Bad RMA Service Of Kaizen Infoserve Kolkata for Corsair VX450W [ Solved ]

My 4 years old Corsair VX450W went kaput so I submitter it at 16th December at Kaizen Kolkata.
(NOTE: Kaizen Kolkata don't take any Corsair item without original bill)
I called 3 timed in past 20 days but RMA process still under service.
Today,7th January 2015 I called Kaizen,Kolkata and got reply that replacement come.
Now the worst part.
When I reach the service center I was shocked to that the replacement was VS450.
I did not accept that.
And now Status of RAm at Kaizen page showing 'Closed' ... :evil:

Corsair become so cheap that they replace 4K PSU with 2K PSU.
I'm going mail them.
Lets see...

when somebody over here rma-ed his vx450, he got an rm450. you may try rm450 atleast.

S

I got rm550 for vx550. So, push for them for rm series or a higher wattage one.

Guys please help me!
What should I do now ?
I did not accept the VS450.
I also called toll free corsair no 18004255464 but they failed to help me.
Mailed at indiaservice@corsair.com but still no reply.
My 2014 ended with bad and 2015 also start with bad... :cry:

Request the service centre to give you RM models, they oblige...Same thing was done for a friend of mine. Tell them you have mid to high end GPU and they will replace it with RM model.

VX450 isn't available anymore. It isn't manufactured anymore.

You _will_ have to settle for something else.

Just tell them for a CX430, VS450 as replacement would be fine if there are availability issues. For a VX450 it isn't and say what [MENTION=20327]Ronnie11[/MENTION] suggested.

They should give me a RM450 as the replacement but why VS450 ?
So,no one can help me ?
All Digitian think it totally justifying that Corsair giving me VS450 as replacement of VX450W ?
I'm a old member of this forum.
But, I did not expect this from forum....

*i1379.photobucket.com/albums/ah147/Somna7h/Private/Corsair_zps25ce37fc.png

So if replacement is not decided by price or series but capacity alone then why not a higher model ? Also not every models are made equally hence there's so many models with different capacity. Also there's 12V apms difference OF VX450 and VS450.

Post this on corsair forum. I'm sure you will get good resolution. Also register here for complaining : *corsair.secure.force.com/

Revolution said:
They should give me a RM450 as the replacement but why VS450 ?
So,no one can help me ?
All Digitian think it totally justifying that Corsair giving me VS450 as replacement of VX450W ?
I'm a old member of this forum.
But, I did not expect this from forum....

Another thing to note is, RM450 is modular. Your VX450 wasn't. So, they should but they can't really give you something miles better imo.

CX500 would be the ideal replacement imo.

topgear said:
So if replacement is not decided by price or series but capacity alone then why not a higher model ? Also not every models are made equally hence there's so many models with different capacity. Also there's 12V apms difference OF VX450 and VS450.

Post this on corsair forum. I'm sure you will get good resolution. Also register here for complaining : *corsair.secure.force.com/

Already forwarded

also [MENTION=39710]Revolution[/MENTION] please check your PM

Thanks guys!
PM my contact no...

- - - Updated - - -

topgear said:
Also register here for complaining : *corsair.secure.force.com/

Registered but could not find a proper way to complain.
Asking for Ticket...

- - - Updated - - -

Got another mail with another excuse.

*i1379.photobucket.com/albums/ah147/Somna7h/Private/Excuse_zps8b63b09c.png

- - - Updated - - -

Finally I was ale to register a query at *corsair.secure.force.com/ and also got a ticket no.
"Thank you. Your request has been received. A Corsair Representative will review your ticket within 2 business days. Corsair Customer Service and Technical Support is available Monday – Friday, 7:00AM-5:00PM Pacific Time (excluding weekends and holidays)."Lets see...

No new reply from Corsair yet.
What should I do now ?

patience is a virtue.

Bad news!

Corsair(*corsair.secure.force.com/) said they can't help me but I have to contact Corsair India which I have done earlier but they did not help me...

This may not be new news, but Corsair no longer manufactures the VX series of power supplies.

However you are quite justified in asking for a better replacement than the VS series in my opinion, as it is the lowest in their group of products. Ask for atleast CX or CS series if possible (CX is generally CWT units and CS is made by Great Wall AFAIK).

Yea,they should give CS or CX min and this thing also told by other too.
But,Corsair India don't want to give nothing but VS450.

No new mail from Corsair India.
No one from Corsair Contacted me yet...

VX series is a way older and phased out series. How many warranty period you had with the VX450 anyways?

Even if it was from an another brand and they didn't have equivalent, they just assume a value of a product and give equivalent product for the credit. Some give credit directly, some give a choice. If you want, you can ask Kaizen for a better product if you give some amount, provided you retain the full warranty period as well. There's no true replacement of VX450 from Corsair, but that's a different story.

This simply doesn't apply only to power supply, but also for other products. As far as this is concerned, Corsair has done what they promised in terms and conditions. You can either sell this new unit off or ask them to give a better one if you pay the difference provided they issue a new bill and hence retaining the full warranty period.

ask them to give a better one if you pay the difference provided they issue a new bill and hence retaining the full warranty perio

is that possible ? has anyone done that

Nerevarine said:
is that possible ? has anyone done that

I did it when my A8N32 SLI Premium deluxe died. Half the amount of P5N32-SLI deluxe edition was taken care of and I paid half of it. Same with others. No harm in asking if Corsair/Kaizen would have that option.

@The Sorcerer

I ask both Kaizen Kolkata and Corsair India to give me at least CX series but don't care about anything.
Corsair VX450W had almost a year warranty left and from that more than a month warranty wasted during this RMA process and I did not even get anything in my hand yet.
I never though Corsair RMA will be nightmare like this...

- - - Updated - - -

Got a mil from Corsair International(not India or Kaizen) and they said they are looking into this matter.
I hope I will get a better solution soon.

Corsair US replied me that they will send a compensate for the trouble I faced.
They asked me to took my replacement.

So,I took my VS450 from Kaizen Infoserve Pvt Ltd yesterday.
But,Kaizen person r really unprofessional.
He lost the paper of RMA.
And tried to put putting blame on me that I did not took my replacement at first attempt.
After lot of requests he made a paper for me.
And then told me that I don't required any paper for any RMA of VS450 in future.
But,this same person refused to take my VX450 without the proper bill at RMA time.
Said that's the rule of Corsair.
Strange ppl of Kaizen Kolkata..
Really these ppl know how to harash customers and give customer trouble and they don't even care about any strict rule.
Because of this Kaizen(Kolkata,India),3rd party company we customer suffer ultimately...

Revolution said:
Corsair US replied me that they will send a compensate for the trouble I faced.
They asked me to took my replacement.

That'as great. Let's see what is going to be the compensation. My guess a PD, Headphone, mouse or even better another PSU

So,I took my VS450 from Kaizen Infoserve Pvt Ltd yesterday.
But,Kaizen person r really unprofessional.
He lost the paper of RMA.
And tried to put putting blame on me that I did not took my replacement at first attempt.
After lot of requests he made a paper for me.
And then told me that I don't required any paper for any RMA of VS450 in future.
But,this same person refused to take my VX450 without the proper bill at RMA time.
Said that's the rule of Corsair.
Strange ppl of Kaizen Kolkata..
Really these ppl know how to harash customers and give customer trouble and they don't even care about any strict rule.
Because of this Kaizen(Kolkata,India),3rd party company we customer suffer ultimately...

This guys can be clumsy from time to time and a real PITA. Faced similar situation with Seagate RMA.

topgear said:
That'as great. Let's see what is going to be the compensation. My guess a PD, Headphone, mouse or even better another PSU

U may be right.
Who knows ?
Let's see!
I have to wait patiently...

Still no new update Corsair's side...

well ask them about the compensation then quoting the mail. I know it may look like little bad but they have promised you something so be strong on that point.

Buying VS Series is not at all good but if you want any RMA then write in Corsair forum and then send it to Corsair Hong Kong Address as suggested in the Corsair forum.Ok.

India Corsair RMA takes more time than Corsair International.Ok.

Corsair â€” High performance DDR3 and DDR4 memory upgrades, 80 PLUS certified power supply units, computer cases, CPU cooling, gaming keyboards, gaming mice, gaming headsets, SSD drives, and USB flash drives -Any support related stuff.
Here is the link for any further assistance: *corsair.secure.force.com/

topgear said:
well ask them about the compensation then quoting the mail. I know it may look like little bad but they have promised you something so be strong on that point.

They said they will send a PSU but due to warehouse stock issue it's delaying too much...

That's excellent and I'm sure the wait will be fruitful

On the other hand I RMA ed a corsair RAM. I sent it via courier to Kaizen Jaipur and in 15 days I received a new RAM in my address.

topgear said:
That's excellent and I'm sure the wait will be fruitful

I don't wanna think negative in my life any more.
Hope positive things will happen...

What PSU are they gonna give you?

I think it's either going to be a CX500v2 or better RM450

Just received a big parcel box.
Guess what's in the box ?
A CX500v2 ?
No,
A RM450 ?
No,
Wrong.
Then ?

It's a RM550.

*i1379.photobucket.com/albums/ah147/Somna7h/Private/RM550Box_zps139446f6.jpg.
*i1379.photobucket.com/albums/ah147/Somna7h/Private/RM550_zps184fd284.jpg

I did not even open the sealed pack of RM550 yet and just started writing this now.
It's been almost 3 month my VX450 died...

I also would like to say thanks to out fellow Digitians tkin,Summon Pathak,togear for their help and support.
Also Mr.Joseph from Corsair help me...

Corsair RMA Rockssss....

Thats awesome. Luv corsair support.

yep, congrats to Op and kudos to corsair USA / international for their great support but what really painful is our own people are being rude to us. Anyway, the patient of OP proved to be fruitful, Thanks god .

topgear said:
but what really painful is our own people are being rude to us.

100% true.

that is great from corsair usa :thumbs:

it looks like we have to contact corsair usa support only when need arises and not corsair india support

rijinpk1 said:
that is great from corsair usa
it looks like we have to contact corsair usa support only when need arises and not corsair india support

I got a issue with my Corsair VS 550 PSU as it is shutting down while gaming and I tested it with another Cooler Master Thunder 600VA PSU and it is working good. I bought the CM PSU in 2008 and it is still working good but my present Corsair VS550 isn't working at all. So I submitted a RMA request with Corsair USA. I hope I can get a replacement PSU at least.

Directly with Corsair USA! You should have contacted the local service center here at first.

saswat23 said:
Directly with Corsair USA! You should have contacted the local service center here at first.

Corsair India is lazy.So ...

VS series hasnt been replaced, so its unlikely you will get RM or any higher model but its worth a try

RM Series PSU as a replace of VS ?... :shock: