Dead Pexel or what? · DIGIT-ARC

R

i think i just got a few dead pixels on my 1 week old Dell SE2008WFP !!!@@@#@
here are the pics!!

or is it DPs?i know it looks like a scratch but there are absolutely no scratches on the screen.!

upload the image here www.imageshack.us

btw, did you email/call DELL

Itz new...so call up dell, they shud replace...

R

*img529.imageshack.us/img529/196/p1020598bj8.th.jpg*img529.imageshack.us/images/thpix.gif

*img505.imageshack.us/img505/8750/p1020600nl7.th.jpg

K

I dont thinks its a dead pixel, Could be a scratch or a stain. Any one else uses your comp? Try ceaning it with some cotton.

R

only my sis.
but like i said its not a scratch...at least not on the screen.i guess its in the inner screen....really confused what to tell DELL.

call them, if they dont understand you, then send them a mail with these pics

R

i called them on 1800-425-8045 but their menu options don't mention any services for monitors!!!only "Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line"!!!

or am i missing something?

I

RMN said:
i called them on 1800-425-8045 but their menu options don't mention any services for monitors!!!only "Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line"!!!

or am i missing something?

just go to desktop and follow it from there ....then u should get a monitor menu ..i hope so ..i talked once about monitor but don't remember the monitor option i guess it has to come under desktop ...

R

under Desktop i get Inspiron optiplex studio dimension desktop and vostro!
and i don't have the service tag number behind my monitor!?

I

RMN said:
under Desktop i get Inspiron optiplex studio dimension desktop and vostro!
and i don't have the service tag number behind my monitor!?

oh thats ...desktop series ..means whole system ..not only monitor

They shud repair or replace...force them until they do so, don't be light, and don't say u MIGHT hav done something...nahi toh

A

yes there is no monitor option, they will redirect you to monitor when you go into desktop.

If you get any problem go option saying for "talk to our Customer Care Executive".

S

Download dead pixel buddy and post a few pics with dpb running.
Doesn't look like dead pixel though...
*www.laptopshowcase.co.uk/downloads/DPB.zip

R

ok guys i called them today and face the same old prob with them the service tag and order no.!
they told me i should have the order no in order to proceed...anyway i have to got to my store and get it!

what i want to know is...ive heard they give refurbished products as a replacement!?is it true?can i get a fresh piece?and how can i know if its a refurb?

thats definitely a blacked out pixexl. i had one on my samsung, except a whole 3 rows of pixels were wiped dead

R

ok i called Dell today and i told my prob...they asked me from where i bought it and i said "Intl.Marketing Co."(IMC) they checked with my order no. and they told their system says i bought it from SAVEX New Delhi...which is their distributor.so they asked me to talk to IMC. i spoke to them and now they are confused on what to do.anyway they asked me to bring take the monitor.
guys am i being pushed around????

sashijoseph said:
Download dead pixel buddy and post a few pics with dpb running.
Doesn't look like dead pixel though...
*www.laptopshowcase.co.uk/downloads/DPB.zip

thanks, nice app.

------
ask DELL/ dealer to send an engg. to check the monitor. (if they do that, for HP they do).

& ask them in detail what they'll do, (tell them) "coz you'll have to take huge monitor with you & travel...."

R

@rpm
thanks mate i guess ill try that.

btw i called my retailer and they keep forwarding me here and there.one guy told me that i had to bring it to them the next day after purchase.
again made few calls and i explained them what DELL Cust. Service told i.e "since i purchased it from you(ITC) you have to contact the distributor from who you purchased(Savex Computer Ltd) and order a replacement." they asked me to talk to another guy which i have to do tomorrow.!
btw ive sent an email to Savex Delhi.

R

ok guys went down to the store and i got my monitor replaced....BUT...i can still find few spots here and there on my replacement.
i don't think ill be getting another replacement from my retailer.and must say im very disappointed with DELL.

if you're not happy with the replacement, complain again, to DELL as well the retailer.

next time you get replacement, check the monitor at retailers' 1st.

This mark may be due to the hard press of fingers on the screen. As many has that bad habit of touching the screen. I really get annoyed if anyone touches my HPw1907.

R

ok replaced it again....but there is ONE SMALL DOT on the bottom right corner...!@@@#

oh comon man, i told you to get the monitor checked at the dealer's itself.

now, double check wheter that small dot is dead pixel or speck of dust.

R

actually i did check...and i did find the dead pixel.
but i was in a dilemma because when i called them to complain abt the prev monitor they told me there can be up to 4 dead pixels and luckily i had 4 of them.
and this has one...the prob is the way these guys handle the monitor is very harsh and they press the screen VERY hard to check if the dot is a dust or not! so i didn't want to risk them handling it that way and not getting it replaced.

i can live with this dot

!but will this monitor be prone to more dead pixels?