Intel Support Directs me to use DDR-II in DDR based board !!

Hey all Digit User,

See what is the knowledge level in side of Intel Support it self, as I have an issue with one of our D915GAV, a DDR based board, so I sent is back to intel support for replacement...

Now they found some issue with Memory controller, they called me up and said that may be the RAM used (ZION 400MHz) was not supported by Intel, so i ask them to send me the supported list of RAMs

This is what I get, My motherboard is D915GAV and this is what intel writes,

(Note I have removed the Board serial number and few private details.)

Intel Support said:
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
IMPORTANT: PLEASE READ!
* Please hit the REPLY button only when you reply to this mail.
* Do not remove the information you sent below, to avoid data loss.
* Do not reply using another email account when replying to this mail to avoid delay.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Case: 7xxxxxx
Product: D915GAV xxxxxxxx Cxxxx-xxxx
Issue: Tested Memory list

Hello Saurav,

Greetings from Intel Customer Support.

Saurav, as per our telephonic conversation I am providing you the link where you can find the tested memory list for your motherboard. The list is for DG965SS motherboard, but it can be used for D915GAV motherboard also. Please refer to the following link:

*support.intel.com/support/motherboards/desktop/dg965ss/sb/CS-026600.htm#tested

For further concerns please feel free to contact us on 000-00000000 or write to us at 00000000000@0000000.000.intel.com.

Thank you for using Intel products and services.

Subhajit
Intel Technical Customer Support Engineer - Asia Pacific
Channel Warranty Program
00000000000@0000000.000.intel.com.

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Read the Bold part and see what they are writting !!! Intel Support actually directed me to use DDR-II Based RAM with D915GAV in writting !!!

I am speach less....

Any comments ??

Edit

Its not a support misstake any more, read their Official Test Setup..

*download.intel.com/support/motherboards/desktop/sb/d915gav_ag_d915pgn_sy_mlp.pdf

Read more

What?????
Do they even know what they are talking about....
DDR2 ram on a DDR based motherboard.

OK here is the suggestion... for anyone from Intel reading this.
Sack that person, pick anyone from Digit forum and make him a Technical Support Guy.
I mean even a "kiddo in tech" like me know its not possible.

ha ha ha
jerks are everywhere

btw im looking at the email id ... what a wierd id ... or cheeta did u change it

@iMav

Me said:
(Note I have removed the Board serial number and few private details.)

Yes may be privacy issue could come up therefore Edited that !!

^^ how thoughtful

N

This case seems to be of the overworked Intel guys!!

Intel wake up before AMD Does.

That fellow of intel must be an Original white American [not the aboriginals], or the converted one [brown on top and star and stripes inside]

A real "moron"

@Choto Cheeta
have u contacted him again??
he made a big blunder has he realized it?
after all he need know what he has done

Why dont you escalate it higher! Or sue them for causing you mental agony while trying to fit a DDR2 ram into your DDR slot

Two words Intel Sucks ... ..

See now DDr2 are maturing and they are shifting to DDr 3 wth .. They what they do with that :X pretty annoying DDr3 are costing bombs and they are supporting it.. while knowing the fact that still people are stucked in DDR specially in our country.. Well 1 willll not face suck kinda difficulty with AMD

A

they make fools of themselves, last for same board, it was not detecting sata hdd, when I contacted intel support, what they said you will be surprised,its because of cpu and they were asking me for details of the cpu fan and others

, and they were also telling that it happens due to pirated software, which I dont prefer

Shashwat Pant said:
Two words Intel Sucks ... .. See now DDr2 are maturing and they are shifting to DDr 3 wth .. They what they do with that :X pretty annoying DDr3 are costing bombs and they are supporting it.. while knowing the fact that still people are stucked in DDR specially in our country.. Well 1 willll not face suck kinda difficulty with AMD

dude if Intel still stays with DDR/DDR2, then again you'll curse them of being "far behind AMD".

btw Intel doesnt force you to buy DDR3 m/b. does it?

right now DDR2 are dirt-cheap, so will be DDR3 in a year or two, coz DDR4 is on its way.

anyways its not Intel that sucks, its the Intel's Customer Service

look at C2D proc.

, a revolution.
===================

@Choto ji, do try to contact that guy & tell him of his mistake :))

.

^^ Its not abt evolution.. Its a part . . but see Upcoming Dual/Quad Penryn will be bottle necked by DDR2 cause they need higher bandwidth than DDR2 .. so a person having Penryn dream like me

Have to buy DDR3 for performace for that killer price

by the time those proc. become affordable, even DDR4 RAM will be f***-cheap :))

( <- Vimal/Arsenal_Gunners's :))

copyrighted word).

btw if you can afford a Penryn (~ $999), then i think you can definetly afford DDR3/4...

^^ one word Lolz

HAHA, here is my Story.

For 2 weeks now, i am unable to update BIOS on my DG965WH. Each time, support team asks me to trick1 and i reply that it doesnt work....new trick2 and that doesnt work either so i reply back agian. Another guy replies with Trick1 and there is chain of this since 3 weeks now.

My Email goes like RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE: :lol:

customer care people are real stupids

they gone mad.....after the C2D success ..... :))

hopelss customer service

Here is their Official Test Report...

Download PDF !!!!

read they are really using DDR-2 with DDR Connector !!!

Am I mad or really Intel dudes have invneted some thing new trick to use DDR-II with DDR Based board ??

as after the email I have tried to use DDR-II in our rest of the D915GAV Fleet, and they dont fit in, if u try hard u will damage the RAM...

but read i their Report they are stating the used DDR2 533MHz with DDR connector

:shock:

now its no more in just support level... !!! Higher guys too some how run DDR-II in DDR Connector !!!

:shock:

and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

N

Choto_Cheeta said:
and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

maybe they invented one for self use.

Choto Cheeta said:
Here is their Official Test Report...

Download PDF !!!!

read they are really using DDR-2 with DDR Connector !!!

Am I mad or really Intel dudes have invneted some thing new trick to use DDR-II with DDR Based board ??

as after the email I have tried to use DDR-II in our rest of the D915GAV Fleet, and they dont fit in, if u try hard u will damage the RAM...

but read i their Report they are stating the used DDR2 533MHz with DDR connector

now its no more in just support level... !!! Higher guys too some how run DDR-II in DDR Connector !!!

and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

my goodness. wats happenin. hav they gone mad mad. how can they insert it into ddr connector.

I allready told you... They are gone made bananas....

There is no such things as DDR2 to DDR adapter.
And as far as I know they dont even have it.
Again a request to any Intel Big Guy who might read it.
Sack your technical support guy, and make me a support guy.

Atleast I know what is the difference between DDR and DDR2 memory module.

Sack your technical support guy, and make me a support guy

Its no more in support level any more,

read the PDF this comes from Product Development and Testing teams and their Test setup results !!!

Yahaa bhi safarashi baharti kiye hoye hain...DAMN !

sukhdeepsinghkohli said:
Yahaa bhi safarashi baharti kiye hoye hain...DAMN !

What ??

Didnt get u

Choto Cheeta said:
Its no more in support level any more,

read the PDF this comes from Product Development and Testing teams and their Test setup results !!!

Maybe a top secret project by Intel - developing a DDR-DDR2 converter.

their is nothing to make fun off it... everybody does silly mistakes

their is nothing to make fun off it... everybody does silly mistakes

The question is not about fun, but rather view it from the angle as, see in the Product test **** also, as with Intel WHQL too they have some how used DDR-II 533 MHz with a 240pin DDR connector in D915GAV...

but DDR connectors are 184pin

also in the board D915GAV there are 4 DDR 184pin connector !!! so no chance of using a 533 MHz 240pin DDR-II, yet Intel some how manage to use and run DDR-II modules

Choto Cheeta said:
The question is not about fun, but rather view it from the angle as, see in the Product test **** also, as with Intel WHQL too they have some how used DDR-II 533 MHz with a 240pin DDR connector in D915GAV...

but DDR connectors are 184pin

also in the board D915GAV there are 4 DDR 184pin connector !!! so no chance of using a 533 MHz 240pin DDR-II, yet Intel some how manage to use and run DDR-II modules

then the testing team in intel is dumb.

vish786 said:
then the testing team in intel is dumb.

Now you got it.

Choto Cheeta said:
What ?? Didnt get u

I meant, Intel Team also has support people who go in with safarish and dont know anything

sukhdeepsinghkohli said:
safarish

"recommendation" or he would not understand again

he would not understand again

Nah I understand that much at-least

Choto Cheeta said:
Nah I understand that much at-least

Oh...I thought you didn't speak Hindi and thats why couldn't understand the earlier post

After My Motherboards Issue I never Trust Intel's Customer Care
They cheted me
Their was some display prob in my 1month old Board, they send back to me & told that the board runs for 1 months it means that their is not prob with board & I hav damadged it

they says even if the board runs for 1 week that mean the board is ok & their is no prob from intels side

than why does they give 3yrs warranty

Never trust Intel again

Choto Cheeta said:
Nah I understand that much at-least

hahaha
north with south

Saurav - Sukhdeep

eehhhh !!! send that board again

now ask them to refer to me as I will confirm Intel Support does these

and tell me that may be Intel Support tried to use DVI instade of Analog connetor :lol:

thats why board got damage :lol:

as see if they can publish test report or DDR-II running in their 184 pic Ram connector, then may be they are tried to take DVI output from that Analog out put of urs

Choto Cheeta said:
eehhhh !!! send that board again now ask them to refer to me as I will confirm Intel Support does these and tell me that may be Intel Support tried to use DVI instade of Analog connetor thats why board got damage

as see if they can publish test report or DDR-II running in their 184 pic Ram connector, then may be they are tried to take DVI output from that Analog out put of urs

sorry didnt understand wht u said
ur very very techy

I have that board with me
Intel Returned back that to me
How can i again send the same board to them..........?

sorry didnt understand wht u said
ur very very techy

Allas, May be i used poor english :lol:

as I made a joke

anyway regarding that board Come over Yahoo