Cheated by Viewsonic - Resolved by Digit

getting some Backlight Bleeding issue at the bottom ( 5 in total and they look like circles of 2 cm ) and right bottom side ( a straight line around 3 cm in wide ) of my 19 inch 3 yaers old viewsonic (VG921m ) monitor ( still 5 months left for warranty ) ...

should I replace it ... will viewsonic guys replace my monitor for this backligght bleeding issue ... I mean it's not that much anyway ... BTw, are there any chances of increasing the backlight bleeding issue more in the future ??

Guys post your own experiences about backlight bleeding issue so that I can get a clear picture ......

A

Re: LCD Monitor Backlight Bleeding Issue

yep call them up without doubt, actually this would be the perfect time for you hehe 3 years of use and soon all warranty gets over after which they wont even accept anything and even the repair will become trouble.

Check with them if they replace with a new monitor or some old second hand placed in dump.

and yeah well if it showed this much back-light bleeding then certainly it will increase with time.

I am still using a CRT so cannot comment, post some pics of the issue

Re: LCD Monitor Backlight Bleeding Issue

^^ Thanks for the reply ..... as I don't have any digicam it will not be possible for me to post some pics

..... if I have to call them I expect to get a new one not an old used junk .... as they will ship this to their central office and this may take a month or so ... but it will not be possible for me to wait that much without the monitor .... will contact their local service center after some days ....

BTW, this month is not going well for me ... 1st three of my ups gone kaput ... then there is the probs with the monitor ... and yesterday night one of my speaker gone kaput ....

A

Re: LCD Monitor Backlight Bleeding Issue

hahaa, electricity prob or something else, speaker cannot say, but UPS gone kaput they are made to handle voltage fluctuation etc.
I hope these were under warranty otherwise all will come up up as loss
also which make were they.

Re: LCD Monitor Backlight Bleeding Issue

all of the 3 ups are out of warranty ... strange thing is the ups ( 5 yaers old Digital ) on the home was shutting down the whole rig while I was playing mas effect 2 and another digital ups ( it was located on another place ) only 1 year old was behaving same like the 5 yaers old one ... it was shutting down the rig ... another one was microtek which sucks from the very beginning ( no battery backup ) ... I've repaired it 2 times but ... but not to avail ... repaired the speaker anyway ....

BTW, Acel Frontline is the service provider ( carry in ) both viewsonic and segate in my city ( kolkata ) but whenever I call them all of their phones are not responding and suggesting me to leave a voice message instead .... tried all of their 5 land line phone numbers and I mobile ... but without any success ... Will try to look out for another ph number ...

Re: LCD Monitor Backlight Bleeding Issue

Now there's very big issue with the monitor :

The backlight bleeding has decreased but one major prob comes up.

yesterday morning when I started the my rig I had noticed a dark black spot on the upper left corner of the screen. When I switched on the rig for 2nd time the spot incresed in size. But after some time around 1 hour the spot got even larger say around 1 inch in diameter. After that it kept on increasing.

When at the night I again switched on the rig the dark black round spot on the screen has increased even more and now it's around 2 inch in diameter.

The dark black round spot stays on the upper left corner always. I suspect the dead pixel is increasing abnormally. Guys need help big time. Only 5 months left for warranty period.

BTW, should I call viewsonic toll free no. or take it to the service center in kolkata. The main frustrating thing is the phone numbers is not working ( accel frontlines kolkata ). So I think I have to call them ( toll free umber ) anyway .

Guys have you any idea with viewsonic warranty I mean how long it may take ??

When I asked this about on tyhe shop I purchased this from they simply gave me the toll free no. and said they don't have any other responsibility for this monitor.

Also I've fear of something like this as Only 5 months left for warranty and it's VG seies monitor ( VG912m )

Update 13th January 2008 :-

As it seems, if you are a View Sonic vx1932wm or vg1930wm owner, you would be asked to wait for 3/4 or upto 5 months till you get a replacement product !!! As in my case also, till date there is no glimps of the replacement unit… Every time I comunicate with View Sonic Support, I get information that there are no suply for vg and vx seriese !!!

Remeber the guy ... he was one our forum member :
*www.chotocheeta.com/2007/10/05/quick-review-super-flop-view-sonic-vx1932wm/

Also read the following post as the guy had faced worst services from viewsonic.

God only knows what will happen next( VG921m ).

Re: LCD Monitor Backlight Bleeding Issue

They don't wanna exchange your LCD with other model ?
If u can get almost same LCD or even some less but new LCD then you should consider that cos they may be stretch 5 months to more may be then ur warranty will over.
Try to convince Viewsonic for other monitor.
And GL......

Re: LCD Monitor Backlight Bleeding Issue

^^ I just want a working 19 inch LCD monitor - series does not matters.

Re: LCD Monitor Backlight Bleeding Issue

Hi, read ur post...

What r u waiting for?? Delay of ur replacement?

Dude, not giving it service center, u r delaying it more.

And about Axel Frontline, I had to deal with them once. My Seagate HDD crashed and they are the one for it. They are always busy. Try to visit their center in person, u may get ur job done.

About viewsonic replacement issues, I've no idea, but wishing u luck.

Give the monitor for replacement as soon as possible.

Re: LCD Monitor Backlight Bleeding Issue

You screen is dying. Stop using it. Send it for warranty. Highly probably that Viewsonic will do jack sh$$ to help you out. Its not a reputed company. Sorry.

Re: LCD Monitor Backlight Bleeding Issue

I too recommend sending it back.

Re: LCD Monitor Backlight Bleeding Issue

Yeah...Contact the service center(accel frontline) as soon as u can...Better go there with your monitor personally coz they are so damn busy that they hardly respond to phone calls from their customers...Here in Mumbai i went to their center once to replace my old Seagate HDD and though it took almost 4 to 5 weeks to replace it but at the end they gave me a good replacement ....
Better u go now or else that warranty is going to pop...

Re: LCD Monitor Backlight Bleeding Issue

I yesterday called up Accel Frontlines toll free number ( 1-800-425-4535 ) and asked them about their Kolkata service center's working phone number. They gave it to me. I called up their service center in Kolkata but they said they no more provides service for viewsonic.

But on the viewsonic's website ( in pdf document ) Accel frontlines is listed as AIO service center for viewsonic across the country :
*ap.viewsonic.com/in/support/aio-service-network.pdf

Anyway as Accel Frontline guys told me they do not provide support for viewsonic anymore I called up viewsonics toll free number ( 1800-11-9999 ). After around 5 tries I was able to talk with some tech person but he kept on arguing over sending a snapshot of the monitor - I told him as I don't have any digicam I will not be able to send a snapshot but he told me I have to send it here ( service@in.viewsonic.com ) and after that he hung up the phone.

But on viewsonic's website it's mentioned :

To obtain warranty service, you will be required to provide the following at the time of registering a complaint:
Name
Address
Original & Dated sales slip
Serial number of the product and
A description of the problem.

*ap.viewsonic.com/in/kbase/article.php?id=10

I called viewsonics another number ( 011-26990006 ) and another guy attended the phone and he told me to send only a scanned image of the bill not any snapshot of the monitor along with my address and contact no.

I asked about the RMA number but he told me it will be given after receiving the e-mail. Wish me all the best.

Re: LCD Monitor Backlight Bleeding Issue

All the best topgear, have you asked if they have any service center in Kolkata? If they have, u can try visiting that personally ...

Re: LCD Monitor Backlight Bleeding Issue

All the very best. I hope you get a great monitor when it returns from service!

A

Re: LCD Monitor Backlight Bleeding Issue

/off topic- bro krow where have you been roosting all these days :razz:

A

Re: LCD Monitor Backlight Bleeding Issue

topgear, also, check if there is any physical damage or not, rascals may start saying it as physical damage and void the warranty.
And above all best of luck in RMA. I say even if the product is trash if you get a new monitor in RMA you can run for some time.

My 1100VA APC gave me probs in one and ahlf month they came and changed it. the UPS points(3 points) were not working thought the other 2 points which have direct connection with electric shock absorber(correct term out of my head) were working. since then no issue as of yet. Though have problem after I opened my system 3 days back trying to troubleshoot it.

Re: LCD Monitor Backlight Bleeding Issue

acewin said:
topgear, also, check if there is any physical damage or not, rascals may start saying it as physical damage and void the warranty.
And above all best of luck in RMA. I say even if the product is trash if you get a new monitor in RMA you can run for some time.

My 1100VA APC gave me probs in one and ahlf month they came and changed it. the UPS points(3 points) were not working thought the other 2 points which have direct connection with electric shock absorber(correct term out of my head) were working. since then no issue as of yet. Though have problem after I opened my system 3 days back trying to troubleshoot it.

yah. they may claim nonsense things. also just hope your monitor's screen is as it was when u send it. they handle monitors so carelessly :evil:

, scratches on screen no big thing nowadays after it returns from RMA.

Krow said:
All the very best. I hope you get a great monitor when it returns from service!

welcome bak krowman.

Re: LCD Monitor Backlight Bleeding Issue

rhitwick said:
All the best topgear, have you asked if they have any service center in Kolkata? If they have, u can try visiting that personally ...

Yup, I've asked that but they said they are not able to give the info to me ...

Krow said:
All the very best. I hope you get a great monitor when it returns from service!

Yup, let's wish for the best ...

acewin said:
topgear, also, check if there is any physical damage or not, rascals may start saying it as physical damage and void the warranty.
And above all best of luck in RMA. I say even if the product is trash if you get a new monitor in RMA you can run for some time.

My 1100VA APC gave me probs in one and ahlf month they came and changed it. the UPS points(3 points) were not working thought the other 2 points which have direct connection with electric shock absorber(correct term out of my head) were working. since then no issue as of yet. Though have problem after I opened my system 3 days back trying to troubleshoot it.

No, there is not any physical damage .

Sam.Shab said:
yah. they may claim nonsense things. also just hope your monitor's screen is as it was when u send it. they handle monitors so carelessly , scratches on screen no big thing nowadays after it returns from RMA.

welcome bak krowman.

Yup, those so called tech persons are really dumbs when it comes to handling delicate things ..

BTW, Got an reply from them :

Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

Kindly Send us the screenshot of your product.Accordingly we will be able to help you out at our best.

We can be reached on this email address or through phone on our Toll free No 1800-11-9999 or Toll No:-011-26990006

Have a Great Day Ahead.

Thanks & Regards,
ViewSonic India Technical Support

I don't have a digicam or mobile phone equipped with camera .. so it will not be possible for me to send a screenshot of the monitor ... what should I do ??

Re: LCD Monitor Backlight Bleeding Issue

ViewSonic should provide on-site warranty like others..... :evil:

Re: LCD Monitor Backlight Bleeding Issue

topgear said:
I don't have a digicam or mobile phone equipped with camera .. so it will not be possible for me to send a screenshot of the monitor ... what should I do ??

If u've any friend who has a mobile cam, ask him/her to take some shots on ur behalf.

Download pics in his/her pc (obviously) and then there u r having the necessary screenshots.

Re: LCD Monitor Backlight Bleeding Issue

Revolution said:
ViewSonic should provide on-site warranty like others.....

Yup, that is what they should do ....

rhitwick said:
If u've any friend who has a mobile cam, ask him/her to take some shots on ur behalf.

Download pics in his/her pc (obviously) and then there u r having the necessary screenshots.

BTW, somehow managed to send a image to them but I am shocked by their reply :

Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

After studying your case deeply and verifying all the technical specification of the products, we have come to this conclusion that the black patches/spot that appeared on the screen is a result of misuse, external pressure e.g. touching small dot(s) on LCD screens or physical damage and is not covered under warranty.

All such problems basically come up due to mishandling. Such cases do not fall within the scope of ViewSonic.

This is equally disappointing and unfortunate for us and we deeply regret for the same.

Now tell me what should I do with those ****ing cheaters ???

Re: LCD Monitor Backlight Bleeding Issue

^^
Tough Luck Dude...

A

Re: LCD Monitor Backlight Bleeding Issue

I knew what they would say, I know about this, I have screwed my laptop screen.

many a times in long usage it happens, certainly because of some pressure point which gets the inside liquid come out. now if the liquid comes out whether physical damage or not they will always say physical damage.

---------- Post added at 09:41 AM ---------- Previous post was at 09:40 AM ----------

tell them there is not physical damage or any physical pressure spots showing up in the screen. But I know they wont consider it.
my laptop screen has got two pressure spots, through which all it started.

Now they are cheaters because they will never send someone to check it, and if they wont send someone nothing is going to happen.

Re: LCD Monitor Backlight Bleeding Issue

Simply ask them, threating that, how can they just analyze an image and come to such conclusion. They better at least check the monitor physically or get ready to hear from your lawyer, then they have to prove in court that the issue is due to mis-use.

Re: LCD Monitor Backlight Bleeding Issue

topgear said:
Yup, that is what they should do ....

BTW, somehow managed to send a image to them but I am shocked by their reply :

Now tell me what should I do with those ****ing cheaters ???

Its obvious they don't want to rma it for you, so you can either call them repeatedly or just go to consumer complaint forum, if nothing works out buy a samsung/lg lcd for 6.5k.

Re: LCD Monitor Backlight Bleeding Issue

tkin said:
Its obvious they don't want to rma it for you, so you can either call them repeatedly or just go to consumer complaint forum, if nothing works out buy a samsung/lg lcd for 6.5k.

yah, visit a consumer complain center or forum. hope it works out that way.

Re: LCD Monitor Backlight Bleeding Issue

azaad_shri75 said:
/off topic- bro krow where have you been roosting all these days

Real life got really hectic, so was not able to give TDF much time. Anyway, now I will have a little more time for TDF.

welcome bak krowman.

Thanks.

tkin said:
Its obvious they don't want to rma it for you, so you can either call them repeatedly or just go to consumer complaint forum, if nothing works out buy a samsung/lg lcd for 6.5k.

I would suggest that topgear should try and attach the image that he mailed them here first.

Before consumer courts, one last option would be to try and get in touch with some senior person at Viewsonic. Harrow them as much as you can. If not, then Consumer Court is the last resort.

Re: LCD Monitor Backlight Bleeding Issue

Don't think me as a dumb ... I know that as the warranty is near it's
ending period ( around 5 months left ) you are not willing to resolve
this problem.

And there is no external pressure or mishandling is involved with
those black spots . I've been using this monitor for 2 years and 7
months ( with perfect care for the monitor ) without any kind of
problems.

First some backlight bleeding issue occurred with the monitor ( at the
bottom part ) but as it is not harming my works I was not so
interested about RMA but one fine morning all these black spots has
started to appear.

The top part black spots appeared on 13th mar 2010 ( first it was a
tiny triangle and that it became to a large circle !! ) and the
bottom part black spot appeared on 17 th Mar 2010. And there is still
some backlight bleeding ( white spots ) on the monitor.

The reason I can think about this is the panel inside is slowly dying
and the dead pixels are growing increasingly inside the monitor and
huge number of dead pixels surely and backlight bleeding issue is
covered under warranty ...

Now I feel like completely cheated by buying viewsonic monitors - I've
3 of them in total - last 2 was bough on 2008 and I'm very much
worried about their warranties too as you will call any kind of
warranty claim as " mishandling or misuse"

I'm sorely disappointed and frustrated and I have left all the hopes
with your warranty service .......

I hope you may understand the right picture, honor your "valued" customers and send in some technician who will check the monitor physically and resolve the issue or give me a address of your service center in west bengal ( near kolkata ) so that I can take the monitor there ...

=========================================

Thanks for replying guys ..... your replies always encourages me

My parents won't let me lodge a complaint in consumer forum ..... and it's very time consuming too ..

They have not even replied the mail that I've sent yesterday .... so this time it's looks like the cheaters actually won the game this time ...

But, I've some other resources ... thinking of contacting them and see if they can help out ....

Here's the pic :

*i39.tinypic.com/2q0shlf.jpg

---------- Post added at 06:47 AM ---------- Previous post was at 06:26 AM ----------

acewin said:
I knew what they would say, I know about this, I have screwed my laptop screen.

many a times in long usage it happens, certainly because of some pressure point which gets the inside liquid come out. now if the liquid comes out whether physical damage or not they will always say physical damage.

---------- Post added at 09:41 AM ---------- Previous post was at 09:40 AM ----------

tell them there is not physical damage or any physical pressure spots showing up in the screen. But I know they wont consider it.
my laptop screen has got two pressure spots, through which all it started.

Now they are cheaters because they will never send someone to check it, and if they wont send someone nothing is going to happen.

Are you talking about Viewshit ( new name for viewsonic ) laptop ??

F

Re: LCD Monitor Backlight Bleeding Issue

In chess there's a basic principle that says "The Threat is always greater than the Execution." . Although you might have been advised to not lodge a complaint in consumer court it does not mean that you can issue a statement to the company and to their management showing that you are definitely willing to pursue that option.

Also when you opt to take this method you need to do everything the right way. When the Support Center said that the problem was due to negligence then you should make sure that they give it to you in writing. That's right , get whatever they say in writing from the Manager or whoever.

Try to see if you can get through the First level of support and manage to get yourself to speak with someone worthwhile in Viewsonic itself. Make sure describe the situation properly to them and do not take no as an answer.

*ap.viewsonic.com/in/contact/

I've never gone beyond the following step here. usually the management of whatever companies product I have a problem with does the needful and generally gets my problem resolved. However if they still don't you could probably send the details to other forums, Tech Magazines , Websites and promise a multitude of bad publicity. At this point you are basically threatening the company with whatever means you have. You would be amazed at what bad media can do to the sales of a product.

I can't guarantee that you will get justice but what I can guarantee that you will at least get the satisfaction that you tried your best to get what you deserved. And on the bright side you probably influenced the decision of alot of New LCD Monitor purchases here.

A

Re: LCD Monitor Backlight Bleeding Issue

naah its an HP laptop, and it certainly was my fault not handling it properly. But it certainly is different for a LCD where you do not close the lid what we do incase of laptop

The reason I can think about this is the panel inside is slowly dying
and the dead pixels are growing increasingly inside the monitor and
huge number of dead pixels surely and backlight bleeding issue is
covered under warranty ...

Rest of the part is appropriate, instead of getting angry and just shouting for the sake of shouting showing frustration you have put your words properly. And as expected people in general avoid going to consumer forums.

as others said try getting some senior fellow's contact. And seriously it is their unwillingness to honor the warranty, not mattering whether it is 5 months or 2 years.

you have put it most appropriately. instead of this being a real physical damage or mis-handling it is the dead-pixels growing up panel coming to its death.

---------- Post added at 12:03 PM ---------- Previous post was at 12:00 PM ----------

Corporate contact information
ViewSonic Technologies India Pvt Ltd.
Unit No.2, 3 & 4 (Ground Floor),
Tribhuvan Complex,
Ishwar Nagar, Mathura Road,
New Delhi - 110065
Tel: +91-11-42603195-97

if someone from delhi is willing to help you it would be nice, they can manually go to their office with the written complaint.

Re: LCD Monitor Backlight Bleeding Issue

@OP, dude, u can consult Freashseason, he used to be a lawyer once. At least he can advice u what u can actually do and how to approach...

Re: LCD Monitor Backlight Bleeding Issue

Mailed them - but there is no response :

Just told them though I don't want to be this way they are compelling me to go here :

*www.consumergrievance.com/

All I want is a repair or replacement of this faulty product of mine which is still under warranty. I've even asked them for the address of a local service center ... but they are unwilling to even provide that.

@ FilledVoid - Will try my best to spread this ... thinking of posting it in my blog

@ acewin - I think their higher authority is also unwilling to provide support as well but if someone in this forum is really willing to help out I can provide the necessary infos.

@ rhitwick - If needs be I will contact him .... thanks for let me know about him.

I've noticed 1 thing : ever since viewsonic products ( read LCD monitors ) became unavailable in the eastern region ( even lynx-india theintwares and many other online shops don't sell them now ) they are not so interested in providing support.

Re: LCD Monitor Backlight Bleeding Issue

Also, you may try another thing. Send a mail to Digit, either any admin or to the Editor. If you are lucky, they may take up this issue with the company.

Re: LCD Monitor Backlight Bleeding Issue

^^ I was also thinking about that ... but digit had a separate section for that in the mag .... the e-mail was servicewatch...at...thinkdigit.com if I'm not wrong ... what happened to it ... acn someone from digit please answer ?

Now as I read about a lot of viewsonic service related issues I found one common thing that even though viewsonic picked up the faulty product after repetitive calls most of the guys got the repaired/replaced unit back after 3-5 months later which is a long wait and in most of the cases even those repaired/replaced unit did not worked.

So as viewsonic screwed their after sales service and cheated it's customers I don't have any faith on viewsonic anymore ....

The service provider for viewsonic in here is is now RT OUTSOURCING SERVICES LIMITED.

Though they provide all kind of services for viewsonic - viewsonic listed them as only service provider for it's netbooks - what a silly joke.

Modas plase change the title of this thread to ... :

CHEATED BY VIEWSONIC

---------- Post added at 06:15 AM ---------- Previous post was at 05:50 AM ----------

Here's a blog dedicated to the worst after sales service by those ****heads ( about viewsonic )

*viewsonicproblems.blogspot.com/

Re: Cheated by Viewsonic

Shoot an email to editor@thinkdigit.com

Should help I assume. I am never buying Viewsonic monitors.

A

Re: Cheated by Viewsonic

presently using Viewsonic 19" lcd, decided not buy in future.

Re: Cheated by Viewsonic

Krow said:
Shoot an email to editor@thinkdigit.com

Should help I assume. I am never buying Viewsonic monitors.

Thanks for your suggestion .. .

azaad_shri75 said:
presently using Viewsonic 19" lcd, decided not buy in future.

Yup, stay away from them at any cost ....

BTW, what I want now is this :

Say someone has convinced this ****heads ie viewsonic guys to resolve this issue ... so they will come to pick up the monitor ( which I bought for 11.5K ) ... but in many incidents I've read about they had returned the monitor after 3-5 months delay ... even after that most of'em got some junks which worked only around 1-3 months ... now that's bullshit

I'm sure that even if they some how convinced to pick up the faulty piece they will not return it to me that easiliy ... and only return it after it warranty is over ( and that would be piece which will show some probs in the future ) ... so that no further warranty can be claimed

the guys who can come to an conclusion by only seeing a picture without even physically inspecting it I don't expect anything better from them ... they all sucks big time ....

Will they come at my doorstep with a new monitor and take away the faulty piece ... as I don't trust them I'm reluctant about handling even a faulty piece to them ...

Re: Cheated by Viewsonic

Are bhai, tu AOC le le...kom dam-e pushtikor khadyo (good enough LCD in competitive price)

Re: Cheated by Viewsonic

Dude seriously go to the freaking consumer forum tell them about the problem, keep your damage claim at double for what is the MRP of the same monitor currently and then send a mail to the viewsonic guys telling them you have taken action against them in CF....**** them and **** their screens i aint buying one of that shitsonic screens now ............. ;-)

Re: Cheated by Viewsonic

^^
True...Who needs products from such companies which can't provide proper after sales service...

Re: Cheated by Viewsonic

@ rhitwick - I don't think AOC would be a cheap nutritious food

& they also don't has any direct service centers and I don't want to be on the mercy of those call center tech idiots

@ NoasArcAngel - Thanks for your concern about my problems .... my parents won't let me go to consumer forum ... this a time consuming process and the damage claim can only be 18% added with the product price ( if I'm not wrong ) ...

@ Sid_gamer - Yup, every tech products relies on good after sales service ... if a company can't provide it they should go to hell ...

I don't see any kind of hope to get a replacement unit from the ****heads ie viewsonic ... so I will warn every users/ persons possible not to buy any viewsonic products to save their hard earned bucks and a lot of frustration and mental humiliation .....

BTW, yesterday sent a mail to below addresses ( included all the mail between me and shitshonic and also provided the forum link ) - still did not get any reply ... waiting for reply .... :

editor@thinkdigit.com
servicewatch@thinkdigit.com

Re: Cheated by Viewsonic

I understand your frustration topgear. I felt the same when my Seagate HDD failed and I lost 400GB of valuable data. But please avoid using words like viewsh*t. I am only saying this because you have been one of the politest members around for a long time and your time on the forum has helped many people. Kindly speak in the language which I have always seen you using and avoid poor words like viewsh*t.

If I offended in any way, I am sorry. Btw, your signature looks better now, add a link to the last statement please. If it doesn't fit, then use: *is.gd

Re: Cheated by Viewsonic

I think i'm doomed...I also got a viewsonic product VX1940W last year in February. Now i'm scared that if my monitor goes kaput den i might also end up running around like you

Cheers,
Cosmos

H

Re: Cheated by Viewsonic

First of all read all the terms of services and warranty ! Then Note the point against you want to file the case . Take the pictures of your monitor , get your phone call list if possible to prove that you have called them , get your bill ready .
Next you can ask for help from seller who sold that things to you , if none of them work , filed a case against them in Consumer Forum . Either you can do the case yourself or get a lawyer .
Send a notice to the company and service provider .
If in another case they take a monitor from you ask them write and given in written in how many day they will return the monitor after service if they fail to do so , you can still fill the case saying that they do not want to provide warranty and they are delaying so that warranty may be over .
Best of luck ...............
Seeeh I had such issue with lite-on in year 2007 :: they never gave a new product :: god bless that shop wala who gave a new dvd writer for half the cost :

cheers !!
I say do not buy anything from company which do not have channels in india !!

A

Re: Cheated by Viewsonic

@horizonrays, sellers always try to keep away from helping in such levels. Your seller must have been real decent and OP's parents already said no for going to CF, that is why he is trying to get his issue resolved the way he has stated.

for monitors that is why I trust Samsung/LG/Dell, because the first two have good network of service centers here in India and provide good after sales, and for Dell as far as I know they manage their service promptly without giving complaints even though they do not have centers all over India. But overall most of the dealers/distributors honor warranty especially when sold recently.

@topgear, Krow is right you should not loose your cool for someone else bad work, and would suggest you edit your posts back, to present your reasons and argument properly.

@Krow, xD, you lost 400 GB data because HDD wud have got corrupted and once that happens no one can recover anything out of it, but I hope Seagate would have replaced your HDD for you.

---------- Post added at 12:43 AM ---------- Previous post was at 12:37 AM ----------

@Cosmos, I still see the Viewsonic monitors in the cyber cafe beside my house working fine xD, mate worry when it gets kaput not now as you have already bought it.

Re: Cheated by Viewsonic

@ Krow- you have not offended in any way and there's no reason to be sorry ... and thanks for the link you gave me

@ Krow & acewin -Yup, I'm frustrated ... so that I've used those poor words ..... I really don't like to use'em but I think the company ie viewsonic which cheated me like hell just deserves this ... speaking or writing bad word is bad but breaking a service agreement and cheating your customer is just worst .....

for friends a the helpful lad next door ... but for cheaters it's completely a different story

BTW, I will not repeat those bad words again for sure ...

BTW, here's some point against them :

1. They have not send to anyone physically inspect the defective monitor. that violates the onsite support.

2. They have made a decision by only seeing a image without even physically inspecting it.

3. They have very misleading infos in their websites as they are still showing accel frontlines as the carry in service center for their products ( LCD monitors included ).

4. They have asked for the faulty products screenshot which is ( was ) not mentioned in the warranty terms and conditions.

@ horizonrays - you were lucky enough to get a DVD RW drive at half price ... msot shopkeepers just takes their hands off from a product once it is sold ...

BTW, thanks a lot guys fort your posts ... they encourages me a lot ....

A

Re: Cheated by Viewsonic

topgear, you actually have all reasons to be frustrated. xD

Re: Cheated by Viewsonic

Any progress on the monitor?

Re: Cheated by Viewsonic

wow...after reading this whole thread,i am convinced never to buy a viewsonic product...i had no idea that their service was so poor....all the best..Hope viewsonic finally fixes your screen...

A

Re: Cheated by Viewsonic

well, your service becomes poor if your product is not good, you do not entertain everyday RMA and other servicing

Re: Cheated by Viewsonic

Ok Here's the whole update :

On 22nd March I sent a mail to servicewatch at thinkdigit dot com and copy of the mail to the editor.

On 24th I got a call from Ahmed Shaikh - editor at large and online architect and he told me to send him all the details. He was very polite and full of patience as it took nearly 7 mins to complete the conversation.

So on 25th I sent him all the details and he replied that he will do whatever possible.

On 26th I got a mail from viewsonic along with a RMA/Complaint No.
and the first few words of the mail subject was Digit Magazine : a PR Issue – it was forwarded to them by Digit - so it's obvious that Digit guys have done their job very well and compelled viewsonic to give me a complaint number and resolve the issue as quick as possible.

On 27th I got a call from RT outsourcing West Bengal branch and they told me as the panel for my particular monitor model is not available it will take 3-4 days to repair the monitor but I told them to give me replacement unit instead - they told me that will inform their Bangalore head office about that.

On 29th I got another call from Bangalore head office - they told me they will replace the monitor with another model and it will reach to me within 2nd April.

On 1st April I got another call and they told me replacement unit will reach to me within 6th April.

So on 6th April 2010 I called up their West Bengal branch and enquired about it and they told me it was shipped from pune on Saturday and they will send it to me after receiving the unit. At 3.40 PM I got another call and they told me their representative will come to me with the replacement unit.

So their representative came at 6.30 pm and replaced the defective unit with a new one....

All these could not be possible without the help of Digit guys and specially Mr. Ahmed Shaikh ... I've no words to express my gratitude and regards to them .....

And thanks a lot to you guys .... your posts encouraged me a lot.

=========================================================

BTW, I think the thread title should change to This :

Cheated by Viewsonic - Resolved by Digit

F

Re: Cheated by Viewsonic

Wow thats great. I'm glad it finally worked out for you!

A

@topgear- congrats man, at last you are relieved of the tension of so many days :smile:

B

Glad we could help

To everyone else facing such issues -- after-sales service, especially inside the warranty period -- don't hesitate to write to us at Digit! You can reach us via mail (servicewatch AT thinkdigit DOT com), on our Facebook page (www.facebook.com/thinkdigit) or by dropping a tweet (www.twitter.com/digitindia).

We're here to help. Have a nice day everyone!

J

Great.Glad your problem was solved.
Now my CRT is giving me problems as well.

The display keeps shifting to the bottom and half the upper screen is left blank.It needs a few slaps to get the picture to get back to normal.zzz...hate this.And m not sure whether its still ni warranty or not. :\

^^
Do not slap it around. Start the RMA procedure...!

G

MOral of story-DOnt buy view$h!t

WOW!!!
Congrats topgear!

Very glad that Digit helped you resolve your issue. Hope this replacement you got pleases you. Do post its pic :-D

And, kudos to team Digit... :goodjob:

Awesome work Digit! Now I know whom to contact in case of technology related consumer grievances. The next time I hear a complaint about Rashi Peripherals, I am going to ask the complainant to contact Digit.

Congratulations topgear! :doublethumb:

It's such a great thing that u got the monitor replaced....Thanks to Digit, I've never seen a magazine publication like this before which comes out for the help of it's customers......Digit Rocks Indeed.......

Congrats topgear!! by the way whats the new monitor u got in replacement?

In one word, EXCELLENT. :smile:

A Big Thanks To Team Digit.

And yeah, What is the model no of your replacement monitor ?

Whoaa!!!
Thanks to DIGIT for this awesome work...and congratulations to you too for the new panel...don't forget to post some pics... :razz:

Congratulations topgear 4 ur replacement.
And also awesome work Team digit. Now i know whom i should contact incase of any issues related with my viewsonic monitor.

Cheers,
Cosmos

A

so I now know some one is out there, who could help us out - Digit Team :smile:

Yup, hats of team Digit - the most accessible editorial team

Quote from Raaabo

Honestly, I don't think you'll find another magazine as interactive and accessible as Digit - we answer thousands of emails and hundreds of phone calls a month, and interact daily on many social networking platforms (including here) with our readers. Team Digit is the most accessible editorial team in the country, so please, send us feedback, because we implement every sensible request

@ to all - thanks for your nice comments.

The replacement unit I got is VG930M which almost same in terms of look and specs but it has got a DVI port

*www.viewsonic.com/products/desktop-monitors/lcd/graphic-series/vg930m.htm

A

^ is it square type one and not wide screen :?:

Congrats. Nice to hear that. Hats off to Digit.
Cheated by Viewsonic, Saved by Digit!

Wow Digit I am impressed. Kudos

@ azaad_shri75 - yup, it's square type one with SXGA 1280*1024 resolution

w00t w00t
Digit Team FTW!!
My respect for digit team has further heightened to God knows what limits!!

congratulations dude..nice to see your problem solved..congrats digit team too..

Yesterday got call from viewsonic guys and they asked if the issue was solved and whether I'm satisfied.

I answered them accordingly.

After around 20 mins later they again called me on my other number and the ended this after 5 seconds - what a silly joke

^^
I think you are getting VIP treatment cause of DIGIT. Viewsonic must be scared.

After reading all the discussions it seems that i was just watching a movie: TOPGEAR, the hero is loosing his dear darling(monitor) slowly but was unable to do anything against the villain(viewsonic). But at last like a happy ending movie the hero is getting back his darling with the help of all those helping friends.

Hats off to DIGIT. Three Cheers for them. Hip hip Hurray.

Think Digit,our gladiator in these times of irresponsible dealers and companies.
Good to know we have a option now.

avichandana20000 said:
After reading all the discussions it seems that i was just watching a movie: TOPGEAR, the hero is loosing his dear darling(monitor) slowly but was unable to do anything against the villain(viewsonic). But at last like a happy ending movie the hero is getting back his darling with the help of all those helping friends.

Hats off to DIGIT. Three Cheers for them. Hip hip Hurray.

+1. TopGear, the Hero. anyway thanks for the free movie ;-)

& congrats. have not entered this thread for quite sometime.

asigh said:
^^
I think you are getting VIP treatment cause of DIGIT. Viewsonic must be scared.

Yep, I also think so .

avichandana20000 said:
After reading all the discussions it seems that i was just watching a movie: TOPGEAR, the hero is loosing his dear darling(monitor) slowly but was unable to do anything against the villain(viewsonic). But at last like a happy ending movie the hero is getting back his darling with the help of all those helping friends.

Hats off to DIGIT. Three Cheers for them. Hip hip Hurray.

Yep, hats off to Digit - they really did a lot for me.

pulsar_swift said:
Think Digit,our gladiator in these times of irresponsible dealers and companies.
Good to know we have a option now.

Yep, know we exactly know whom to contact is case of any it product manufacturer try to cheat us.

Sam.Shab said:
+1. TopGear, the Hero. anyway thanks for the free movie & congrats. have not entered this thread for quite sometime.

^^ Yop welcome buddy

@ all - Thanks a lot for your sweet comments - it would not be possible without you guys and Team Digit - your comments and Digit's invaluable help encouraged me a lot

And this case has been published in this month's Digit.

Yes digit even published your case in the mag....Hats off to them....

^^
Imagine the PR for Viewsonic, was the brand mentioned...?

Krow said:
And this case has been published in this month's Digit.

well, TopGear our national hero now. and ThinkDigit the platform.

It would be better if someone can scan & put up the magazine page here. I would like to read it.

can any one post the pic of that page in digit's mag?

(special request to krow)

^^ me2. want to read it.

Now I think this Viewsonic guys really got some lesson to learn and whoever is trying to cheat his customer should really think twice - Digit guys has really done a very impressive job

Give me a day or two and I will post the pic here. I'm a bit busy ATM.

asigh said:
^^
Imagine the PR for Viewsonic, was the brand mentioned...?

Yes it was mentioned !!
Viewsonic really got a good beating....At least now they'll understand how to handle their customers... :razz:

Yesterday around 5.50 p.m. Viewwsonic guys called me & asked me a few questions.

They wanted to if the replacement unit is working fine and whether I'm satisfied with it ?
Then they asked what was the problem that I faced with the previous monitor and what action was taken. Next they asked me if I've any suggestion for them.

This a silly joke i believe - first they were not listening to any of my complaints - have not agreed to send anyone to verify the problem. I mailed them and called them all in vain.

Now when Digit guys ( Hats off to them - they did a lot for me ) helped me they suddenly changed completely - they are now asking for customer satisfaction twice but all these will not change my impression about them.

^^
No point closing the barn door, once the horse has gone out. They are adding insult to injury by doing this. Typical Indian style of customer service. It only works when a stick is shoved up their a$$. And Digit did that gracefully. Imagine such a big company trying to worm their way out of an RMA. Giving bull sh$$ logic to the end consumer. TopGear, here is tech savvy and street smart, plus is vintage member here -- so had some advantages. Imagine what happens to normal users. They sigh...and dump the monitor, sell it for cheap get a new product. For me now VIEWSONIC = PATHETIC. I hope they read this.

^^ very true.

E

Returned back to thinkdigit forums after a longtime.
And guess what, the very first thread that I read, is like a edge of the seat action/thriller of Denzil Washington movies!
Thanks topgear, for sharing your problems and the solutions!
Thanks TeamDigit for being the most accessible editorial team.

wow, didn't know digit could help in this way too. I had similar issues with a lite on DVD writer around 3 years back. got damaged after 6 months of purchase, I gave it to service center. they returned a good piece after 3 months but didn't extend my warranty for this unused period. it again got damaged in the last month of warranty & i got it replaced again (in 3 months!). it survived for another 2 months, warranty was over by now. So bought an LG writer which I'm using for last 2 and half years. the irony, I had bought lite on because Digit had selected it as the best buy in their tests at that time! Have never recommended lite on to anyone after that.
BTW, congrats topgear, hope this monitor of yours lasts long coz you don't have warranty left.

almost like lord of the rings

Imma so buyin thinkdigit mag from now onwards as a token of thanks and the point that it made me smile today thinking that afterall thinkdigit team is still awesome

You are truly a :sniper:

(fighter)

brother

It was all possible by the help of team Digit ( The editors were very helpful ) and of course the discussion in the forum and the supportive and helpful comments of forum members helped me a lot.

I am facing the same problem.I also want the help of digit peoples kindly send me details email id of the digit customer care.I want to say tell me the procedure to fill a complain about the gf card to digit people.....send me fast i need help from you and DIGIT