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DIGIT-ARC / Software / Software Q&A

automatic reboots!!

12 posts · originally from https://geek.digit.in/community/threads/automatic-reboots.8129/

varunbhide
varunbhide Original post #1
Apr 9, 2005 at 8:54 PM
i have a p4 2.06ghz with 256 ddr on a his motherboard. win xp is loaded with sp2 on a 40 gb hdd. recently, after few minutes of working, the pc automatically reboots. i checked for loose contacts and found none. checked the temp and showed up as 42 and 38 degrees cel. on local diode and remote diode respectively. what can i do to address the problem? also, after rebooting i get a message saying critical error had occurred and asks me to send a feedback!! HELP....
bharathbala2003
bharathbala2003 #2
Apr 9, 2005 at 9:09 PM
ok does it say any error b4 rebooting??

download the STINGER and run it from a secure location.. if it finds any errors then let it fix it..

also scan with this
AdAware
*www.lavasoftusa.com/software/adaware/

and after these scans post the log file of HijackThis....
*www.spychecker.com/program/hijackthis.html

Learn how to use HijackThis here....
*www.thinkdigit.com/forum/viewtopic.php?t=15729
N
navjotjsingh #3
Apr 9, 2005 at 9:49 PM
Maybe you have set your system to auto restart after error.

Do this

Go to My Computer(right click)>>Advanced>>Startup and Recovery>>System Failure
Uncheck the Automatically Restart button and click OK.

Now check what error you get instead of a restart. Post that error here and maybe we can help you in much better way.
Please post HijackThis log file and do all that bharathbala2003 said.
varunbhide
varunbhide #4
Apr 18, 2005 at 8:27 PM
the following is the log file of hijackthis, as requested....


Logfile of HijackThis v1.99.1
Scan saved at 8:36:25 AM, on 4/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\smss.exe
C:\Program Files\Caere\OmniPagePro90\opware32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\wuauclt.exe
bharathbala2003
bharathbala2003 #5
Apr 18, 2005 at 9:37 PM
as far as i can see the below are to be fixed..
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\System32\svchost.exe

but then u haven posted the full file of HijackThis.. there are still parts that needs to be placed.. so place the whole report before u can really solve the problem..
Y
yehmeriidhain #6
Apr 18, 2005 at 10:57 PM
ur log file is not complete .. post it again!
swatkat
swatkat #7
Apr 18, 2005 at 11:25 PM
Log file is INCOMPLETE. Also, DONT DELETE anything, now.

@bharathbala2003, those are Windows System files!!!
T
theraven #8
Apr 18, 2005 at 11:27 PM
bharathbala theres is nuthin wrong with those entries
plz do not post when u dont know anything

however this one
C:\WINDOWS\smss.exe
should be running from system32 folder
so check that
K
khattam_ #9
Apr 18, 2005 at 11:44 PM
Poor power supply and loose connections are the MAJOR causes for restarts...................
Unexpected restarts may lead to critical errors............
But here are geeks out here............... So they may help...........
Code: 
Just my 2 cents
O
othikata #10
Apr 19, 2005 at 2:28 AM
Restarting

Hi
the problems can be several, the following are few u can try out

1. High CPU Temperature- Can be ruled out as per ur posting
2. Windows currupt : Can try reinstalling windows, restoring to earlier point, try with spyware removal programmes, check for virus
3. Faulty SMPS
4. Faulty Mother Board- Check for any bulging of the parts on the mother board.
5. Faulty UPS- Connect the PC directly to the mains and try.
varunbhide
varunbhide #11
Apr 21, 2005 at 7:19 PM
but this is the entire list which hijackthis is showing in notepad!!!!! and as for reinstalling, i have already reinstalled 3 time in the last 2 weeks.......man, does win xp suck or what!
swatkat
swatkat #12
Apr 21, 2005 at 7:30 PM
You do have a Trojan. Download and install TrojanHunter and run it and click Full Scan. Fix all the Trojans/Malwares it may show up.

But to fix it completely, we need HijackThis log. Do this:-
Run HijackThis, and click the button Do a System scan only. After it scans the System, then click Save Log button and give it a name and save it.
Then open the LOG file in WordPad or MS Word and not NotePad, and go to Edit Menu (or WordPad or MS Word), click Select All and then click Copy. Then paste it in your post.