I believe it & I can say from personal experience that this bank is quite confident/arrogant/conceited when a even customer brings out bugs in their system. I had done so once & they from manager to some system guy (he claimed ) refused to accept, then I had to write to the CEO & they made the changes ONLY for me AND that too only one part of what I had said the other part I presume is still that way (I never use that option). lol

& expected me to be impressed. The other pvt bank will refuse to accept any bug but will quietly test & make changes where required.