DELL INSPIRON R15 N5110 LAPTOP .. USB 3.0 issue .. need help

5 posts · originally from https://geek.digit.in/community/threads/dell-inspiron-r15-n5110-laptop-usb-3-0-issue-need-help.162610/

I have a DELL INSPIRON R15 N5110 LAPTOP .. 6 months old.
under warranty.

This Laptop have one USB 3.0 Port.

Now when i connect my WD 3.0 USB Portable HDD (1TB) to the 3.0 port on the laptop, it is not getting detected.
Where as when i connect the same HDD to the 2.0 port on the laptop, it quickly gets detected.

I am not able to figure out the problem???

Wht can i try?? .. or should i post a complaint with DELL???

please suggest..!!

Regards,
AH

you need USB 3.0 drivers. else it won't detect USB 2.0 or 3.0 drives

tried installing the latest drivers from DELL's website for USB 3.0 .. but still the same issue.

you sure installed the right driver. usually manufacturers use 2-3 different USB 3.0 chips else call dell CC.

yups .. installed the right drivers ..
yes .. now i will try my luck with DELL CC