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DIGIT-ARC / Hardware / Hardware Q&A

BSOD again!

16 posts · originally from https://geek.digit.in/community/threads/bsod-again.138503/

rahul_c
rahul_c Original post #1
Mar 26, 2011 at 1:05 PM
I was getting multiple blue screens on my Dell Vostro 1510 laptop, to make sure I didnt have any software issues I formatted the entire HDD. But today I got it again! Is there any way to get rid of them?

I have attached the log files(RAR archive renamed for uploading) it consists of two files - 032611-16801-01.dmp and WER-39312-0.sysdata.xml
debsuvra
debsuvra #2
Mar 26, 2011 at 8:08 PM
Your BSOD dump clearly shows that you are using a Huawei Mobile device, most probably one of their 3G Modems and using Mobile Connect software to connect to internet. The cause of BSOD was Ewusbnet.sys which is part of the Huawei driver package for their modems and it's a driver for USB NDIS Miniport.

If problem persists, upgrading to a newer version of Mobile Connect or reinstalling the current version might resolve the issue.
rahul_c
rahul_c #3
Mar 26, 2011 at 9:44 PM
I already have upgraded the firmwire and mobile connect software from DC-files.com, there are no individual driver updates so I reinstalled them but that is not going to solve it cause I had already formatted my HDD earlier.

I guess I will have to live with it until HUAWEI fix it. :sad:

I noticed a thing while re-installing mobile connect software it shows '3G USB fake (COM3)' it had never happened earlier, it looks spooky.

*i53.tinypic.com/2qmnr7c.jpg

Thanks at least I now know my data card is the root cause of the blue screen. @debsuvra which line specify the cause of problem, just want to know for future reference?
asingh
asingh #4
Mar 27, 2011 at 1:36 AM
^^
Just ran your dump on Win Debug. Shows it is the USB device which Debsuvra told you.
rahul_c
rahul_c #5
Mar 27, 2011 at 9:28 AM
Win Debug is not available individually, I googled and found 'Microsoft Windows SDK for Windows 7 and .NET Framework 4 ' this is a heavy download. Cant I run dmp file on any other simple software?
asingh
asingh #6
Mar 27, 2011 at 10:29 AM
Blue Screen Viewer.
rahul_c
rahul_c #7
Mar 27, 2011 at 2:09 PM
Thanks.
rahul_c
rahul_c #8
Apr 2, 2011 at 9:02 AM
I downloaded a hot patch for HUAWEI E1550 from here - Download HUAWEI E1550 DataCard Windows/MacOS Driver, Software | Wireless Driver & Software

It as of now(2 days) seems to have fixed the problem, will post if get BS again.
rahul_c
rahul_c #9
Apr 3, 2011 at 11:40 AM
Got it again!!
asingh
asingh #10
Apr 3, 2011 at 12:23 PM
Post the last three dump files.
rahul_c
rahul_c #11
Apr 3, 2011 at 6:51 PM
OK :neutral:
asingh
asingh #12
Apr 3, 2011 at 8:17 PM
Is that a folder..? Or Zipped..?
rahul_c
rahul_c #13
Apr 3, 2011 at 8:20 PM
its a rar archive
B
bhaskar #14
Apr 3, 2011 at 8:29 PM
I am having a BSOD problem. Please help me in getting the dump files. Where to find the dump files?
asingh
asingh #15
Apr 3, 2011 at 11:22 PM
c:memory dumps
rahul_c
rahul_c #16
Apr 5, 2011 at 6:55 PM
^Its a RAR achieve renamed as PDF