Don't buy any Xiaomi device. No spare parts even at xiaomi exclusive centres.

K

Updates at the end of post

I am from gurgaon,haryana India.Recently bought Mi3 for my dad, during first flash sale of Mi3 in india.[22 july]Awesome phone.My family members and friends were impressed by its looks and performance an atleast 10 of the people i know ( including some in my family) are saving up and waiting for Mi4. (including me)

BUT

My dad has dropped the phone atleast 100 times and so far not even a single scratch but few days back it dropped from a height which it was not built to last. So the lower portion of the touch screen cracked a bit and now that cracked portion is not responding to touch. Which leaves it useless as unlock mechanism of the phone is that area. Can't unlock phone and can't even answer the call as even the area to answer or reject call is also in that portion

So i went to the nearest and only service centre of Xiaomi in my city. i was surprised to know that they don't have a single spare parts of Xiaomi. this was the response that i got there"Sir we don't have any spare part at the moment. we haven't received any spare parts from Xiaomi so far. we have already requested it but are still waiting for them. You can check in 7-10 days with us.

"So no spare parts??????? whats the purpose of listing it as service centre if it is not capable of servicing anything??? this is the case after 2 month and after 10-15 days it will be 3 month.

i have sent email. Posted on Facebook and twitter page of xiaomi india. i even posted on huggo barra google plus profile.

I finally received reply of my email today which said that they are sorry and that they have forwarded my email to the appropriate department.

4th oct Update :
I called xiaomi exclusive service centre today(4th OCT) and even they have not received any spare parts till date. It will soon be 3 months since xiaomi first flash sale now

I have recorded calls made to xiaomi exclusive centre in Delhi (in hindi) and xiaomi toll free number (in English)
Will call again tomorrow (8th October) and record the conversation in English and post it here. Will also visit the service centre again tomorrow and post some more proof.

*tapatalk.imageshack.com/v2/14/08/31/6a4ddf73bdb261c73f3706070b507388.jpg*tapatalk.imageshack.com/v2/14/08/31/573f2f668e24e0d0d3e5372f70ef4ffb.jpg*tapatalk.imageshack.com/v2/14/08/31/67c3fd0d60fad831879c0e24146fc2f5.jpg

Here is the video in which service centre guy is admitting that they only received spare parts once since 22nd july.(thats once in 3months). This time i have submitted my device and they have said that it will atleast take 15 days or more. No one know exactly how much time. Day they get spare parts they will repair my device within 24hrs.

No spare parts at XIAOMI service centres. - YouTube

Will be uploading audio recordings of xiaomi exclusive service centre as well and calls made to xiaomi customer care number.

3rd nov.
Phone finally repaired. Cost Rs6070/-
After emailing and posting on almost all social media for 3 months i got response from xiaomi india facebook page. But after few conversation they stopped replying and i got call from service centre next day that your phone has been repaired. So i don't know whether it was because of that conversation or spare parts finally arrived.

Still its best to go visit your nearest xiaomi service centre and ask them for quote and repair time for your xiaomi mi3 or redmi 1s or Mi4(when it arrives) before you buy any of these phones. So that you will have rough idea if the situation in your area.

physical damages won't be covered under warranty, no matter what phone you buy. -_-

just check ebay/amazon/other websites before ranting here about spares being unavailable.
xiaomi mi3 | eBay

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also, a smartphone is a delicate object now a days, you aren't expected to drop it even once, much less 100 times as you mentioned. -_-

K

SaiyanGoku said:
physical damages won't be covered under warranty, no matter what phone you buy. -_-

just check ebay/amazon/other websites before ranting here about spares being unavailable.
xiaomi mi3 | eBay

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also, a smartphone is a delicate object now a days, you aren't expected to drop it even once, much less 100 times as you mentioned. -_-

I said spare parts are not available. I am not claiming warranty. And i don't want to order any spare parts online. If that spare part doesn't work or causes any problem in few days then i will loose twice the money. I want to pay xiaomi and get my device fixed.

K

SaiyanGoku said:
physical damages won't be covered under warranty, no matter what phone you buy. -_-

just check ebay/amazon/other websites before ranting here about spares being unavailable.
xiaomi mi3 | eBay

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also, a smartphone is a delicate object now a days, you aren't expected to drop it even once, much less 100 times as you mentioned. -_-

actually some phones these days do cover a one-time screen replacement
such phones are pricier etc such as the LG G3 etc

- - - Updated - - -

though i must admit the mi3 parts on ebay are quite cheap in comparison to the other phone parts ive seen online

Am I reading that right? The phone was dropped 100 times? And then it broke? It can be said then it has an exceptional built.

However I am not a believer of phones should be used like delicate object, that applies to ceramic tea pot sets, rather quite opposite, I handle my phones as badly as I can, but seriously dude a hundred times?

By the way, some phones do come with damage coverage warranty or something, like Xperia Z2, however for six months only, they will replace anything in that period, either purposefully done or accidental, however that's quite a different league of device than Mi3.

N

Keep checking here if something related is imported. You may also contact Hugo Barra on facebook and G+.

A

Hmm..finally Xaomi revealing its true colors !

Thanks for the update [MENTION=273585]kapiljhajhria[/MENTION] , I was skeptical about Xaomi but this incident confirms my doubts.

When they don't have enough phone's here in India, how do you expect spare parts......

It is better to stick with a brand with good ASS, so long Xaomi !

K

îts not about showing its true colours
ive been saying the same things since xiaomi mi3 was released and everyone went ahead to boo me saying they had service centres etc
though i will give them credit over micromax etc which is far worse,they decide to charge for manufacturing defects after a week of purchase

This is the reason why I avoided getting the MI3 , though I had it in my cart on oct 6th, will go ahead and get Moto g instead.

redmI has many problems,I highly doubt redmi can handle Miui 6,1 Gig ram ain't enough for a miui

Nothing surprising. High end specs at low price, something has got to give. You want better ass but with same specs, spend more. Looks like xiaomi will suffer heavy losses if this continues. They haven't even started selling note or MI pad.

[MENTION=273585]kapiljhajhria[/MENTION]: Any updates regarding your issue, keep posted bro

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Why dont anyone here who has some free time call/visit and ask for redmi spares

K

ithehappy said:
Am I reading that right? The phone was dropped 100 times? And then it broke? It can be said then it has an exceptional built.

However I am not a believer of phones should be used like delicate object, that applies to ceramic tea pot sets, rather quite opposite, I handle my phones as badly as I can, but seriously dude a hundred times?

By the way, some phones do come with damage coverage warranty or something, like Xperia Z2, however for six months only, they will replace anything in that period, either purposefully done or accidental, however that's quite a different league of device than Mi3.

Yes it was. It was a gift for my dad. It was his new smartphone and he used to experiment before going to sleep. So almost every alternate day he used to kick it off the bed in his sleep. But no scratch all those times. And it also fell lot of times from his shirt pocket. Phone was awesome till i ran into this little problem which turned into huge problem because of no spare parts availability.

amjath said:
[MENTION=273585]kapiljhajhria[/MENTION]: Any updates regarding your issue, keep posted bro

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Why dont anyone here who has some free time call/visit and ask for redmi spares

Will call and visit service centre today and collect some proof to post online, so that more people can know about it. I asked them do you have any spare parts for any xiaomi device they said no. Not even a single xiaomi spare part is available. Not even redmi 1s.

^ good decision bro do it!! So that it can get xiaomi's attention!

K

napsterv said:
Keep checking here if something related is imported. You may also contact Hugo Barra on facebook and G+.

Its of no use. God only knows when the spare parts will arrive in delhi or gurgaon. And i think most of these shipments are for fixing the deflected or returned devices. Since spare parts should arrive in a larger quantity (not huge but atleast 100 or more) . i have posted on his twitter and google plus profile multiple times. No response till now.

Well, for a company who are still on the process of building a network in India, this situation is quite natural, in fact you should have considered the same, when buying it, did you get any cover or guard anything to protect the phone?
Xiaomi isn't the first company to have these issues
If you thought the phone could survive on its own, that was a bit stupid, this ain't Nokia you know!!
It's pretty thin and light weight and the moment I got it I knew I had to get some cover because it's quite slippery
How many days have your phone been in service?
And I do really hope it gets repaired

Its about using the phone but still. Its about their ASS.
Worse than micromax.
HE should have used the device like a girlfriend but then if he runs into some problem, there should be replacements available. As long as he is willing to pay for the damages its totally Xioami's fault .

Bound to happen.

K

kamikaz said:
Well, for a company who are still on the process of building a network in India, this situation is quite natural, in fact you should have considered the same, when buying it, did you get any cover or guard anything to protect the phone?
Xiaomi isn't the first company to have these issues
If you thought the phone could survive on its own, that was a bit stupid, this ain't Nokia you know!!
It's pretty thin and light weight and the moment I got it I knew I had to get some cover because it's quite slippery
How many days have your phone been in service?
And I do really hope it gets repaired

There was nothing available for xiaomi when i bought the phone. I checked all the local shops. Since i got it in first sale local shop owners were not even aware of the phone. Even on flipkart it took too much time for covers to be available. By that time my device was already damaged. It doesn't matter how device was damaged or i should have protected it with my life or not. Even if i would have gone to the service centre for some other spare part (because of xyz reason) the issue couldn't have been fixed because they don't have any spare parts. Even in xiaomi exclusive service centre. What's the purpose of xiaomi exclusive service centre if they don't have any parts?

K

kapiljhajhria said:
There was nothing available for xiaomi when i bought the phone. I checked all the local shops. Since i got it in first sale local shop owners were not even aware of the phone. Even on flipkart it took too much time for covers to be available. By that time my device was already damaged. It doesn't matter how device was damaged or i should have protected it with my life or not. Even if i would have gone to the service centre for some other spare part (because of xyz reason) the issue couldn't have been fixed because they don't have any spare parts. Even in xiaomi exclusive service centre. What's the purpose of xiaomi exclusive service centre if they don't have any parts?

if it gets too serious i suggest trying Akosha to get this issue sorted
they charge a bit of money though-200 to 400 or something
usually it gets the company execs attention and they will be forced to help you
Online Consumer Forum | Resolve Consumer Complaints | Akosha
but only do it if xiaomi doesnt respond or makes you run in circles

Thank God! I didn't fall into Xioami's trap and went ahead with Moto G.

Looking at the import data page, they seem to have brought in stuff!
Well I hope they improve the service, I'm sure they will, considering the effort they have put in so far, and the number of handset sold is pretty big numbers now so they will have to or they might fail

Btw the accessories were available on ebay, pretty early, I got mine from there

seamon said:
Thank God! I didn't fall into Xioami's trap and went ahead with Moto G.

Same here, went with Moto E.

K

kamikaz said:
Looking at the import data page, they seem to have brought in stuff!
Well I hope they improve the service, I'm sure they will, considering the effort they have put in so far, and the number of handset sold is pretty big numbers now so they will have to or they might fail

Btw the accessories were available on ebay, pretty early, I got mine from there

I was waiting for genuine accessories from xiaomi. I don't buy any stuff online which i cannot be sure that its genuine. Issue here is not how i damaged my phone or what i should i have done to protect it. Issue is its been almost 2.5 months since xiaomi first flash sale and there are no spare parts, even in xiamoi exclusive service centre as well. That's when they uave sold lakhs of xiaomi device (including Mi3 and Redmi 1S). Not even one batch has arrived in delhi or gurgaon till now. If it was just happening with one service centre even then it was not that big deal. But its more then one ( again which includes xiaomi exclusive centre)

M

kapiljhajhria said:
My dad has dropped the phone atleast 100 times and so far not even a single scratch but few days back it dropped from a height which it was not built to last. So the lower portion of the touch screen cracked a bit and now that cracked portion is not responding to touch. Which leaves it useless as unlock mechanism of the phone is that area. Can't unlock phone and can't even answer the call as even the

No phone from any brand will cover warranty for accidental damage or survive 100 falls I am amazed that your phone survive such amount of abuse.Lg G3 provides accidental protection but that cost more than twice what a Mi3 costs.
Truth is if you have done same thing with Lg,Samsung,Htc they would have denied you to repair your phone on your face since it is accidental.wait for sometime xiaomi haven't denied you for repair just they told spares are not available.

S

You should start this thread in MIUI global English forum as well.

solanky said:
You should start this thread in MIUI global English forum as well.

It's already made

He hasn't spared any forums have spotted him at XDA too, bit relentless, anyway update the thread if anything happens

K

kamikaz said:
He hasn't spared any forums have spotted him at XDA too, bit relentless, anyway update the thread if anything happens

This is just beginning as i am collecting as much proof as i can. I am posting emailing as much as i can to get answer from xiaomi. Also recording calls made. Video recording conversation with xiaomi service centre people (was planned for today but something came up so will try tomorrow). I have also read many flipkart reviews with same problem.
So i am not the only one. One review which was posted last month. That guy device is in service centre from one month and his broken screen has not yet been replaced. They are giving the same excuse which they gave me. It will take 7-10 days.
I will give my mobile tomorrow so that i will have additional proof as well.

I am planning on filling a case in consumer court too ( if its not too much of a headache. Still learning about the whole process as i decided to do this today, Wednesday, only. Hope its not that difficult)

A

seamon said:
Thank God! I didn't fall into Xioami's trap and went ahead with Moto G.

You should have purchased MMX Canvas Nitro, superior to Moto G in every respect.

AbhMkh said:
You should have purchased MMX Canvas Nitro, superior to Moto G in every respect.

It's Micromax.... People with self-esteem don't buy Micromax. Besides, battery on mmx sucks and the moto g has the best speaker in the category. These are the only 2 things my dad is interested in.

A

seamon said:
It's Micromax.... People with self-esteem don't buy Micromax. Besides, battery on mmx sucks and the moto g has the best speaker in the category. These are the only 2 things my dad is interested in.

lol, self esteem.As I said, the MMX nitro is better than the MOTO G in every respect inclusing battery life, speakers etc.

self esteem haha ha. i guess i must have even lower self esteem than mmx owners cuz i use karbonn. my life is ruined :+

AbhMkh said:
lol, self esteem.As I said, the MMX nitro is better than the MOTO G in every respect inclusing battery life, speakers etc.

Mediatek drains battery faster than sd 400 and moto g's loudness and sound quality is unmatched in this category.
Also, I don't wanna make my dad look cheap in front of other people by making him carry a Micromax.

M

seamon said:
Mediatek drains battery faster than sd 400 and moto g's loudness and sound quality is unmatched in this category.
Also, I don't wanna make my dad look cheap in front of other people by making him carry a Micromax.

That is a misconception Mediatek are much more battery efficient.

Minion said:
That is a misconception Mediatek are much more battery efficient.

Reviews say otherwise.
Review : Micromax Canvas Nitro A310 | Gadget Cluster
Motorola Moto G review: Little big G - page 3 - GSMArena.com

Nitro also has no usb otg support.
Nitro even lacks a half decent review.
Also, it's Micromax. :rofl:

Minion said:
No phone from any brand will cover warranty for accidental damage or survive 100 falls I am amazed that your phone survive such amount of abuse.Lg G3 provides accidental protection but that cost more than twice what a Mi3 costs.
Truth is if you have done same thing with Lg,Samsung,Htc they would have denied you to repair your phone on your face since it is accidental.wait for sometime xiaomi haven't denied you for repair just they told spares are not available.

Please refer:

kapiljhajhria said:
I said spare parts are not available. I am not claiming warranty. And i don't want to order any spare parts online. If that spare part doesn't work or causes any problem in few days then i will loose twice the money. I want to pay xiaomi and get my device fixed.

---------

He did not claim warranty. He just wants the stuff repaired. A phone is not a shampoo bottle or soap which if damaged you could just replace and go on merrily. Phone contains so much different types of data that is not easily transferable to another even when properly working forget when damaged. Easy to say keep backups but not so much to do.

He is absolutely right in doing whatever he is doing now and companies should be answerable. They should be able to support what they sell. It is not like he is asking them for spares of a 5 year old outdated handset, it is brand new one. If nothing they should have at least kept some units disassembled to be used for service alone as spares.

^ some people dont read, for them small paragraph is TL;DR

Minion said:
No phone from any brand will cover warranty for accidental damage or survive 100 falls I am amazed that your phone survive such amount of abuse.Lg G3 provides accidental protection but that cost more than twice what a Mi3 costs.
Truth is if you have done same thing with Lg,Samsung,Htc they would have denied you to repair your phone on your face since it is accidental.wait for sometime xiaomi haven't denied you for repair just they told spares are not available.

No one is going to deny repairing. a company will only deny repair under warranty and will ask for repair charges (which op is ready to pay). who known what xiaomi service centre is going to do - repair it free or ask for repair charges.

kapiljhajhria said:
So almost every alternate day he used to kick it off the bed in his sleep. But no scratch all those times. And it also fell lot of times from his shirt pocket.

That's a bad treatment to a phone....even dropping 100 times is like not carefully using it

M

seamon said:
Reviews say otherwise.
Review : Micromax Canvas Nitro A310 | Gadget Cluster
Motorola Moto G review: Little big G - page 3 - GSMArena.com

Nitro also has no usb otg support.
Nitro even lacks a half decent review.
Also, it's Micromax.

Read my post carefully I am not saying micromax is good but mediatek are battery efficient.

Minion said:
Read my post carefully I am not saying micromax is good but mediatek are battery efficient.

The mediatek in micromax gobbles a higher capacity batter faster than sd 400 uses up a lower capacity one.

M

sling-shot said:
Please refer:

---------

He did not claim warranty. He just wants the stuff repaired. A phone is not a shampoo bottle or soap which if damaged you could just replace and go on merrily. Phone contains so much different types of data that is not easily transferable to another even when properly working forget when damaged. Easy to say keep backups but not so much to do.

He is absolutely right in doing whatever he is doing now and companies should be answerable. They should be able to support what they sell. It is not like he is asking them for spares of a 5 year old outdated handset, it is brand new one. If nothing they should have at least kept some units disassembled to be used for service alone as spares.

Yes,phone is not something that can be replaced easily but his father shouldn't have abused his phone so it is a smart phone not a nokia 1500. No phone can't survive 100 drops.If he care about service then why did he gone for a brand which is yet to establish in first place.He should have bought a phone from much established brand like Samsung,Sony in first place.

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seamon said:
The mediatek in micromax gobbles a higher capacity batter faster than sd 400 uses up a lower capacity one.

Mediatek Octa Cores uses 8 A7 cortex cores while SD 400 has 4 Cores.So how can you expect better battery backup again Battery backup also depends on OS optimization,No of apps installed,CPU scheduler,kernel etc.

Minion said:
Mediatek Octa Cores uses 8 A7 cortex cores while SD 400 has 4 Cores.So how can you expect better battery backup again Battery backup also depends on OS optimization,No of apps installed,CPU scheduler,kernel etc.

This brings us to my original point that my choice is not wrong.
Foolish are the people who recommend Nitro over Moto G.

M

amjath said:
^ some people dont read, for them small paragraph is TL;DR

Well,I correctly understand what Op has mentioned in his original post.

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seamon said:
This brings us to my original point that my choice is not wrong.
Foolish are the people who recommend Nitro over Moto G.

Nobody is saying your choice is wrong different people buy phone according their requirement some buy for brand,some for specification but you can can't compare processor on brand name itself.

K

seamon said:
The mediatek in micromax gobbles a higher capacity batter faster than sd 400 uses up a lower capacity one.

and lag dont forget the lag
mediatek lower end lag is unbearable
theres also issues with app compatability with mediatek

S

Why people are his hijacking this thread by unnecessary debate on unrelated issues.

solanky said:
Why people are his hijacking this thread by unnecessary debate on unrelated issues.

because YOLO.

Well deserved since you dropped it 101 times

Lol nanducob is back I see! XD

I

Shitty situation to be in and you're doing the right thing for pushing hard.

But jumping from there to say don't buy it, is absolute crap. You're probably an exceptional case for dropping it a 100 times. From what I understand Xiaomi are replacing defective (from manufacturing) pieces. The build quality is great. So damage issues are also rare.

Plus consider the fact that you can get two Redmis for the price of a Motog, both are v.similar phones. It's absurd not to recommend Xiaomi for this. Plus Moto G's service was quite poor when it started out as well and in the non prominent cities spare parts and ASS are still a major problem.

[MENTION=273585]kapiljhajhria[/MENTION] bro any updates??

R

thanks for the information to make aware of it

Interesting. Q to OP- did you tried to get it repaired outside?

Last month my father accidentally broke the screen of his Moto E. I stay in Faridabad, Haryana. Checked Motorola site and only one service center was listed here which is like 7 km away from my home. Went there and was surprised to know it's been shut down 5 months back but Motorola still shows it in their website.

Checked with Motorola service centers in Delhi. All of dem asked for minimum 3500 bucks for screen replacement. Considering the phone itself was 7k I found the amount absurd. My office is in Karolbagh so which also has biggest Electronics and mobile market in Delhi. Checked there and same screen which Motorola service center people were replacing for 3500 I got replaced in 1800.

So, my suggestion is check with local repair people and you might get lucky.

AbhMkh said:
You should have purchased MMX Canvas Nitro, superior to Moto G in every respect.

I would personally prefer MMX over Xiaomi, but Motorola is still a better company than Micromax

If Micromax comes with SD processors, single SIM and CM, I would prefer it over all other brands

Welcome back [MENTION=128807]Nanducob[/MENTION] :-D

Minion said:
No phone from any brand will cover warranty for accidental damage or survive 100 falls I am amazed that your phone survive such amount of abuse.Lg G3 provides accidental protection but that cost more than twice what a Mi3 costs.
Truth is if you have done same thing with Lg,Samsung,Htc they would have denied you to repair your phone on your face since it is accidental.wait for sometime xiaomi haven't denied you for repair just they told spares are not available.

they dont deny, personal experience with lg g2 back panel. they charge you for replacement part cost.
and htc too as the service center for lg mobiles where i went also handles htc. a person came with broken screen and they gave an approximate of replacement cost.

kaz said:
Welcome back [MENTION=128807]Nanducob[/MENTION]

setanjan123 said:
Lol nanducob is back I see! XD

*straightrazorplace.com/attachments/site-help-comments-suggestions/105576d1346839293-can-we-have-little-smiley-face-little-man-taking-his-hat-off-hatsoff.gif

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In my opinion
Chinese phones with local sevice cente support > rebranded chinese phones with "official warranty"

K

harry10 said:
Interesting. Q to OP- did you tried to get it repaired outside?

Last month my father accidentally broke the screen of his Moto E. I stay in Faridabad, Haryana. Checked Motorola site and only one service center was listed here which is like 7 km away from my home. Went there and was surprised to know it's been shut down 5 months back but Motorola still shows it in their website.

Checked with Motorola service centers in Delhi. All of dem asked for minimum 3500 bucks for screen replacement. Considering the phone itself was 7k I found the amount absurd. My office is in Karolbagh so which also has biggest Electronics and mobile market in Delhi. Checked there and same screen which Motorola service center people were replacing for 3500 I got replaced in 1800.

So, my suggestion is check with local repair people and you might get lucky.

I did. Plenty of time. I know an owner of a local shop and asked him to get the spare parts but he wasn't able to do so either. I even asked in some other shops and half of them didn't even knew which company or phone it was. So getting it fixed locally is out of equation. Maybe after few months it will be possible but not now.

Here is the video in which service centre guy is admitting that they only received spare parts once since 22nd july.(thats once in 3months). This time i have submitted my device and they have said that it will atleast take 15 days or more. No one know exactly how much time. Day they get spare parts they will repair my device within 24hrs.

No spare parts at XIAOMI service centres. - YouTube

Will be uploading audio recordings of xiaomi exclusive service centre as well and calls made to xiaomi customer care number.

^hats off to you bro. Please check the comment on your video

not really sure , but recording calls without informing other party is illegal, you might run into trouble

kamikaz said:
not really sure , but recording calls without informing other party is illegal, you might run into trouble

Recording calls = phone tapping = snooping/wire tapping is an offense

amjath said:
Recording calls = phone tapping = snooping/wire tapping is an offense

phone tapping your own phone is not a problem, you should not tap a call that does not involve your own voice.