is it normal for heatsink pillar to be stuck in perpetual down position?

12 posts · originally from https://geek.digit.in/community/threads/is-it-normal-for-heatsink-pillar-to-be-stuck-in-perpetual-down-position.169798/

Hey folks,

I'm building a desktop for myself (after a *long* time ~8+ years I think) so I'm kinda lost here. My Core i5 3470 was delivered today, albeit in shoddy condition from Flipkart

When I opened the half eaten box, I noticed that one of the heatsink pillars was "stuck" in a position. The other 3 pillars can be moved up/down, but this one is stuck. I can rotate all 4 pillars, but this one can't be moved up/down. Is this regular or should I be able to move all 4 up/down?

Some pics:

The one in the far left corner is the one that's stuck:

Another angle, of the "stuck" pillar.

The other 2 "normal" ones

Please mention if this isn't right.

Certainly doesn‘t hear right. You should have been able to move it both up and down.

Try with a small screwdriver to slowly push the pillar near top slowly and see if you can somehow get it to be “unstuck“

Not inclined to touch it, waiting to hear from flipkart. have asked them for a replacement. Want to get few opnions from others who've installed stock coolers to see if it's wrong

better get a replacement.don't try to do something and end up in breaking it.

Just pull down a bit..gently...its typical intel behavior..

It doesn't budge. As I mentioned

coolpcguy said:
The other 3 pillars can be moved up/down,but this one is stuck. I can rotate all 4 pillars, but this one can't be moved up/down

if the push pin is stuck, how will you install the HSF? surely a faulty piece.

Sam said:
if the push pin is stuck, how will you install the HSF? surely a faulty piece.

which is what I thought, wanted to confrim.

Thanks. Waiting for flipkart to get back to me

Its a faulty piece for sure then. You should get replacement.

get a replacement ASAP and tell them about the packaging state..

I wrote them a strong email about the state of the packaging. They've said they'll be replacing the processor.

*twitter.com/flipkartsupport/status/298678435298021377

Got a replacement from fk yesterday, and this time.. it didn't look like it was eaten :-D

*lh4.googleusercontent.com/-YJ0f8GEwY8I/URYuU6IPosI/AAAAAAAACLI/yoL3q0ADPRk/s821/IMG_20130209_163152.jpg

*lh3.googleusercontent.com/-ODqX3ljmm8I/URYun2JujTI/AAAAAAAACLQ/SZ7veuQ_s80/s821/IMG_20130209_163330.jpg

*lh4.googleusercontent.com/-FdNMgHXSeHA/URYt6q1GP5I/AAAAAAAACK8/4kVmtA9lhg0/s821/IMG_20130209_163354.jpg

*lh4.googleusercontent.com/-UMdC5gAuQwc/URYx7AAGbrI/AAAAAAAACMM/cA7S_avo1bE/s821/IMG_20130209_165111.jpg

Thanks all.