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Bsod windows 7 laptop - urgently needs help.

5 posts · originally from https://geek.digit.in/community/threads/bsod-windows-7-laptop-urgently-needs-help.169503/

G
GEEKCOMPUTER_GEEK Original post #1
Jan 28, 2013 at 7:52 PM
Hello
to all of you.
I am using a HP Laptop with Core i5 first gen processor, 8 gb ram and 500 gb hdd, actually, from last some days, I have got two times BSOD's I dont know why it is happening, so please help me to figure out the problem, I am giving here the message that I got after restrating the laptop after the BSOD. Please respected members, analyze it carefully and let me know the solution:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88008B6F6E8
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF88008B6F6E8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Hope to see the solution soon.If any other info required then, please let me know.
Thank You.
GEEKCOMPUTER_GEEK
meetdilip
meetdilip #2
Jan 28, 2013 at 8:15 PM
Use Bluescreen view.
G
GEEKCOMPUTER_GEEK #3
Jan 28, 2013 at 9:10 PM
Hello,
@meetdilip
I am here writing a file that I have created with BLUESCREEN VIEW, I hope this helps.
Thank You.
GEEKCOMPUTER_GEEK

CRASH REPORT CREATED WITH THE BLUESCREENVIEW

Dump File : 012813-18969-01.dmp

Crash Time : 28-01-2013 18:00:47

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000000`00000041

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000008

Parameter 4 : 00000000`00000041

Caused By Driver : kneps.sys

Caused By Address : kneps.sys+1c850

File Description

Product Name

Company File Version

Processor : x64

Crash Address : ntoskrnl.exe+71f00

Stack Address 1

Stack Address 2

Stack Address 3

Computer Name

Full Path : C:\Windows\Minidump\012813-18969-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7600

Dump File Size : 295,280
gameranand
gameranand #4
Jan 28, 2013 at 9:20 PM
Did you installed some new software or something lately after which you are getting BSOD. It could be random you know.
topgear
topgear #5
Jan 29, 2013 at 4:54 AM
the kneps.sys file is used by Kaspersky AV - so a recent update of the Av may have caused this .. @ OP - uninstall Kaspersky and see whether the issue gets fixed or not.