Flipkart sold me defective RedmiNote4

T

Hi,

I bought Redmi Note 4 from Flipkart on 21/09/2017 in Big Billion Sale. The phone was delivered to me on 22/09/2017. The phone has unstable display. Does weird things on its own. When I open any app, it selects options on it's own, scroll ups and down on it's own, flicker and does weird things on it's own. For example if I open google chrome and search something on google, after few seconds it start opening links on its on, goes back, scroll up and down, blink, flicker etc. It happens with all apps. If I open some app where I have to type text, it becomes difficult to type because the screen is constantly changing. I filed return request at Flipkart. Flipkart called me same day and asked me to use phone 24 to 48 hours and if still gives problem, they will accept my return request. But from that day Flipkart is just doing timepass. I remind them everyday on twitter and the reply I get that we are working on it and you will get call or email etc. I have come to know Flipkart is fooling me. I have read similar complaints about RedmiNote4 on consumer forums. It looks Flipkart is selling defective RedmiNote4.

Top10 said:
Hi,

I bought Redmi Note 4 from Flipkart on 21/09/2017 in Big Billion Sale. The phone was delivered to me on 22/09/2017. The phone has unstable display. Does weird things on its own. When I open any app, it selects options on it's own, scroll ups and down on it's own, flicker and does weird things on it's own. For example if I open google chrome and search something on google, after few seconds it start opening links on its on, goes back, scroll up and down, blink, flicker etc. It happens with all apps. If I open some app where I have to type text, it becomes difficult to type because the screen is constantly changing. I filed return request at Flipkart. Flipkart called me same day and asked me to use phone 24 to 48 hours and if still gives problem, they will accept my return request. But from that day Flipkart is just doing timepass. I remind them everyday on twitter and the reply I get that we are working on it and you will get call or email etc. I have come to know Flipkart is fooling me. I have read similar complaints about RedmiNote4 on consumer forums. It looks Flipkart is selling defective RedmiNote4.

Have you tried doing a factory reset once and maybe ask for a replacement instead of return?

B

SaiyanGoku said:
Have you tried doing a factory reset once and maybe ask for a replacement instead of return?

Is return option still there for phones? I thought they were giving replacements only. I think op got a used phone. Is there a way to confirm it?

T

SaiyanGoku said:
Have you tried doing a factory reset once and maybe ask for a replacement instead of return?

After doing factory reset, it is okay now. Thank you.

T

billubakra said:
Is return option still there for phones? I thought they were giving replacements only. I think op got a used phone. Is there a way to confirm it?

I received phone on 22/09/2017. I submitted return request on 25th. Flipkart once called me on 25th itself. After that even though I was trying hard to get in touch with them and get replacement or refund, they were ignoring. Finally I posted on different consumer complaint forums yesterday. Today evening Flipkart called me. But before that I did factory reset and one big update, now phone looks okay.

Top10 said:
I received phone on 22/09/2017. I submitted return request on 25th. Flipkart once called me on 25th itself. After that even though I was trying hard to get in touch with them and get replacement or refund, they were ignoring. Finally I posted on different consumer complaint forums yesterday. Today evening Flipkart called me. But before that I did factory reset and one big update, now phone looks okay.

While unboxing, did you find any weird irregularities and did you check the phone for any visible usage marks?

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Top10 said:
After doing factory reset, it is okay now. Thank you.

I still think that you should get the replacement.

T

SaiyanGoku said:
While unboxing, did you find any weird irregularities and did you check the phone for any visible usage marks?

No. Everything was proper. But yes, even I suspect might be wrong.

T

billubakra said:
I still think that you should get the replacement.

I will ask for replacement.

Top10 said:
No. Everything was proper. But yes, even I suspect might be wrong.

Compare all the contents and the box with a proper unboxing video from reputed youtubers. As for the scrolling effect, that might have been a rouge app/malware which was installed by the previous user, if the phone is indeed a used unit.

T

SaiyanGoku said:
Compare all the contents and the box with a proper unboxing video from reputed youtubers. As for the scrolling effect, that might have been a rouge app/malware which was installed by the previous user, if the phone is indeed a used unit.

I saw unboxing before buying. Unboxing was normal but this scrolling effect surely create doubt that Flipkart sold used mobile. I have informed them.

T

I just want to know, if I take phone to Xiaomi service center, will they be able to tell me if it is new phone or used phone?

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Top10 said:
I just want to know, if I take phone to Xiaomi service center, will they be able to tell me if it is new phone or used phone?

Maybe. But get a replacement and have your peace of mind.

T

billubakra said:
Maybe. But get a replacement and have your peace of mind.

The reason I hesitate for replacement is this Flipkart — giving defective product again and again

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Top10 said:
The reason I hesitate for replacement is this Flipkart — giving defective product again and again

Never buy phones from flipkart again. Another member faced a similar situation few months back. I will try to find his thread when I have access to a PC. If I were you I would keep on replacing until I get a new piece for which I paid for and have my piece of mind. Post on their Facebook page and keep sachin@flipkart.com in loop in your mails.

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billubakra said:
Never buy phones from flipkart again. Another member faced a similar situation few months back. I will try to find his thread when I have access to a PC. If I were you I would keep on replacing until I get a new piece for which I paid for and have my piece of mind. Post on their Facebook page and keep sachin@flipkart.com in loop in your mails.

I have always kept @_sachinbansal in loop, it doesn't make any difference.

T

Here is few more 1) Sign the Petition
2) Flipkart — defective mobile delivered order id od110283439191015000
3) Flipkart — apple iphone defective set

I am taking my phone to Xiaomi service center to know if this is new or used phone.

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Top10 said:
I have always kept @_sachinbansal in loop, it doesn't make any difference.

Send a mail to cs@flipkart.com and keep sachin@flipkart.com in cc

T

Just got call from Flipkart. They say we only sell new mobiles and if you have any problem, go and get fixed in Xiaomi service center. In short case closed from their side.
I asked her, you say you only sell new mobile, then why I got this problem in the first place. The mobile should have worked out of the box. Why I had to do factory reset to make it work. She ask me what is your problem now. I said I want to clear my doubt if it is new mobile or used one. She said we only sell new mobile and if you still feel your mobile has problem, you go to Xiaomi service center to get it fixed.

Top10 said:
Just got call from Flipkart. They say we only sell new mobiles and if you have any problem, go and get fixed in Xiaomi service center. In short case closed from their side.
I asked her, you say you only sell new mobile, then why I got this problem in the first place. The mobile should have worked out of the box. Why I had to do factory reset to make it work. She ask me what is your problem now. I said I want to clear my doubt if it is new mobile or used one. She said we only sell new mobile and if you still feel your mobile has problem, you go to Xiaomi service center to get it fixed.

Same thing happened with @billubakra when he purchased mi power bank from Amazon. Better to order from official sites of Xiaomi. The bumper sales are most convenient time for these e commerce gaints to sell out defective products with normal ones. Worst case is their cc never listens anything. Atleast you got a phone, last time one of my friend got a vim bar.!

M

Top10 said:
Just got call from Flipkart. They say we only sell new mobiles and if you have any problem, go and get fixed in Xiaomi service center. In short case closed from their side.
I asked her, you say you only sell new mobile, then why I got this problem in the first place. The mobile should have worked out of the box. Why I had to do factory reset to make it work. She ask me what is your problem now. I said I want to clear my doubt if it is new mobile or used one. She said we only sell new mobile and if you still feel your mobile has problem, you go to Xiaomi service center to get it fixed.

Why did you mentioned after factory reset your phone is working you could have complained your phone is not working properly and phone is having ghost touch issues.

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sohan_92 said:
Same thing happened with @billubakra when he purchased mi power bank from Amazon. Better to order from official sites of Xiaomi. The bumper sales are most convenient time for these e commerce gaints to sell out defective products with normal ones. Worst case is their cc never listens anything. Atleast you got a phone, last time one of my friend got a vim bar.!

I got phone call only after 10 days of replacement period is over. Before that neither they called me, nor replied my emails. Only on twitter they used to say, we will get back to you very soon. In short 10 DAYS REPLACEMENT POLICY is eyewash. Finally you will have to go to service center. I made all the preparation to go to consumer court. If my mobile wouldn't have worked, I would have certianly gone in consumer court. Even in future if I get any proof that they sold me used phone, I will go in consumer court. It's hard earned money.

I faced similar issue with Flipkart for MotoG5+. I have received fake/used mobile 3 times after they provided me with replacement and refund option. Two times got fake product. 3rd time I got the genuine, I think, even though had usage marks at the back which wasn't going away with normal wipes, I decided to keep it as I needed a smartphone asap. Flipkart is very risky in case of these flash sales and big billion sales. One have to be really lucky to get a genuine product in first time itself.

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TheSloth said:
I faced similar issue with Flipkart for MotoG5+. I have received fake/used mobile 3 times after they provided me with replacement and refund option. Two times got fake product. 3rd time I got the genuine, I think, even though had usage marks at the back which wasn't going away with normal wipes, I decided to keep it as I needed a smartphone asap. Flipkart is very risky in case of these flash sales and big billion sales. One have to be really lucky to get a genuine product in first time itself.

Brother share your thread's link with him here. Is your phone working fine now?

Did you guys see a connection here? Everyone is getting used stuff of Xiaomi only from these sites.

@OP Brother you shouldn't have told her that it is working now. You should have said that the seal was broken and stuff. I saw some threads at xda, it is difficult, if not impossible, to prove whether the phone is used or not.

Moto G5 or G5 Plus is link to my complete purchase experience.

Also, the feel of current in the back panel I have in current phone too. Battery charge still takes 2+hrs if I switch off my WiFi and data network. Doesn't feel like a 4GB RAM phone at all, browser tabs still reloads. As I have said earlier, it is not at all worth 17k. may be 14k, but that's it!

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TheSloth said:
Moto G5 or G5 Plus is link to my complete purchase experience.

Also, the feel of current in the back panel I have in current phone too. Battery charge still takes 2+hrs if I switch off my WiFi and data network. Doesn't feel like a 4GB RAM phone at all, browser tabs still reloads. As I have said earlier, it is not at all worth 17k. may be 14k, but that's it!

Maybe it's a defective or repaired piece.

T

My RedmiNote4 again started behaving same way. I will have to take it to Xiaomi service center. I will never buy anything from Flipkart again.

T

Just got call from Flipkart, they are sending Technician to check the phone, and he will give his report to Flipkart and based on his report they will decide on replacement.

B

Top10 said:
Just got call from Flipkart, they are sending Technician to check the phone, and he will give his report to Flipkart and based on his report they will decide on replacement.

Do not format the phone now. Just delete your stuff. I was reading at some other site that all Xiaomi phones sold online have issues like these, there will be exceptions of course. I think its better not to buy these lower end phones online. Are they sending a flipkart employee to your place?
P.S. I don't understand one thing, say I order a Note 8 from an online store and say I found a scratch or some other technical glitch and I return that phone, considering I am lucky enough that the store accepted the return, then where does the returned phone go?

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billubakra said:
P.S. I don't understand one thing, say I order a Note 8 from an online store and say I found a scratch or some other technical glitch and I return that phone, considering I am lucky enough that the store accepted the return, then where does the returned phone go?

Lower end companies might be selling it again after fixing the issue.

T

billubakra said:
Are they sending a flipkart employee to your place?

Not Flipkart employee. Some other company's engineer who will only check the phone and give report to Flipkart.

I returned a Note 4 as well. Took refund.

B

Top10 said:
Not Flipkart employee. Some other company's engineer who will only check the phone and give report to Flipkart.

He will report it ok I guess. Be ready to "pay" him a little.

B

meetdilip said:
I returned a Note 4 as well. Took refund.

I thought only replacement option was there nowadays.

T

Though there is only replacement option, I will ask for refund because this guy got defective RedmiNote4, he asked for replacement, and he got one more defective RedmiNote4 Flipkart — giving defective product again and again I have apprehension

billubakra said:
I thought only replacement option was there nowadays.

I got one. Not a Xiaomi phone though.

B

Top10 said:
Though there is only replacement option, I will ask for refund because this guy got defective RedmiNote4, he asked for replacement, and he got one more defective RedmiNote4 Flipkart — giving defective product again and again I have apprehension

I doubt that they will refund. Good Luck.

meetdilip said:
I got one. Not a Xiaomi phone though.

Lucky You.

A

Don't buy any mi phone they all have serious heating issues. Service center make fool by saying that " this is normal ".
I have redmi note 4 , replaced once by Flipkart. But heats badly. Flipkart denied refund.
Now I have sold it in local market @5000.

Top10 said:
Though there is only replacement option, I will ask for refund because this guy got defective RedmiNote4, he asked for replacement, and he got one more defective RedmiNote4 Flipkart — giving defective product again and again I have apprehension

I also faced same issue. If second time also you have received defective unit then they will refund the amount. That's how my order count of Moto G5+ went to 3 times.

Don't settle down anything less than this. Just explain that technician your problem, hopefully, he should understand the problem in the mobile

B

@Top10
What did the technician say? Also what is the mail address from where they replied you back? My friend got a vivo with custom ROM lol. cs@flipkart.com has been taken down.

T

cs@flipkart hasn't been taken off. It has been set on AutoReply. They reply from same email address if it suits them.

Technician checked handset, recorded video, wrote report, took my signature and gone.

Return request approved but only for replacement.

I asked for refund, they didn't give.

Delivery person was arrogant.

My shopping at Flipkart ended forever.

I know some Flipkart employees active in this and many other forums. Doesn't make any difference Have been handling recruitment consultants for long time, Flipkart employees in the forums and on social media with fake profiles are just kids for me.

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Top10 said:
cs@flipkart hasn't been taken off. It has been set on AutoReply. They reply from same email address if it suits them.

Technician checked handset, recorded video, wrote report, took my signature and gone.

Return request approved but only for replacement.

I asked for refund, they didn't give.

Delivery person was arrogant.

My shopping at Flipkart ended forever.

I know some Flipkart employees active in this and many other forums. Doesn't make any difference Have been handling recruitment consultants for long time, Flipkart employees in the forums and on social media with fake profiles are just kids for me.

How is the replaced device?

T

Device was used. Very sure about it. This device came with factory reset, where as earlier device didn't. I assume it was used for testing before delivery. Packaging was of very poor quality. The outer box (brown) was packed with sellotape.

Looks like delivery person was instructed to be arrogant. In comparison a day before Amazon delivery person delivered products at around 8:00 pm, heavy rain, no electricity in my area due to rain. But he fullfilled his commitement. Was very polite. Packages had one more cover of plastic due to rain.

I put on screen guard on the first device which turned out to be defective. My screen guard was very nice and smooth. The replacement device already had screen guard put on it which is of lowest/cheapest quality. Feels rough to fingers. It has 2 stains on it. Probably this weekend or next weekend, I will buy tempered glass.

So far the device hasn't given me any visible problem.

T

There is big chain of entities from parts manufaturer to customer who are involved in manufacturing, assembling, testing, selling, delivering and using. Electronic devices are delicate. May get damaged easily. But who should suffer loss of it? Customer, MarketPlace, Seller, Brand Company, Assembler Company? I think this loss should be suffered by Brand Company and Market Place. This is my opinion. But in India customer suffers loss and harrasment.

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Top10 said:
There is big chain of entities from parts manufaturer to customer who are involved in manufacturing, assembling, testing, selling, delivering and using. Electronic devices are delicate. May get damaged easily. But who should suffer loss of it? Customer, MarketPlace, Seller, Brand Company, Assembler Company? I think this loss should be suffered by Brand Company and Market Place. This is my opinion. But in India customer suffers loss and harrasment.

Never buy a xiaomi device from online stores especially from flipkart. Consumer court may help but it is too much time consuming.

V

Hi, you will request for return or replacement. In this, a technical person came to your place on behalf of flipkart. They will technically check all the functioning, if something problem in the phone then he request for return.