Got faulty Corsair Power supply from Snapdeal.

I had ordered a Corsair Power Supply on 10 June 2013 from Snapdeal, I received it on 14 June 2013(Friday), but the piece was faulty, it might be from one of rejected items as even the screws didn't tighten up properly, I immediately sent a mail to Sanpdeal on same day,

Dear Team Snapdeal,

Hello,
I had ordered a Power Supply from corsair order no. XXXXXXXXXX, but the product I received is faulty. The product is so faulty that even screws don't fit in mounting holes. I request you to take it back from me. I have also ordered an another power supply from Antec some minutes ago, so please refund my money from my earlier order. Also please send the Antec power supply as soon as possible as I can't start my PC because the delay that has been caused.

Regards

I didn't receive any response from them on Saturday nor anything on Sunday, so I sent another mail on Sunday.

Dear Team SnapDeal,

I had requested a refund for my order no. 1040941464 as the product was faulty, I'm yet to hear from you. Please reply about it.I had also ordered another item, order no. 1051191803. I had requested you earlier also that I need the product very urgently but still the product hasn't been shipped. If you can't ship it by today please cancel my order, I will order from Flipkart who ships product on same day it is ordered. Awating reply.

Thanks & Regards

I also sent them a mail via their website on same day

Hello,
I have received a faulty power supply, I want a refund as I have ordered another power supply from your website. I had sent you a mail but I didn't get any reply. I request you to initiate a reverse pickup as soon as possible. Regards

I still haven't got any reply, what do you guys think? Has Snapdeal cheated me. I can't go on with this waiting game, I need to start my PC. Is only way for me is to get this PSU RMA'd?

UPDATE: Received a mail from them after I gave them a phone call.

Dear Suraj,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

This is to bring to your notice that your issue against the order number XXXXXXXXXX has already been forwarded to the team responsible and we will surely update you with the resolution within next 24-48 hours.

Complaint Number:2327817

We request you to bear with us in the interim.

In case of any further assistance or clarification on this issue, please reply back to this email.

Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,

Snapdeal Helpdesk

Day 4 and still no follow up from SnapDeal regarding refund.

Quote on their website

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

Give them a call, its more prompt than a mail.

harshilsharma63 said:
Give them a call, its more prompt than a mail.

I had given their Customer Care a call yesterday, he told me tech department will call be back within 24-48 hours, this happened yesterday at 4:00PM.

6Diablo9 said:
I had given their Customer Care a call yesterday, he told me tech department will call be back within 24-48 hours, this happened yesterday at 4:00PM.

Lets see if they call up.

harshilsharma63 said:
Lets see if they call up.

Lets hope so, btw they've shipped Antec VP 450P some minutes ago which I had ordered on 14th, lets hope they refund my money on Corsair soon.

You've bought another power supply from a site which didn't bother to respond to your complaint of your first PSU purchase? :-/

The Sorcerer said:
You've bought another power supply from a site which didn't bother to respond to your complaint of your first PSU purchase? :-/

I had bought it on same day I received the faulty Corsair PSU from them bcoz I thought that way at least they'll work fast with their Corsair refund procedure, I trusted Snapdeal & their TrustPay policy but now it doesn't seem that they'll even bother about Corsair, seeing their response. Antec is going to come either today or tomorrow, what sould I do? I was thinking of rejecting the delivery and getting Corsair RMA done. If I accept Antec right now, there is a high possiblity that they wouldn't care what happens with my faulty Corsair PSU and I'll be stuck with both of them.

^^ I would have reject it if I was in your place.

If you want, you can always give the corsair power supply for RMA in a service centre in Pune. I am assuming you've received a bill for it. Looking at Corsair RMA experience in India it should be a lot faster than getting a reply from Snapdeal, let alone 'technical assistance'.

The Sorcerer said:
^^ I would have reject it if I was in your place.

If you want, you can always give the corsair power supply for RMA in a service centre in Pune. I am assuming you've received a bill for it. Looking at Corsair RMA experience in India it should be a lot faster than getting a reply from Snapdeal, let alone 'technical assistance'.

Thanks so much, I think there is Kaizen near Shivajinagar. So how how long does it take for RMA? and do I get a new PSU?

Update: Received their mail today

Dear Suraj,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

Please get the product packed along with the invoice and accessories and paste the below mentioned address label. We are attaching a return form (which is a clickable link at the end of this mail) which you will need to paste on the top of the parcel along with your order number 1040941464 and complaint number 2327817.

IMPORTANT: Please check: Return address is different from vendor address

Address:
Snapdeal
Attn. Mr. Hari Singh,
240, ground floor,
Okhla Industrial Estate Phase III,
New Delhi 110020

We will arrange a pickup from Bluedart within 4 business days. Once the product is picked, please share the AWB number with us on our customer care number +91-9212692126

The pickup arranged is not chargeable. Please ensure the seal of the product is intact, un-used and you have to send the product back along with original brand packaging, invoice and brand tags should be intact.

Request you to please mention the order number along with the complaint number on the top of the package and kindly follow the said procedure.

In case of any further assistance or clarification on this issue, please reply back to this email.

Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder.

Regards,

Snapdeal Helpdesk

Unfortunately Antec came in today and my mom accepted it(hadn't informed mom to not take it), but mail from Snapdeal looks promising, I hope they do send a person this time.