"Microsoft scored 70 out of 100 on the latest Q1 results of the American Customer Satisfaction Index released by Michigan’s Stephen M. Ross School of Business. That's down from 74 for the same period in 2006, the first year Microsoft was ranked.
Microsoft still ranked higher than many big, successful companies such as McDonald’s Corp., Cingular Wireless LLC, Ramada, Comcast Corp. and most other cable and satellite TV providers, and virtually all of the airlines surveyed by the ACSI. At the same time, Microsoft ranked below most delivery firms such as FedEx Corp...
...said that the launch of Windows Vista and Office 2007 during the period in which the survey was conducted may have played a part in dragging down Microsoft’s score...Microsoft’s need to hype the two products through marketing and advertising may have created a backlash among some jaded consumers..." source
And how satisfied are you with Microsoft products, regular Windows, MS Products users ?
*i144.photobucket.com/albums/r168/happyandy/vistaulti.gif
Microsoft still ranked higher than many big, successful companies such as McDonald’s Corp., Cingular Wireless LLC, Ramada, Comcast Corp. and most other cable and satellite TV providers, and virtually all of the airlines surveyed by the ACSI. At the same time, Microsoft ranked below most delivery firms such as FedEx Corp...
...said that the launch of Windows Vista and Office 2007 during the period in which the survey was conducted may have played a part in dragging down Microsoft’s score...Microsoft’s need to hype the two products through marketing and advertising may have created a backlash among some jaded consumers..." source
And how satisfied are you with Microsoft products, regular Windows, MS Products users ?
*i144.photobucket.com/albums/r168/happyandy/vistaulti.gif
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, really . it is not that they r making bad products . truth is that , Others make better products than M$ , and 1 more thing microsoft wants to make $$$ . while 'ap*l*' wants to provide something useful to customers .