Gigabyte India changed their service policy for motherboard RMA

Gigabyte India sent the following message, should be of use to some folks here:

We are happy to inform you that GIGABYTE Technology has recently revamped its warranty terms with a focus on ensuring that every GIGABYTE motherboard end-customer gets faster and more efficient support.

As per the new policy, the company is offering a maximum 3-day Turnaround Time (TAT) in metro cities, and a maximum 7-day TAT in non-metro cities as part its 3-year service warranty.

The Sorcerer said:
Gigabyte India sent the following message, should be of use to some folks here:

This is really fantastic news Sorcy, now I may even opt for Gigabyte over Asus. Its high these companies brought decent RMA policies to India, and realize customer service is key to sales.

What about their graphic cards?

good news i am considering a gigabyte mobo with 880 chipset any suggestions

is it possible to have 2 x pci16 slots mobo with and igp (talking about amd)

theserpent said:
What about their graphic cards?

Gigbyte have separate management for motherboards and graphic cards, irrespective of the country. Over here, its only motherboards. GPU? Its brought in by a distributor on their own.

^Ok,I have a hd 7750 suppose anything happens to it? Where do I give it for RMA

+1 .... for the above question ...........

theserpent said:
^Ok,I have a hd 7750 suppose anything happens to it? Where do I give it for RMA

That you need to contact the distributor. His sticker should be there on the carton box.

Ohk hope nothing happens to my card

theserpent said:
Ohk hope nothing happens to my card

You lost carton box .. U loose rma my friend :-(

G

Good news really

G

just need to know if Gigabyte cards come with serial No. sticker affixed backside or its there only in the box.

As long as ACEL FRONTLINE INDIA serves as their channel partner THIS IS NOT A good new at all.

Today i have the experience again. Does it Replace a burnt IC Case/

avichandana20000 said:
As long as ACEL FRONTLINE INDIA serves as their channel partner THIS IS NOT A good new at all.

Today i have the experience again. Does it Replace a burnt IC Case/

pm @ *www.digit.in/forum/members/278774.html

ganesh_2218 said:
just need to know if Gigabyte cards come with serial No. sticker affixed backside or its there only in the box.

Don't all cards come with serial number? graphics, sound, pcie storage card, SSD, HDD, motherboard, optical drive??

rijinpk1 said:
pm @ *www.digit.in/forum/members/278774.html

PMed this guy. Had a telephonic conversation also.

But they are not able to give any satisfactory answer regarding the issue of my MOBO. They are insisting me to take a REFURBISHED OR REPAIRED BOARD.

SNIPPET OF THE MAILS EXCHANGED :

will add after editing

THE CONCERNED CHIP.

View attachment 14497

THIS CHIP IS RESPONSIBLE FOR COM PORT AND PS/2 PORTS which have never been used by me. They are saying that it is for surge which is not possible cause i use APC 650Y UPS , BELKIN SURGE PRTOECTOR SPIKE and CORSAIR VX 450 W PSU. THEY ALSO KNOW THAT.

^^ Are you this guy? *www.facebook.com/GIGABYTEindia/posts/705957722784533

BTW I can't those images.

J

+1 to giga.

i guess many companies offer 2 year replacement and the third year repair only warranty. not sure of gigabyte though. you better remove the phone number from the picture.

The Sorcerer said:
^^ Are you this guy? *www.facebook.com/GIGABYTEindia/posts/705957722784533

BTW I can't those images.

yep.
r u able to see the pic of the CHIP?

- - - Updated - - -

YES PLUS 1 TO THE COMPANY PRODUCT , THAT IHE BOARD IS FUNCTIONING WITH A BURNT CHIP.
MINUS 100 FOR THEIR RMA POLICY FOR HIGH END MOTHERBOARD.

i cant see the attachment!

I am curious to know which chip. They could have simply replaced it. If the PCB area is not burnt or damaged, they could simply replace it. Digicare did the same with 990FX Sabertooth. Turned out to be a MOSFET problem, and they changed it. Heck the motherboard looked clean....like retail condition clean. Gigabyte shouldn't have left digicare for Accel frontline, but as per my recent experience, they prefer defending their mistakes and oversights rather than acknowledge and fix it.

^^ Check the image here:
*s27.postimg.org/vq4it8n5v/DSC04855.jpg

*s27.postimg.org/vq4it8n5v/DSC04855.jpg

Aaah that chip. They should be able to replace that chip, assuming that's the only problem.

But to be fair, what guarantee is that Accel didn't screw it up in the first place, I mean...this is how accel does it:
*hardwarebbq.com/wp-content/uploads/2013/08/1148740_566941900019450_1901482234_n.jpg

A

Anyone know how to get warranty on gigabyte graphics card?
I have a HD7750.
Contacted Accel but the said they service only motherboards.
I live in Trivandrum