HDD RMA query

5 posts · originally from https://geek.digit.in/community/threads/hdd-rma-query.164488/

i have sent my Seagate HDD for RMA at Accel frontline at chennai.
After 7 days waiting the status today shows as ''Blocked for Allocation - Escalated Items''.

What it mean?

yesterday I have raised this issue in seagate support.

Call service center and ask them to tell you the meaning.

they never take phone to answer queries...............

Ok. I'll try to answer your question, but don't know if it is right or not.
That status probably means your HDD is queued for replacement.

Thank you ...
somebody called from accel frontline and told me the shipment details...
i will get it soon...