Error 691

3 posts · originally from https://geek.digit.in/community/threads/error-691.99420/

Can there be any justification for getting Error 691 (invalid uid/pwd) despite I am entering correct uid/pwd.

My Youtele broadband get connected from my home desktop PC. However when I connect my office laptop to the same Lan and try to connect using PPPEO connection in Win Xp, I get this Error 691, though I am entering correct uid/pwd.
I am unable to find root cause. Trust me I am entering the correct uid/pwd!
Thanks,

Assuming that PPPoE configuration is correct, I think Youtelecom binds the Internet connection to the MAC address of the PC. So that only the initally configured PC connects to Internet. Probably you need to call up their service center and ask them to release/update the MAC address.

U were absolutely right swatkat !!
Yes.. I needed to register the MAC address with them
Thx