DIGIT-ARC read-only archive · snapshot: July 23, 2026

Is airtel cheating with customers again?

51 posts · originally from https://geek.digit.in/community/threads/is-airtel-cheating-with-customers-again.145640/

maverick786us
maverick786us Original post #1
Aug 27, 2011 at 2:23 PM
I am using Airtel 2MBPS connection. While downloading its fine but in Torrent. The moment I see any download touching around 200KBPS my internet connection gets disconnected for a moment and starts. After reconnection I don't see that speed in torrent. Is aritel playing some CHEAP tricks and tricks to monitor our P2P download? Is anyone else facing the same problem?
RCuber
RCuber #2
Aug 27, 2011 at 3:29 PM
Check your modem.
CyberKID
Aug 27, 2011 at 3:41 PM
Seems so to me also. I am a user of Airtel's 3G services in Delhi. According to their promotions, there are daily 3G data usage packs, for example, there is a daily usage pack of 50 MB, which costs 5.00 Rupees. Though, the 3G speeds are expected to be as high as 7.2 MBps, which my handset supports, as it's a HSPA enabled device, I've never been able to make use of the whole 50 MB's, as the connection speed (download and upload varies between 3-10 Kbps). Whenever I've tried to use it, I've been able to use only about 12-15 MB's, and in extreme conditions about 20 MB's.
If Airtel's offering 3-10 kbps download speeds in 3G (rather 3.5G), it's just a waste of money investing in any of Airtel's plan. It seems to me that apart from their so called "FAIR USAGE POLICY", they are engaged in nasty tricks to cheat the consumers.
Ishu Gupta
Aug 27, 2011 at 3:50 PM
there are daily 3G data usage packs, for example, there is a daily usage pack of 50 MB, which costs 5.00 Rupees.

Rs 5 - 50MB is a 2G plan

Airtel sucks for giving you 2G speeds on 2G plans, right? :rolleyes:

airtel 3G
Thy only give you 10MB for Rs11 on 3G.

I am getting 1.2mbps (140kBps) on 2G/98Rs. Even this is bottlenecked by bluetooth. USB speeds will be higher.
Sarath
Sarath #5
Aug 27, 2011 at 4:25 PM
I am getting 3mbps on my 3G. I was hoping for 1mbps but the whole 3 was awesome.
Ofcourse the speeds now are pretty sad again.
Around 1mbps.

Plan 200 for 250MB, Bangalore.
Krow
Krow #6
Aug 27, 2011 at 5:19 PM
I am getting 1.2mbps (140kBps) on 2G/98Rs
WHAT? 140kBps on 2G? How? I used to get like 10-20kbps or something similar.

@OP: Airtel is known to throttle torrent speeds. As I said in the other thread, best to move to MTNL (which offers IPTV as well).
Ishu Gupta
Aug 27, 2011 at 5:26 PM
WHAT? 140kBps on 2G? How? I used to get like 10-20kbps or something similar.

@OP: Airtel is known to throttle torrent speeds. As I said in the other thread, best to move to MTNL (which offers IPTV as well).
Using UMTS mode.
maverick786us
Aug 27, 2011 at 6:14 PM
I am using Airtel broadband not GPRS. When I download normal data from any download site, is OK. But in Torrent whenever something touches 200KPBS my connection suddenly disconnects and resumes shortly and at that time the torrent speed never reaches that level.

So is airtel using some software to control Torrent transfer or any other P2P transfer that uses UDP Protocol?
Ishu Gupta
Aug 27, 2011 at 6:19 PM
I am using Airtel broadband not GPRS. When I download normal data from any download site, is OK. But in Torrent whenever something touches 200KPBS my connection suddenly disconnects and resumes shortly and at that time the torrent speed never reaches that level.

So is airtel using some software to control Torrent transfer or any other P2P transfer that uses UDP Protocol?
Use Forced encryption option in uTorrent.

Torrents work fine for me btw.
RCuber
RCuber #13
Aug 27, 2011 at 7:59 PM
wait a minute .. are you seeing a 100% disk overload in you torrent client? try downloading some files from HTTP server and see if you are getting the same problem
maverick786us
Aug 28, 2011 at 11:01 AM
wait a minute .. are you seeing a 100% disk overload in you torrent client? try downloading some files from HTTP server and see if you are getting the same problem

No downloading with HTTP Server is fine. With torrent just now when I turned on my PC 2 downloads were taking place with 180KPBS and it suddenly turned down to range of 5KPBS. Looks like someone from these bloody airtel is monitoring my P2p and changed it. WTF
RCuber
RCuber #15
Aug 28, 2011 at 11:09 PM
No downloading with HTTP Server is fine. With torrent just now when I turned on my PC 2 downloads were taking place with 180KPBS and it suddenly turned down to range of 5KPBS. Looks like someone from these bloody airtel is monitoring my P2p and changed it. WTF
I think its your P2P software which is the problem, use a different client and check. in my case my downloads would drop to 10 KBps because my hard disk was not able to keep up with the download speed. I changed my client to Vuze and it working fine till now.
T
Aug 29, 2011 at 2:42 AM
To clarify, Airtel does throttle (reduce) your speed when you're downloading torrents. I personally tested this after reading complaints on the India Broadband forums. The only workaround is to use a VPN to mask the data you're receiving.

I was getting around 6-10 KB/sec (my connection is a 1 Mbps line) . Then I activated my VPN and my speeds went up to 80 KB/sec .

It's interesting to note that airtel throttles your torrent downloads only at specific times of the day. I'm not exactly sure when but I can 100% say that they do throttle them.

This is the VPN I use - BolehVPN
maverick786us
Aug 29, 2011 at 10:43 AM
Can you tell me the procedure of this VPN Masking?
M
Aug 29, 2011 at 1:23 PM
To clarify, Airtel does throttle (reduce) your speed when you're downloading torrents. I personally tested this after reading complaints on the India Broadband forums. The only workaround is to use a VPN to mask the data you're receiving.

I was getting around 6-10 KB/sec (my connection is a 1 Mbps line) . Then I activated my VPN and my speeds went up to 80 KB/sec .

It's interesting to note that airtel throttles your torrent downloads only at specific times of the day. I'm not exactly sure when but I can 100% say that they do throttle them.

This is the VPN I use - BolehVPN

Part of the reason why it offers such cool plans, right? :D
SlashDK
SlashDK #19
Aug 29, 2011 at 3:02 PM
I'm facing the same problem. Not only torrents but regular downloads too are throttled. Download things after 11pm and you will get full speeds.
Sarath
Sarath #20
Aug 29, 2011 at 4:11 PM
I used to face this problem. After changing to google dns I havent been facing the same with such frequency anymore. Also its not related to P2P
Ishu Gupta
Aug 29, 2011 at 5:57 PM
I am also using google DNS and I get full (extra) speed on torrents.
maverick786us
Aug 29, 2011 at 6:22 PM
Looks like it is there preference, to monitor P2P activity. In your case they are not monitoring it yet
Krow
Krow #23
Aug 29, 2011 at 6:43 PM
@OP: Airtel is known to throttle torrent speeds.
As I had told you earlier, Airtel is a bad ISP if you are into torrents. Bad ISP for heavy downloaders, with bad FUP and this.
Extreme Gamer
Aug 29, 2011 at 7:59 PM
Eh airtel is fine on my 2M 40GB plan. They do not even enforce the cap on mine :D
Sarath
Sarath #25
Aug 29, 2011 at 8:08 PM
Their FUP is pretty absurd. Its not always there
The speeds are usually back to 4mbps at night. I have noticed it here and at my friends place with 2mbps airtel.

Looks like its not that bad.

I torrent frequently on airtel conn, never faced a prob. Get around 1-1.5GB/hour which is fine by me.

I did the glasgow(???) test and found my conn. was not being throttled.
Krow
Krow #27
Aug 30, 2011 at 12:27 AM
Even one of my friends is reporting no FUP after he crossed his limit on 4Mbps/30GB. :p

But the day it starts working... :lol:
clmlbx
clmlbx #28
Aug 30, 2011 at 10:07 AM
^^ even to me no fup, Never faced cap. may be for 2-4 days my speed decrease around 18-20 of month but that too very rarely. No fup from months (I guess more then a year) even not at my frnds who got new connection..

On the contrary my connections gives crazy speeds sometimes. couple of weeks ago I got Downloading speed of 200+ kbps for complete two days. downloaded 19+ Gb on that two days. well it is a big bump as I am on 512 KBps plan on which I get 70 kbps

I do see decrease of speed on peek time I guess.. morning around 9-11 am and evening 5-7 pm. even that very rarely.
maverick786us
Aug 30, 2011 at 10:09 AM
What is the procedure of VPM Masking in Windows VISTA & 7?
Extreme Gamer
Aug 30, 2011 at 6:01 PM
Any good but free VPNs around?

I wanna access content on steam that is blocked in India
Extreme Gamer
Aug 31, 2011 at 11:14 AM
one way to reduce chance of that is by not changing your plan to the newer ones.

I wont upgrade to the new 75GB plan which is cheaper.

If it aint broke, why fix it?
Krow
Krow #34
Aug 31, 2011 at 2:43 PM
My friend with 4 Mbps 30GB got FUPed! :lol: He stopped using the connection post FUP, couldn't adapt. :p
SlashDK
SlashDK #35
Aug 31, 2011 at 3:48 PM
I'm using the same 4 Mbps/30 GB plan. The download speeds used to come only after 11pm. Now I've switched to google DNS and am now getting 2mbps(from speedtest) and 200kbps download all the time. A constant good speed is better than crazy slow speeds.
Sarath
Sarath #36
Aug 31, 2011 at 7:52 PM
^Complain to airtel. You should get 4mbps always. Or maybe your apartment is filled with torrent hogs.
Ishu Gupta
Aug 31, 2011 at 7:56 PM
+1
Complain. They will sort it out quickly.
They might FUP you if you are nonFUPed right now.
SlashDK
SlashDK #38
Aug 31, 2011 at 10:07 PM
I've already complained 4-5 times last month. They kept saying that they will send an engineer but never did. So I finally got fed up and let it be.
Extreme Gamer
Aug 31, 2011 at 10:11 PM
Threaten to change your ISP.
Extreme Gamer
Sep 1, 2011 at 2:14 PM
:O

No other ISP? Not even BSNL?
SlashDK
SlashDK #43
Sep 1, 2011 at 2:40 PM
BSNL is not there in Delhi and Mumbai. Over here we have MTNL which is totally crap. I used it before airtel and their net went down every few minutes. They always replied to complaints saying it was a problem from the back end and will be fixed soon.
maverick786us
Sep 1, 2011 at 3:27 PM
BSNL is not there in Delhi and Mumbai. Over here we have MTNL which is totally crap. I used it before airtel and their net went down every few minutes. They always replied to complaints saying it was a problem from the back end and will be fixed soon.

Agreeable. MTNL is a Govt. organization, their support is pathetic. They don't care whether someone's complain is resolved or not, and their system is only good in generating bills. 2 yrs back my dad switched from Airtel to MTNL in order to save money. One day the net went down. Their cutsomer care people are uneducated, they can't even speak english properly, in order to solve networking issue they kept on sending linemen who deal with telephone lines and don't know ABCD of computers and internet. Finally i discontinued and went back to airtel and even for 6 months they kept on generating internet bill because the moden wasen't returned to them. This is how their system is
Krow
Krow #45
Sep 1, 2011 at 4:38 PM
As of now, my Delhi MTNL connection works fantastic. Touch wood. Same for my Mumbai MTNL. Maybe I am just lucky. :p
asingh
asingh #46
Sep 1, 2011 at 5:02 PM
Internet in India is still a gamble. Private providers are rampant with bad practices and are deceitful and lie. They also slap on charges for stupid add - on (virus packs) and are indifferent to the pathetic situation of the customer. Also as user base is guaranteed now every month, the CC and nodal officers are getting rude day by day. They have uneducated people servicing (voice) their call/contact centers and the managers/TL's are never available. ISPs put users in the incessant query-->complaint--->nodal officer loop which never ends. Be it billing or bad FUP customers suffer.

Government ISP, care nothing. The line men are still from the 80's era who come on a cycle with a manual jumper over ride tool. Want palm greasing and spit gutka on your door before entering. They come at their will and are uninterested.
SlashDK
SlashDK #47
Sep 1, 2011 at 5:32 PM
Internet in India is still a gamble. Private providers are rampant with bad practices and are deceitful and lie. They also slap on charges for stupid add - on (virus packs) and are indifferent to the pathetic situation of the customer. Also as user base is guaranteed now every month, the CC and nodal officers are getting rude day by day. They have uneducated people servicing (voice) their call/contact centers and the managers/TL's are never available. ISPs put users in the incessant query-->complaint--->nodal officer loop which never ends. Be it billing or bad FUP customers suffer.

Government ISP, care nothing. The line men are still from the 80's era who come on a cycle with a manual jumper over ride tool. Want palm greasing and spit gutka on your door before entering. They come at their will and are uninterested.

How true :D . Awesome asingh.
+1 rep from my side
Ishu Gupta
Sep 1, 2011 at 6:12 PM
As of now, my Delhi MTNL connection works fantastic. Touch wood. Same for my Mumbai MTNL. Maybe I am just lucky. :p
LOL Both MTNL and Airtel users need to be lucky to be happy with their connection. :p
maverick786us
Sep 2, 2011 at 10:33 AM
LOL Both MTNL and Airtel users need to be lucky to be happy with their connection. :p

With MTNL everything is fine but once some technical problem happens you will shed all your blood out of your tears to get it resolved. What i've heard from others is, these government people will not do anything untill you pay them ghoose. I remember my old school days my dad had to offer RUM to these bloody lineman in order to get any telephone problem resolved.

With airtel the support is OK but their business policy is unacceptable take an example if you delay payment they will charge panelty. But if you experience any technical issuie for weeks will they deduct money from your upcoming bill? No
eagle_y2j
eagle_y2j #50
Sep 2, 2011 at 1:35 PM
I've already complained 4-5 times last month. They kept saying that they will send an engineer but never did. So I finally got fed up and let it be.
make a group of aggrieved customer and send them a legal notice .

it will certainly clear their stand
Extreme Gamer
Sep 2, 2011 at 11:07 PM
Airtel finally shafted me. Enforced FUP on mine. Told them to change my plan to 75GB 1599.