How to claim amazon warranty for coolermaster mouse?

12 posts · originally from https://geek.digit.in/community/threads/how-to-claim-amazon-warranty-for-coolermaster-mouse.210718/

I purchased coolermaster mouse keyboard combo an year ago and I still am in warranty . I don't have the shipping box , right now I'm in a countryside and want to claim my warranty for mouse (fell down and left click isn't working ) . Is it possible to claim new mouse from home via amazon ?

They asked me to contact seller and gave seller email but the seller isn't responding .

Contact cooler master

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Seller wouldn't care for your warranty related queries. What kind of response Amazon is giving!? This is not US.
Anyway, you contact Cooler Master directly, as Goku suggested above and ask their address. You need to courier your mouse and keyboard both to the service center. Keep tracking the courier. Once it's delivered to the service center, ask CM service center personnel if they got the package.
Then they should raise a ticket for your claim once they accept the warranty claim. Get that ticket number. To get updates on your claim process, you need to give them this ticket number.

@TheSloth i give up , im gonna buy another mouse :))

Perhaps also look up Cooler Master's RMA policy.

Call on the number provided below.

*www.coolermaster.com/in/en-in/where-to-find-service-center/

@Desmond Seems like it doesn't cover under warranty .

@Zangetsu I did already but now it seems like no use .

pranayesse said:
@Desmond Seems like it doesn't cover under warranty .

@Zangetsu I did already but now it seems like no use .

Did you tell service center personnel that you dropped mouse and since then one button is unresponsive?

ig no one will tell that the product is damaged due to the person's own mistake.... Who wants to get there warranty declined?

If the mouse stopped functioning as intended, under warranty then service center has no grounds to reject the service.

no i dropped it and the hardware damage is visible .

coolermaster wasn't responding to my emails .

all set ordered new mouse .

Then buying a new one is the only option. As physical damages done by the user are not included in Warranty.