did he (your friend) get the replacement from motorola or flipkart ?
Im not too sure,ill get back to you on this but i think he directly contacted the service centre in Andheri East,Mumbai if im not wrong
He said the staff were very polite and helped him out properly
He had a Xiaomi Mi3 and a Galaxy S4 in the past and had bad experiences with both but Moto has been very smooth so far for him
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Also the issue with huawei over xiaomi etc is that the international reputation of the brand isnt always applicable in India
so far Xiaomi has better reviews and service over Huawei in India if you go by reviews etc...
Huawei has yet to establish itself in India,the no of complaints regarding their service is rather high compared to other brands