Call forwarding not activating

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Hi Guys,

I have two Sims in my G4(non-plus) version. I am trying to activate call forwarding in one of the sim's but I am getting the following errors with both sims

*img.xda-cdn.com/sgikEIUePT7P04JIYct9fCK3Z2Q=/https%3A%2F%2Fi.imgur.com%2FsWWymTs.png
*img.xda-cdn.com/5zQuqAr53Kny2higD0PoKGxjaMY=/https%3A%2F%2Fi.imgur.com%2FIizW3Nw.png

What to do now?

Thanks

W

No images are visible in post.

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PFA*uploads.tapatalk-cdn.com/20171008/55b0cb68fcc4522621ab4608efbb40c3.jpg*uploads.tapatalk-cdn.com/20171008/c65215233a72b093893dd4f20913d16a.jpg

W

Are these 4g/jio sims using 4g network?Have you tried with a normal 4g non-jio sim on 3g/2g network?

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whitestar_999 said:
Are these 4g/jio sims using 4g network?Have you tried with a normal 4g non-jio sim on 3g/2g network?

The SHITtel sim is on 3g/2g network but same error.

W

You should call CC about this.I have not used call forwarding but maybe it depends not just on phone model but also network provider support/setting too.

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whitestar_999 said:
You should call CC about this.I have not used call forwarding but maybe it depends not just on phone model but also network provider support/setting too.

I think the phone is at fault here.

W

I tried in my phone for the 1st time & got similar error message but after clicking "ok" on all error messages & then doing same thing with 2nd sim,options like "always forward" etc became visible & clickable for both sims & allow entering a number.

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whitestar_999 said:
I tried in my phone for the 1st time & got similar error message but after clicking "ok" on all error messages & then doing same thing with 2nd sim,options like "always forward" etc became visible & clickable for both sims & allow entering a number.

It's not visible in my phone. Which phone and sim are you using besides jio?

W

Not using any jio sim,airtel(3g) & vodafone(2g) on asus zenfone.In the screenshot you posted,click on "ok" in error message & on any other error messages afterwards.Once all error messages are gone,go back from sim1 call forward settings & select call forwarding settings for sim2 & do the same thing(clicking on "ok" in error messages). Once it is done you should see the option "always forward" etc change to normal/clickable option(unlike before where they are greyed out/non-clickable) for sim2 as well as sim1.You have to click & enter the number to forward call to there only as once you go back to settings(i.e.level above than call forwarding settings) then you will have to repeat this again to get clickable options.

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whitestar_999 said:
Not using any jio sim,airtel(3g) & vodafone(2g) on asus zenfone.In the screenshot you posted,click on "ok" in error message & on any other error messages afterwards.Once all error messages are gone,go back from sim1 call forward settings & select call forwarding settings for sim2 & do the same thing(clicking on "ok" in error messages). Once it is done you should see the option "always forward" etc change to normal/clickable option(unlike before where they are greyed out/non-clickable) for sim2 as well as sim1.You have to click & enter the number to forward call to there only as once you go back to settings(i.e.level above than call forwarding settings) then you will have to repeat this again to get clickable options.

After clicking ok we are back on the screen where we cannot click anything.

W

Yes,but you go further back where you have to select sim2 for same call forward settings & do the same thing.

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whitestar_999 said:
Yes,but you go further back where you have to select sim2 for same call forward settings & do the same thing.

Same result.

W

Then I don't know,try asking in xda forums.On my phone I can click the options once I do this whole process of clicking OK on error messages for both sims one after the other.

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whitestar_999 said:
Then I don't know,try asking in xda forums.On my phone I can click the options once I do this whole process of clicking OK on error messages for both sims one after the other.

I was told to stay away from moto there. As per them it might be a bug which will never be rectified as moto has decided not to update this "outdated" phone.