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DIGIT-ARC / Software / Software Q&A

Error while opening paytm

10 posts · originally from https://geek.digit.in/community/threads/error-while-opening-paytm.193444/

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billubakra Original post #1
Aug 30, 2015 at 11:42 PM
Hi Guys,

I am facing an error when I open paytm.com via Firefox. I get this error

*oi59.tinypic.com/30kw221.jpg

I am not able to click on anything. Even if I refresh, the result is the same. But when I open it via incognito mode it works fine. How to fix this?

Thanks
H
hitesh #2
Aug 31, 2015 at 1:34 AM
Opening just fine for me. Try opening it with Tor Browser
Vyom
Vyom #3
Aug 31, 2015 at 7:48 AM
It it's working fine in incognito mode, try to disable the Add-ons and then see if PayTM opens then.
If it opens fine, then that would mean some add-on is the culprit. Turn one add-on at a time to see which is the actual problem.
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billubakra #4
Sep 2, 2015 at 12:14 AM
hitesh said:
Opening just fine for me. Try opening it with Tor Browser
Click to expand...

I use Tor or other vpn services when I have to access websites blocked by our government. For other purposes I use Firefox only.

Vyom said:
It it's working fine in incognito mode, try to disable the Add-ons and then see if PayTM opens then.
If it opens fine, then that would mean some add-on is the culprit. Turn one add-on at a time to see which is the actual problem.
Click to expand...

My dear Add-ons are not disabled in incognito mode, they are disabled in safe mode only. BTW I disabled all the Add-ons and the problem still persists.
H
hitesh #5
Sep 2, 2015 at 12:18 AM
billubakra said:
I use Tor or other vpn services when I have to access websites blocked by our government. For other purposes I use Firefox only.
Click to expand...

Oh yeah I know, I was just suggesting it to use it temporarily just for paytm. Did it work though ?
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billubakra #6
Sep 2, 2015 at 12:34 AM
hitesh said:
Oh yeah I know, I was just suggesting it to use it temporarily just for paytm. Did it work though ?
Click to expand...

It works fine in Tor bro and also in incognito mode of Firefox, but I need it to open in Firefox simple mode :( Kindly help.
topgear
topgear #7
Sep 2, 2015 at 7:29 AM
Can't see the image on tinypic website. Anyway, My guess is some addon must have changed some browser config which is causing the issue. If possible uninstall the browser completely, run some registry cleaning appp like CCleaner - clean up both registry and junk files. Reinstall the browser.
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billubakra #8
Sep 2, 2015 at 11:39 PM
topgear said:
Can't see the image on tinypic website. Anyway, My guess is some addon must have changed some browser config which is causing the issue. If possible uninstall the browser completely, run some registry cleaning appp like CCleaner - clean up both registry and junk files. Reinstall the browser.
Click to expand...

If the addon was the issue then it wouldn't have worked in incognito mode. So, reinstalling it from the scratch is the matter of last resort.
topgear
topgear #9
Sep 3, 2015 at 9:07 AM
some addons change browser setting and even if you disable / uninstall the addon the problem won't go away. Faced such issue because of Avira in FF. At last I had to change some specific browser settings from about:config page.
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billubakra #10
Sep 5, 2015 at 12:29 AM
topgear said:
some addons change browser setting and even if you disable / uninstall the addon the problem won't go away. Faced such issue because of Avira in FF. At last I had to change some specific browser settings from about:config page.
Click to expand...

Ah, so should I change any settings from about:config page or reinstalling is the only option?