DIGIT-ARC read-only archive · snapshot: July 23, 2026

Complaint About Supertron (Sapphire)

14 posts · originally from https://geek.digit.in/community/threads/complaint-about-supertron-sapphire.197672/

J
junaid786 Original post #1
Jun 20, 2016 at 3:23 PM
Hello Everyone,

I had purchased a R9 280x Toxic Edition in 2014 at that time Aditya Infotech was giving the service.
Few months back My card stopped working and then I had contacted Supertron (Raipur) who recently started giving service for sapphire products (Graphics card).I handled them my card R280x toxic to them and the Person I contacted to replied me that they will soon replace the card and gave me maximum time of 20 days.

After a month he called me and said "your card have arrived come and pick it up from our service center".When i reached there I noticed that it wasn't the same card i.e Toxic edition rather it was a downgraded model of 280x (vapor or something) not toxic, but I didn't said him anything and I accepted the card after installing it on my pc,My Pc wasn't booting with that card and I tried another card of my friend and the Pc booted up fine as normal.
Then I complained this to the Service man (I dont want to put his name here for some reason) about the problem and drop the card back to him.

Last Monday he called me and said that the company is sending me a r380 nitro version which is again a downgrade model as compared to r280x toxic edition and I have denied him that I dont want to take any downgraded model.
I told him that I want back my r280x toxic or R380x (both these cards are equivalent in performance as well as price) or I said him to refund my money.
But these supertron guys are Retarded they dont even know about Graphics card and they are arguing with me that which card is better in performance.
Till now there is no info available to me that where is my card.And how much time they will take already 3 months are over.
That person is avoiding my calls and messages,and he isnt replying me.

Please guys tell me what Should I do to get my card back it was around 28500 when I purchased it and the 380 Nitro is only about 19000 to 20000.
I dont want R380.

Please put your Suggestions here.
thankyou
bssunilreddy
Jun 21, 2016 at 2:38 PM
Please send a mail to the concerned in charge of Supertron and try to explain them everything and also ask for a better card. Okay.
nomad47
nomad47 #3
Jun 22, 2016 at 5:29 PM
Open a ticket with sapphire directly. I faced a serious RMA issue with Aditya Infotech and Sapphire helped to resolve it
topgear
topgear #4
Jun 24, 2016 at 9:13 AM
Open a ticket with sapphire directly. I faced a serious RMA issue with Aditya Infotech and Sapphire helped to resolve it

If possible share your experience in details - like what issue you faced and whom did you contact etc. It might be of great help to OP. BTW, see if they replies :
Supertron India (@supertronindia) | Twitte
GhorMaanas
Jun 24, 2016 at 10:41 AM
a friend's sapphire HD7870 went kaput recently, & today's his last day of warranty. aditya infotech no more handles its RMA. just gave him info of supertron (Mumbai).
nomad47
nomad47 #6
Jun 24, 2016 at 10:50 AM
If possible share your experience in details - like what issue you faced and whom did you contact etc. It might be of great help to OP. BTW, see if they replies :
Supertron India (@supertronindia) | Twitte
Here is the URL of my experience

*forum.digit.in/service-rma-watch/196943-horrible-rma-aditya-infotech.html
J
Jun 24, 2016 at 2:28 PM
Done everything what you guys suggested above.
Got this reply.(Ticket)
Dont understand what does this mean !
Capture2.JPG
saswat23
Jun 24, 2016 at 2:49 PM
Whom did you contact? Sapphire?
J
Jun 24, 2016 at 8:59 PM
Yes sapphire !
P
PIPER22 #10
Jun 25, 2016 at 5:04 AM
Same here guys my hd 6670 died in january . i provided Supertron with the invoice and gold membership details but at the end of the day wasted 4hrs sitting in there office and still they cannot give me RMA approval.

- - - Updated - - -

Same here guys my hd 6670 died in january . i provided Supertron with the invoice and gold membership details but at the end of the day wasted 4hrs sitting in there office and still they cannot give me RMA approval.
topgear
topgear #11
Jun 27, 2016 at 10:32 AM
Here is the URL of my experience

*forum.digit.in/service-rma-watch/196943-horrible-rma-aditya-infotech.html

Just one word : worst.

So what was the final outcome. You did not update that thread.
nomad47
nomad47 #12
Jun 27, 2016 at 10:35 AM
Just one word : worst.

So what was the final outcome. You did not update that thread.
Oh!!! I finally received it after 1 week of sapphire providing me the tracking number.
topgear
topgear #13
Jun 27, 2016 at 3:52 PM
^^ Cool.

Done everything what you guys suggested above.
Got this reply.(Ticket)
Dont understand what does this mean !
View attachment 16354

They won't give you R9 380 as replacement for sure so most probably you are going to get something better. Finger Crossed.
J
junaid786 #14
Jul 20, 2016 at 9:21 PM
Those guys are fools....
Delivered me a R9 280x Dual version which was the lowes model in the series....
and the best part was again a dead card...

Please guys tell me what to do...
How do I contact sapphire directly other then the ticket based system..(as they are not responding to my ticket).

I want the toxic version only or a R9 380x or refund...


#idiotsupertron