between - the answer - ( as they did not able to repair the mboo they have forwarded the matter to Asus - got this reply on 23rd Nov. ) they don't know how long it would take for Asus to give them the reply whether to replace the mobo or give me a credit note .. now come on - this mobo is just 1 and half month old when I gave it for RMA and the model ie M5A97 r2.0 is available on the market - so what taking so long for Asus/Digicare to give me a satisfactory solution.

W

@topgear,its just my guess but after your experience with gigabyte i believe that it is not the company but the city/region which seems to be the issue here.maybe a poll/topic on how many people faced difficulties in RMA in kolkata will clear the situation.as from whatever i read here it seems that no matter the brand/company if it is kolkata you will face issues.

This is the reason why i avoid ASUS. Had to buy their Xonar DX sound card as i had no option. Luckily they gave me a replacement in 3 days when the first one stopped working. Despite this i'll probably never buy an ASUS motherboard. :cry:

topgear said:
talking about faster service - here in Kolkata I've submitted my Asus mobo on 16th Nov. and when I esquired about this yesterday they gave me the same reply as they did with the previous 4 phone calls in between - the answer - ( as they did not able to repair the mboo they have forwarded the matter to Asus - got this reply on 23rd Nov. ) they don't know how long it would take for Asus to give them the reply whether to replace the mobo or give me a credit note .. now come on - this mobo is just 1 and half month old when I gave it for RMA and the model ie M5A97 r2.0 is available on the market - so what taking so long for Asus/Digicare to give me a satisfactory solution.

Avoiding purchases of a particular brand, especially a good brand, due to its after sales service is not exactly a valid reason.
Asus makes very good products. The probability of a defective product is quite low. Same for any other decent brand.
Seasonic can be another example.

Might agree with whitestar's comment to an extent. Or maybe the parent company (asus) policy doesnt enforce the type of service one expects.
Corsair service is quite consistent regardless of the region, while asus service varies a lot.

It is valid. Doesnot make sense to buy ASUS board and have sleepless nights! Gigabyte is TIER 1 motherboard manufacturer and their after sales is way better!

Myth said:
Avoiding purchases of a particular brand, especially a good brand, due to its after sales service is not exactly a valid reason.
Asus makes very good products. The probability of a defective product is quite low. Same for any other decent brand.
Seasonic can be another example.

Might agree with whitestar's comment to an extent. Or maybe the parent company (asus) policy doesnt enforce the type of service one expects.
Corsair service is quite consistent regardless of the region, while asus service varies a lot.

rockfella said:
It is valid. Doesnot make sense to buy ASUS board and have sleepless nights! Gigabyte is TIER 1 motherboard manufacturer and their after sales is way better!

*www.thinkdigit.com/forum/service-rma-watch/161290-gigabyte-motherboard-rma-prepare-humiliated.html

Good luck.

@topgear,
bro looks like you have very bad luck.first xfx then gigabyte and now asus. :wink:

This is one off situation. I've heard good stuff about gigabyte. A friend of mine used to work for SMC international. The shop guys told him RMA % is least in gigabyte. Go figure

Rashi RMA is famous all over indian tech forums so its not a biggie to conclude buying asus in India is not wise. Its unfortunate.

Myth said:
*www.thinkdigit.com/forum/service-rma-watch/161290-gigabyte-motherboard-rma-prepare-humiliated.html

Good luck.

rockfella said:
This is one off situation. I've heard good stuff about gigabyte. A friend of mine used to work for SMC international. The shop guys told him RMA % is least in gigabyte. Go figure
Rashi RMA is famous all over indian tech forums so its not a biggie to conclude buying asus in India is not wise. Its unfortunate.

I understand rashi makes asus look bad.

PS: You are making me nervous about my mobo now

Rashi of course! Asus is damn good but because of Rashi i stay away from it.

Myth said:
Problem is with rashi or asus ?

PS: You are making me nervous about my mobo now

Myth said:
Avoiding purchases of a particular brand, especially a good brand, due to its after sales service is not exactly a valid reason.

It is if it applies in most/all the states. No1 buys transcend because of large amount of time they take to RMA. Barely anyone stocks them even if some of the stuff is good.

whitestar_999 said:
@topgear,its just my guess but after your experience with gigabyte i believe that it is not the company but the city/region which seems to be the issue here.

Yeah. But like that if you say, a lot of people running service centres are douchebag jerks anyways, irrespective of the city. The problems gets resolved only when the company guys intervenes after confirming that its not the customer's fault, then there's something wrong with people's though process. Then again, many would agree that having a proper communication is not reasonable, especially if and when someone gets a pretty low pay grade.

So to conclude, overally its Asus that's taking so long for service.
Even my mobo took 2 months both the times I RMAed.

saswat23 said:
So to conclude, overally its Asus that's taking so long for service.
Even my mobo took 2 months both the times I RMAed.

Same here. 2+months after rma got a Credit Note.

The problem is not with asus but with asus policy for monitoring the service providers. It just sucks.

If corsair can manage the product and service quality, why cant asus or any other comany for that matter.

Contacted Asus on this issue ( M5A97 R2.0 ) and got a ticket id - Asus has forwarded this issue to Digicare but Digicare did not give a reply yet ( through e-mail ) and contacted some other person - let's see how things go from here.

@ sukesh1090 - just a few days ago RAMed a Corsair PSU though it took 12 days finally I got a brand new PSU with sealed retail box and the only Okish experience I had with XFX motherboard ( back on 2008 - took 26 days to get replacement though they sent the complete box the service center guys just gave me the mobo ) and there's no price for guessing who was the Distributor ?

Now we are all talking about AMD to bring FX-6300 but to RMA my 955BE I was not able to get even a RMA No. from them which is required for the RMA process ? Do you really trust a company like this anymore ?

When I faced issue with Viewsonic monitor there was almost no existence of this brand on the market and still now how many Viewsonic monitors are available ? The issue with the XFX gfx card - it was due to some guy's personal mentality.

Coming to the present days - you all know Sam ( one of our forum mod ) - when he RMAed his Gigabyte mobo ( probably a year old ) in Assam he got a brand new mobo with box pack and it was a upgraded version - Now Do you know what Mr. Sankar from Gigabyte has told me about the RMA issue - he can not provide a new mobo for a 2 years old mobo ? Now where in the blue world it's written on any companies service policy ? ( and after seeing a refurbished mobo you would not want accept it unless you have to ) and the response from Gigabyte Taiwan was to contact the service center with which i was facing issues ? I'm still grateful to The Sorcerer on this - he did his best.

From my personal experience with local service center I can tell it's some higher position guys in the Service center who creates issue like this ( you go high enough, you always come to one man ? ) - seen this happening with Gigabyte and Rashi both and I still remember their names like J.F. Kennedy once told : forgive your enemies, but never forget their names. Now these persons are more important to the manufacturer than some customers facing isolated issues .

myth and saswat23 - both of you guys faced such long delays in RMA process and it's by no mean a proper example of RMA/After Sales Service and if you search a little you will see that one guy RMAed his Asus GTX 580 through Digicare and he got GTX 570 instead and when he refused he was offered a credit note with much less amount - I don't want anything like this to happen.

So, Now it's time to see how things goes with Asus and Digicare - I've contacted Asus to speed up this way too slow RMA process or is there any hidden policy of Asus ( telling this cause Intel CPU RMA took 6 days for saswat23 ) where you get one type of service for mobos below 10k and another type of service for mobos 15k and higher ( recently one guy from MP got his replacement this fast ) - if they do they better mention it on the warranty policy.

@topgear,
bro now you are making me think about my processor.i guess AMD processors are imported by rashi and who will handle their RMA.till now i have good RMA experience with corsair(no doubt in that),seagate,CM.no bad ones yet now and hope that it remains like that.

topgear said:
Contacted Asus on this issue ( M5A97 R2.0 ) and got a ticket id - Asus has forwarded this issue to Digicare but Digicare did not give a reply yet ( through e-mail ) and contacted some other person - let's see how things go from here..

Good luck with that. Keep us updated.

topgear said:
From my personal experience with local service center I can tell it's some higher position guys in the Service center who creates issue like this ( you go high enough, you always come to one man ? ) - seen this happening with Gigabyte and Rashi both and I still remember their names like J.F. Kennedy once told : forgive your enemies, but never forget their names. Now these persons are more important to the manufacturer than some customers facing isolated issues .

Payback ?

topgear said:
myth and saswat23 - both of you guys faced such long delays in RMA process and it's by no mean a proper example of RMA/After Sales Service and if you search a little you will see that one guy RMAed his Asus GTX 580 through Digicare and he got GTX 570 instead and when he refused he was offered a credit note with much less amount - I don't want anything like this to happen..

In my Asus mobo RMA case, except for the time wasted, I think I got a little lucky. Got a credit note for Rs200 less than the original bill amount. Mobo was more than a year old. And it opened my eyes to the fact that it was high time to switch from a lga775 mobo.
Sorry for the guy who RMAed his gtx580. Sad experience.

topgear said:
So, Now it's time to see how things goes with Asus and Digicare - I've contacted Asus to speed up this way too slow RMA process or is there any hidden policy of Asus ( telling this cause Intel CPU RMA took 6 days for saswat23 ) where you get one type of service for mobos below 10k and another type of service for mobos 15k and higher ( recently one guy from MP got his replacement this fast ) - if they do they better mention it on the warranty policy.

Is it possible for us to submit a formal complaint with asus india to look into this consistent delay in the RMA process ? I am sure they might consider this seriously if they realized it is effecting their rep and sales. That their customers are shifting loyalities to other companies due to the bad after sales service and rma process.

sukesh1090 said:
@topgear,
bro now you are making me think about my processor.i guess AMD processors are imported by rashi and who will handle their RMA.till now i have good RMA experience with corsair(no doubt in that),seagate,CM.no bad ones yet now and hope that it remains like that.

It's not Rashi anymore AFAIK .. and Accel handles RMA of AMD cpu for which you need to get a RMA no. from AMD first.

Myth said:
Good luck with that. Keep us updated.

Sure.

Payback ?

yep,

In my Asus mobo RMA case, except for the time wasted, I think I got a little lucky. Got a credit note for Rs200 less than the original bill amount. Mobo was more than a year old. And it opened my eyes to the fact that it was high time to switch from a lga775 mobo.
Sorry for the guy who RMAed his gtx580. Sad experience.

but the mobo I've submitted was a AM3+ mobo based on AMD 970 chipset and the availability of which ( M5a97 R2.0) is still plenty on the market

Is it possible for us to submit a formal complaint with asus india to look into this consistent delay in the RMA process ? I am sure they might consider this seriously if they realized it is effecting their rep and sales. That their customers are shifting loyalities to other companies due to the bad after sales service and rma process.

I think we should.

BTW, Asus has forwarded this over to the east regional manager [service] and to Digicare and asked Digicare to update the status ( 4th Dec. ) but Digicare did not reply yet .. So sent a mail again to Asus ( 5th Dec. morning ) informing this and asked excatly how long Asus motherboard RMA takes .... still waiting for reply.

update : to get the mobo rma done quickly I had to contact Asus ( llok at the post above ) - Asus has escalated the case and I also talked with sumonpathak about this who helped me to get in touch with some higher official ( can't post the name here ) - Digicare gave me the IR copy ( replacement note ) on 7th Dec which I submitted to Rashi and got the replacement unit on 11th Dcc - overall after contacting Asus the RMA procedure took only 8 ( 25 days total ) days.

Congrats then. I guess escalating issues to higher management (and sumonpathak) works better and faster. :razz:

8 days is a very good time compared to the longer periods what others have suffered.

the problem lies within the partners...sadly

^^ right, when I checked with the reception/inquiry of Digicare ( 6th Dec ) they had no clue about when I'll receive the IR copy - they said they were waiting for reply from Asus. So i mailed to Asus East regional Service manager ( East ) about this with the ticket ( got this from Asus ) and RMA id ( from Digicare ). He sent all those to some Higher Official of Digicare and she replied ( I had called and mailed her ) that the IR copy is ready and I just need to collect it. So on 7 th Dec I got there and had to wait for 1 hour - they said getting some sort of reply from Asus too tyhat much time. ANyway, the higher official of Asus ( can't tell much about him ) helped a lot to speed up the whole thing and he always stayed in touch throughout the whole RMA process after he first contacted me.

so all in all though Digicare may be a little lazy but at-least Asus and Digicare know how to treat with people unlike Gigabyte and when i contacted Asus for RMA escalation they replied well according to the situation not some bot like reply I got from Gigabyte.

BTW, I must say the RMA service of Corsair is really legendary - every other should learn from them.

I submitted my Digisol 300N WiFi adapter with Digicare today. And that guy has asked me to collect a new replacement day after tomorrow.
Really very fast RMA.
If it had been Asus, I am sure it would have taken atleast a week or two.

RMAed my ASUS Radeon 5870 last Saturday . There was no video output from the card but the fan was spinning . The lady over there told me that it can take more than two weeks before i get a replacement if my card is faulty . I hope everything goes well .

B

@Davidboon
YGPM.

Day before yesterday i called digicare Hyderabad to know about my card's status . They asked me to call to ASUS head center in Delhi for accurate information . after calling ASUS head center , they confirmed that my my card was with them but could not provide any details about my card's problem . Then they forwarded my call to ASUS Mumbai . The lady over there said that my card had just been received at Digicare's Bangalore facility before some time ( how does a card takes 7 days to reach Bangalore from Hyderabad ? ) .
I got the number of digicare's Bangalore facility and gave them a call . As soon as i said i was looking for information about my graphic card , the person over there said that i was going to get a replacement ( Great , they received my card before half an hour and checked it too ! , even the person didn't ask about my RMA number , nor my card serial number , nor my name) . When i asked about which card i was going to get , the person asked me to call him a day later .

Is there a way of checking the rma status online ?

Myth said:
Is there a way of checking the rma status online ?

For Rashi? No I think, they call you.

tkin said:
For Rashi? No I think, they call you.

What about digicare and digicomp ?
Rashi is useless. They return your call once after you have called them 50 times and visited them another 50 times.

same pinch - no online status update - only way is to call and ask.

just called Digicare Bangalore , they said they are giving me a replacement card for my Radeon 5870 . They are forwarding the invoice to Digicare Hyderabad and they will forward it to Rashi pheripherials . After hearing Rashi will be involved in this . I am getting some bad feelings . So what card should i get in replacement for my ASUS Radeon 5870 . I paid 22k for this card , 2 years back . Please help me guys . I have heard some really bad stuff about Rashi .

You're getting bad feelings after digicare said that they'll give you a replacement card? You ought to wait till they say otherwise, especially when you just had a word with them.

@the sorcerer they said that i will get a replacement in max 4 days . But i want to know which card should i get as replacement . I am afraid Rashi might give me a lower value card .

Davidboon said:
@the sorcerer they said that i will get a replacement in max 4 days . But i want to know which card should i get as replacement . I am afraid Rashi might give me a lower value card .

For a 5870 a 6950 or a 7850 is you least bet.

Davidboon said:
just called Digicare Bangalore , they said they are giving me a replacement card for my Radeon 5870 . They are forwarding the invoice to Digicare Hyderabad and they will forward it to Rashi pheripherials . After hearing Rashi will be involved in this . I am getting some bad feelings . So what card should i get in replacement for my ASUS Radeon 5870 . I paid 22k for this card , 2 years back . Please help me guys . I have heard some really bad stuff about Rashi .

Its not the price which they should match, just cause you paid 22k does not mean they will give you a 22k card, they are bound to give you a similar or faster card, so look above.

yep, if Digicare is giving you some credit note ask Rashi about the replacement they will/may offer you and keep in contact with ... you know - sent you PM before.

Thank you all guys for helping me out , i received a Asus radeon 7950 for my RMA'ed 5870 . It took 25 days for the RMA process but i am happy with what i got . Digicare service was good but most of the time the guys didnt have any idea about my cards status . But i was really impressed with Rashi pheripherials , initially they were providing me a 7850 , but i asked if i could get a 7870 or 7950 and without asking any question they agreed for a 7950 . Really Rashi pheripherials , hyderabad is great .

Here are the pics of my card .

*img248.imageshack.us/img248/2142/20130212184225.jpg

*img267.imageshack.us/img267/4333/20130212185535.jpg

You got a 7950 for a 5870? That too a DCII? OMGWTFBBQKILLMENAO :clap2:

My next card, my next mobo: Asus, period.

Value for money ;-)

luckiest guy on this earth.