Firefox crashes · DIGIT-ARC

A

Firefox crashes when i try to download/upload anything or try to open option under Tool menu. I reinstalled it, checked in safe mode. But nothing. Error details below. Help please.

Problem signature:

Problem Event Name: BEX64
Application Name: firefox.exe
Application Version: 64.0.0.6914
Application Timestamp: 5c0993d4
Fault Module Name: StackHash_da64
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: da64
Additional Information 2: da64ad1089b297664250ee5d6d358d2b
Additional Information 3: 23b1
Additional Information 4: 23b1ba93e6d454ca4e97531569c0a989

Did Firefox crash even in safe mode?

Try this: start firefox with "-p" then create a new profile, then load firefox with that profile.

A

Thanks but yes i created a new FF profile and that crashed too. BTW it seems to be an OS issue as even my IE and Chrome are crashing. IE crashes if i try downloading anything or try to open favorites. Chrome also crashes when trying to download or upload.

That's weird. Perhaps you should try running Firefox on a Linux live USB just to be sure.

Disable all possible antivirus/firewall/internet security software including service you might have installed and try again

Try booting Windows in Clean Boot (i.e. all third party starting apps /services disabled) and try running Firefox and Chrome again

B

Your system seems to be infected or messed up. Try the solution as mentioned above.