Asus Motherboard RMA

I am using Asus Maximus V Formula Motherboard which has several problems and I have to start the RMA process. I am living in Bilaspur, Chhattisgarh.
Please tell me how long would this process take, also how to take precautions as I have read and heard that Asus has pretty damn BAD RMA service. Also please guide me who should I contact to.

Here is the thread for the problem I am facing.
*www.digit.in/forum/cpu-motherboards/189514-my-second-gpu-slot-dead.html

Thank you.

taking pictures is a good idea to ensure that your mobo do not have any burned parts. sometimes you may get cheated. i think accel frontline provides service for asus mobo,.

Accel Warranty Management System

SHRI SAI ENTERPRISES
BESIDE BHAIYAJI SWEETS,
SHIV TALKIES CHOWK
BILASPUR
BILASPUR - 495001
CHHATTISGARH
India

OT: didn't knew you live in Bilaspur. I used to visit a friend there frequently.

rijinpk1 said:
taking pictures is a good idea to ensure that your mobo do not have any burned parts. sometimes you may get cheated. i think accel frontline provides service for asus mobo,.

Did not know Accel provides RMA support for Asus now. AFAIK digicare and rashi handles it.

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gameranand said:
I am using Asus Maximus V Formula Motherboard which has several problems and I have to start the RMA process. I am living in Bilaspur, Chhattisgarh.
Please tell me how long would this process take, also how to take precautions as I have read and heard that Asus has pretty damn BAD RMA service. Also please guide me who should I contact to.

Here is the thread for the problem I am facing.
*www.digit.in/forum/cpu-motherboards/189514-my-second-gpu-slot-dead.html

Thank you.

RMA time could be anywhere between a week to a month. Anyway, if you face any issue with the RMA things can always be worked out.

SaiyanGoku said:
Accel Warranty Management System

SHRI SAI ENTERPRISES
BESIDE BHAIYAJI SWEETS,
SHIV TALKIES CHOWK
BILASPUR
BILASPUR - 495001
CHHATTISGARH
India

OT: didn't knew you live in Bilaspur. I used to visit a friend there frequently.

Thanks.
BTW how is Accel for warranty, have dealth with Kaizen till now only.

topgear said:
Did not know Accel provides RMA support for Asus now. AFAIK digicare and rashi handles it.

News - ASUS

Thanks for the link.

Things got kind of complicated.
1. PC was working fine, but then it crashed and I did a diagnosis and found that SMPS is dead. SO I send the SMPS for replacement to corsair, on 17th of January I got the SMPS back.

2. When I reassembled the SMPS and ran a intensive game then found that it was notgiving me respectable frame rate, I searched and found that Crossfire is not working anymore. So tried to swap the GPUs and both were working fine, I even tried changing the PSU rails but still CF didn't worked. The second GPU wasn't getting detected in BIOS as well. After this I tried to run GPU though second slot and got a error beep and VGA LED was continuously lit.

3. On 19 Jan evening PC crashed and then after that it started to crash every 30 mins or so. I tried different OSes, as I have Dual boot but it wasn't OS issue.

4. After 20 Jan LAN sometimes worked sometimes it won't work at all.

I guess this sums up the problems.

ALSO When I tried to remove the CPU from its socket then 1 or 2 pins got bend, more like distorted. It didn't affect the connectivity as I checked but still when I read about the Asus CC in these regards I got afraid that I just have lost 20K.
Link for Motherboard Pics

Also I don't have the CPU cap which again frightens me as with terrible Asus CC regarding denying RMA with even small factors.
I have already contacted [MENTION=120490]sumonpathak[/MENTION] regarding this.
More suggestions would be welcome.

Thanks.

bump.

Just submit the motherboard for RMA and cover the cpu pins with a piece of paper if you don't have the cpu socket cap.

just start the process. dont think ahead just handle as it comes.

topgear said:
Just submit the motherboard for RMA and cover the cpu pins with a piece of paper if you don't have the cpu socket cap.

HE-MAN said:
just start the process. dont think ahead just handle as it comes.

Actually [MENTION=120490]sumonpathak[/MENTION] contacted Asus regarding this and asked me to wait for the official confirmation from them. After that will do as you guys say. Will submit it for RMA.

gameranand said:
Actually [MENTION=120490]sumonpathak[/MENTION] contacted Asus regarding this and asked me to wait for the official confirmation from them. After that will do as you guys say. Will submit it for RMA.

do we have asus representative here on digit

A

Hi gameranand,

You should submit the motherboard to the RMA center near you and let it go through the process and see what they say.

Regards,

ASUS INDIA

HE-MAN said:
do we have asus representative here on digit

No he is not a Asus representative, but he has good contacts in Asus.

gameranand said:
Actually [MENTION=120490]sumonpathak[/MENTION] contacted Asus regarding this and asked me to wait for the official confirmation from them. After that will do as you guys say. Will submit it for RMA.

submit it for RMA dude.

ASUS said:
Hi gameranand,

You should submit the motherboard to the RMA center near you and let it go through the process and see what they say.

Regards,

ASUS INDIA

I contacted BIlaspur Accel Service Center and he said that I can't submit it to their center as his Login ID and Password is not activated. Will try to courier or go to Digicare service center as soon as I get time.

Thanks

do need to register at accels' website for asus motherboard submission like seagate HDDs ?

topgear said:
do need to register at accels' website for asus motherboard submission like seagate HDDs ?

I tried that but it got stuck at the last page. Apparently their registration system is currently broken. Will submit to Digicare or courier it on Monday.

Was gone to Digicare Service Center today. The guy there said that it would be done in 1200 INR. So I submitted it.

Send the RMA for Repair/Replacement through Bilaspur Computer Care Service Center. The guy there did got the pins repaired, I am hoping that now I won't face the problem with Warranty but the only problem is that he didn't mentioned the problem correctly.
He just wrote "ALL GRAPHICS SLOT NOT WORKING/STABILITY"

However the real problem is that
1. Second GPU slot not working
2. PC crashes after every 30-60 mins.

I am worried that even if Asus repairs the GPU slot then I might get the faulty with Stability issues as he didn't mentioned them correctly. Should I mail ASUS.
If so please give me their Email Address.

Got the repaired Motherboard today. As for now working fine, haven't played any games on it though. Lets see how it handles stress when I play.

so did you stress test it. How are the every component working ?