Heeeeeelp! Problem with Hotmail

moshel said:

I have this odd problem in Hotmail since yesterday. I use incredimail in place of outlook so yesterday i saw that incredimail was not downloading my emails

so i opened the hotmail site and it asked for my email id and password. i put it then it asked me to Match the picture. i did that and then it again asked me to login with my email id and password. This is going on and on.

now i cant even login to my msn messenger.

then yesterday i gave my password to a friend of mine and she put the password and clicked on sign in, she was asked for match the picture. she did it and she was inside my account!!!!

then at the same moment i saw that incredimail was downloading my emails!!!!!

then i told her to sign out...and even i signed out.....then again i tried to sign in and the same problem came!!!!!

Click to expand...

what did u mean by "Match the Picture"?????

svk said:

moshel said:

I have this odd problem in Hotmail since yesterday. I use incredimail in place of outlook so yesterday i saw that incredimail was not downloading my emails

so i opened the hotmail site and it asked for my email id and password. i put it then it asked me to Match the picture. i did that and then it again asked me to login with my email id and password. This is going on and on.

now i cant even login to my msn messenger.

then yesterday i gave my password to a friend of mine and she put the password and clicked on sign in, she was asked for match the picture. she did it and she was inside my account!!!!

then at the same moment i saw that incredimail was downloading my emails!!!!!

then i told her to sign out...and even i signed out.....then again i tried to sign in and the same problem came!!!!!

Click to expand...

what did u mean by "Match the Picture"?????

Click to expand...

Yaar those words which mail provider asks u 2 enter exactly as shown in the picture wen u r registering email for the first time

Cookies! Cookies!.. Change ur cookie settings/security level in your Browser.. What browser r u using? Use the Best Browser

Yeah, man that picture thingy I also faced it some time ago. What u do is tinker around with the cookie settings and restart the machine. Then check. Those images gave me a nightmare man.

its a night mare all right...has happened to me

OK guys i will try that but listen to the best part......yesterday i opened my friend's hotmail account on my same comp same softwares running same browser and it opened.

It first asked for username and password, then it asked me to match the picture...and the account opened????

but still my account wasnt opening.........i had to do the same thing as earlier told a friend to open my account then i was able to open it!!!!

here are the softwares i am running

Mozilla firefox
zone alarm pro firewall
Incredimail for my emails

which cookie setting should i change. if its a cookie problem then how did my friend's account open in my comp

Try contacting the Hotmail Customer Care

This is the answer i got from hotmail customer care.........below its written what i had written.

man those guys dont even read the problem properly... "did some indian sent me this"

Hello Moshel,


Your e-mail has been forwarded to us at MSN Hotmail Technical Support.

I'm Devencio and I am writing in response to your issue on not being able to access into your account because of the Human Interface Proof (HIP) challenge you encounter. I can imagine how frustrating such issues can be and I apologize for any inconvenience this may have caused you.

MSN Hotmail has recently implemented the Human Interface Proof (HIP). This enables us to verify that a person is using the account and not by an automated program that is designed to send large amount of mail. You will be asked to type randomly generated text when you sign in to your account through the Hotmail website. This is a precaution that will help prevent malicious users from using programs to automatically send junk e-mail through Hotmail. This will also help in protecting MSN Hotmail users from receiving such messages.

We know that being prompted to the HIP challenge everytime you access your account or send an e-mail message is causing you inconvenience at this time. We suggest that you please perform the HIP challenge for the meantime so you can continue to access your account or send an e-mail message to your friends.

Moshel, we appreciate the time you took to report this issue. Your feedback is of great help in our drive to continually improve our products and services.

Thank you for understanding and for your continued support to MSN Hotmail


Sincerely,


Devencio G.
MSN Hotmail Technical Support








From: meerulkar@yahoo.com
To: Passport@css.one.microsoft.com
Sent: Wed Feb 9 18:39:31 PST 2005
Subject: get help with a problem not listed here


Comments : When i try to login to my account it asks me to match the picture. when i write the letters as per the picture it again asks me again to login with my email ID and password. after entering my id and password the second time, it again asks me to match the picture. This goes on. and i am not able to login to my account
CustomerName : Moshel Erulkar
UpdateCountry : false
CUBirthdate : 17-02-1984
BrowserVersion : Firefox 1.0, IE 6
OperatingSystem : Win Xp SP2
ErrorMessage : None
Submit : Send
SignInAddress : moshel_007@hotmail.com
Country : IN
FirstName : Moshel
LastName : Erulkar
Region : Gujarat 7903232

moshel said:

This is the answer i got from hotmail customer care.........below its written what i had written.

man those guys dont even read the problem properly... "did some indian sent me this"

Hello Moshel,


Your e-mail has been forwarded to us at MSN Hotmail Technical Support.

I'm Devencio and I am writing in response to your issue on not being able to access into your account because of the Human Interface Proof (HIP) challenge you encounter. I can imagine how frustrating such issues can be and I apologize for any inconvenience this may have caused you.

MSN Hotmail has recently implemented the Human Interface Proof (HIP). This enables us to verify that a person is using the account and not by an automated program that is designed to send large amount of mail. You will be asked to type randomly generated text when you sign in to your account through the Hotmail website. This is a precaution that will help prevent malicious users from using programs to automatically send junk e-mail through Hotmail. This will also help in protecting MSN Hotmail users from receiving such messages.

We know that being prompted to the HIP challenge everytime you access your account or send an e-mail message is causing you inconvenience at this time. We suggest that you please perform the HIP challenge for the meantime so you can continue to access your account or send an e-mail message to your friends.

Moshel, we appreciate the time you took to report this issue. Your feedback is of great help in our drive to continually improve our products and services.

Thank you for understanding and for your continued support to MSN Hotmail


Sincerely,


Devencio G.
MSN Hotmail Technical Support








From: meerulkar@yahoo.com
To: Passport@css.one.microsoft.com
Sent: Wed Feb 9 18:39:31 PST 2005
Subject: get help with a problem not listed here


Comments : When i try to login to my account it asks me to match the picture. when i write the letters as per the picture it again asks me again to login with my email ID and password. after entering my id and password the second time, it again asks me to match the picture. This goes on. and i am not able to login to my account
CustomerName : Moshel Erulkar
UpdateCountry : false
CUBirthdate : 17-02-1984
BrowserVersion : Firefox 1.0, IE 6
OperatingSystem : Win Xp SP2
ErrorMessage : None
Submit : Send
SignInAddress : moshel_007@hotmail.com
Country : IN
FirstName : Moshel
LastName : Erulkar
Region : Gujarat 7903232

Click to expand...

I Think Time TO go to gmail!!!!
Rather than taking so much time to use hotmails!!!