MSI Graphic card RMA - Solved

---------------- Update

Most Recent Call ID No. - CLG311628984

31st May : MSI HD6850 graphic card submitted for RMA into Digicare Kolkata branch.

5th June : Got the card repaired.

12th June : Due to non functionality of the card again submitted into the same branch of Digicare and after that I got the card repaired two more times in between 12th June and 25 th June ..

yesterday ( 25 Th June ), when I went into Digicare to collect the card they were giving me the same repaired card ( they test it by booting into win7 desktop only - no other test option ) and I simply refused this this time. They told me to Contact Tayan Som. So had a talk with him and said him I got the card same card repaired 3 times and due to the bad quality of repair work this card is having same issue ( which is getting worse with every repair work ) again and again and I want a replacement uint. He said to submit the card again and I did submit it again.

Now here's some Interesting part : When I submitted the card on the 12th June the Digicare Guys wrote on the Remark part of the RMA receipt that : "Customer needs replacement" but instead of replacement I got the repaired card.

Now again when I submitted it they wrote the same thing and the card came back from RMA in repaired condition which quality is very pathetic to say the least. So on the basis of previous experinces I simply refused to take the card. And submitted it for RMA again on the same day without taking it out from the service center so no one can make some funny stories later.

I asked Digicare guys why is this happening againand again : they replied that they don't have proper testing and repair facility in Kolkata branch so they need to send it to Delhi for repair and testing. Now the main issue with the card is it works fine in desktop mode but as soon as I start playing game or use any benchmark app the whole screen will gray out or show corrupt textures and images and the repair work only lasts for either 5 day or 2 day or only 1 hence Digicare ( Kolkata ) recommended to replace the unit.

Now Due to the extensive repair work done by either Digicare ( Delhi ) or MSI ( Delhi ) the serial no. sticker of the card almost wearing off ( no warranty without serial ) and when I pointed this to the representative at the service center he just used cello tape to stick it with the card and told it will be Ok.

Anyway, I'm sick tired of this repair game and with every repair the card is getting worse .. in stability and physical condition ( repair marks and the sticker issue ) both and with such pathetic repair work this issue won't be solved unless I get a good replacement for this card ( heard MSI sometime offer people sub par refurbished products as replacement ). So after all these hassle what I want is a proper replacement of the product.

Can anyone give the e-mail id's of MSI Taiwan HQ or whom whould I contact on this ?

here's the RMA Delivery Challan and Receipt .. look at the marked parts : ( personal details edited ) :

*i.imgur.com/y4clOHx.jpg

*i.imgur.com/wosyoSO.jpg

--------------- Old Thread Contents :

So, on yesterday afternoon I was playing Metro 2033 Last Light on a HD6850 ( at stock clock speeds ) and all of a sudden the game Froze and quit to desktop. Tried to restart the game but it won't run so restarted the PC. After that started playing the game again and the game froze with a gray screen. Had to hard reset the system and after that starting from bios screen the monitor is showing some broad vertical blue stripes. Checked with another gfx card but the vertical blue stripes on monitor was not there anymore. cleaned the HD6850 and the slot and remounted properly but the same issue persist so the HD6850 has gone bad for sure.

now I Need to RMA a MSI HD6850 graphics card .. let's see how things goes from here. Will keep you guys updated.

Good luck broda

..
Another member just got a HD 6870 RMA and his experience was quite good..
PS: You have a good chance of getting a HD 7850 in return

just hope that I don't have to go through some shitty experience like before with some other crappy manufacturers ( you know how SC guys tend to screw up things and some time manufacturers take the role of dumb audience ) ... anyway, thanks bro.

I thought that MSI had closed shop in India. Is service still available?

Gollum said:
I thought that MSI had closed shop in India. Is service still available?

no they havent
they have kicked out local distributors and msi international have taken charge so in case of replacement the card will go to there international facility and due to this the RMA process will take much longer time then before

kartikoli said:
no they havent
they have kicked out local distributors and msi international have taken charge so in case of replacement the card will go to there international facility and due to this the RMA process will take much longer time then before

well I hope It does not take too long. Do you have their support number

Update : submitted the card to Digicare for RMA.

^TDF members never sleep i guess

Did they say how many days it might take ?
My card has been delayed by digicare

.. Gonna have to wait till tuesday

they told me to call back after a week though I will call them before a week.

topgear said:
they told me to call back after a week though I will call them before a week.

good idea..otherwise they would forget and you will keep waiting

OT: is it possible for some one to get a card lower than thiers??? Or maybe other edition of 6850 from msi??

yes from time to time, they give a lower edition like 7750 for example but it is OP's duty to refuse.. Im sure, he has more than enough experience to deal with that..
But if its an underclocked edition of HD 6850, its not worth complaining i guess
they might also give u a credit note, make sure you tell them that if you do not find the card of your choice in the store, you will be back (with vengeance !!!)

flyingcow said:
OT: is it possible for some one to get a card lower than thiers??? Or maybe other edition of 6850 from msi??

Nerevarine said:
yes from time to time, they give a lower edition like 7750 for example but it is OP's duty to refuse.. Im sure, he has more than enough experience to deal with that..
But if its an underclocked edition of HD 6850, its not worth complaining i guess
they might also give u a credit note, make sure you tell them that if you do not find the card of your choice in the store, you will be back (with vengeance !!!)

Hmm .. let's see what Digicare and MSI do about this now - shall we ?

S

MSI is known for their extremely good service support. Hope they continue with it.

R

I once submitted my HD 6870 Hawk for RMA too. It was fan problem. They replaced the fan within a week

I think you will get new card

Update : Called digicare on Tuesday ( 4th June ) and they said to call back after 4 days .. now a while ago when I checked the RMA status on their website it's showing "Ready For Dispatch" .. I'm being a little bit skeptical about this but still I hope that everything is going to all right with this RMA ...

Do they tell you what you will get or is it a surprise??

Hope you get a 7850 :thumbs:

7850 instead of 6850 is too good but if they do then its the best they can offer

You are having more luck that I am

My card's gone AWOL

got the old card repaired .... currently installing driver..

that must be a refurbished card

no .. the card has exact same s/n and besides I know my old card very well ;-)

Congrats, hope you get it working

J

Hope this works well for you man. They could have given you a 7850 :\

Actually MSI does have repair/Replacement warranty, not replacae warranty like Corsair. My old MSI 890GXM once had a South Bridge issue and they repaired it within 1 week.

yeah, right .. hope that their quality of repair work is good enough.

Is it working fine?

Cilus said:
Actually MSI does have repair/Replacement warranty, not replacae warranty like Corsair. My old MSI 890GXM once had a South Bridge issue and they repaired it within 1 week.

topgear said:
yeah, right .. hope that their quality of repair work is good enough.

gpu worked fine for less than a week and I'm having issue with the gfx card .. the gfx card works OK until I start gaming and when any game loads the screen just shows corrupt textures ( yellow gray type ) everywhere or the whole screen would split into creating a mirror type effect ( checked on both win 8 and win 7 ).... so the quality of the repair work is really very bad :-(

topgear said:
gpu worked fine for less than a week and I'm having issue with the gfx card .. the gfx card works OK until I start gaming and when any game loads the screen just shows corrupt textures ( yellow gray type ) everywhere or the whole screen would split into creating a mirror type effect ( checked on both win 8 and win 7 ).... so the quality of the repair work is really very bad

I don't think it was repaired. They don't test games at service center

it was repaired indeed as everything was running fine for 5 days after the repair work but now again facing issues with the gfx card hence I said the quality of repair work is very bad which did not last even for a week ...

So, what now ? are you going to file another complaint ?

I'm working on this .. let's wait for the outcome.

Cilus said:
Actually MSI does have repair/Replacement warranty, not replacae warranty like Corsair.

Corsair doesn't make graphic cards. They make power supplies, coolers, fans, cases and products like SSDs and flash drives where if components are not working the way they should- or at all- replacement is the only choice. No1 has equipments and competency to repair power supplies in India. I am not sure if they repair/replace speakers and headsets, keyboards, etc. but as far as I know others usually replace.

Chances of graphic cards and motherboards before considering replacement due to uncontrollable reasons is still there. Comparison is pointless.

Thread and first post updated ...

All these seem to be very bad for MSI's reputation
BTW, have you tested another card on your PC? it might be your PC as well [just saying]

yep, using pc with another gfx card as my mobo has no igp.

Hey,
Can you PM me your name and your phone number. No guaruntees but I'll see what can I do...

sure here goes the PM ;-)

[ any of the below "thing" is not intended to any forum members and the people who really wanted to help, God Bless ! ]

The last time GB's SC got furious after getting a mail from higher up ( threaten me over over phone ). After lots of drama GB gave me some foul reason that we can only get some old piece with hundreds of scratches as a replacement for a 2+ years old product hope MSI won't act like this.

And one thing I clearly want to mention is due to repeated repair works the card has got a few scratches and the Serial Number Sticker is almost wearing off and that's why I did not accept the repaired card as the SC may not accept next time in such condition. The card is in Digicare's hand for most of the the in past 30 days. Actually I did not get the card in hand after 12th barring only 18th June as on 19th I had to again submit it for servicing.

But Digicare kolkata at-least did acted decently and really tried for replacement and that's why they have written it 3 times now on RMA paper to replace this but for some funny reason "after closing their shop in India [ sarcasm] " MSI is not doing the right thing so my main complaint is against MSI.

BTW, A little Update : Contacted one of the person in MSI HQ [ Brian Chen ] on 27th June with every details and proof . I got a reply within 4 minutes that he will look into this and reply soon .. getting no further update sent a reminder on 29th and today.

Update : Got a update from MSI HQ that they are waiting for reply of local MSI rep. ( Arjun Pal ) and Digicare rep. on this issue.

topgear said:
BTW, A little Update : Contacted one of the person in MSI HQ [ Brian Chen ] on 27th June with every details and proof . I got a reply within 4 minutes that he will look into this and reply soon .. getting no further update sent a reminder on 29th and today.

Update : Got a update from MSI HQ that they are waiting for reply of local MSI rep. ( Arjun Pal ) and Digicare rep. on this issue.

lets see what happen next

Same story as viewsonic monitor.

Traumatic experience mate, my sympathies, and puts me in fear cause I own a MSI based GPU.

Ive been reading you past warranty experiences and i have to say you have had worse experiences than this.. Im sure you will work it out

Good luck .. and avoid MSI in the future.. it seems they arent what they used to be in the past..

update : got a mail from arjun pal of msi that their SC has found no issue with the vga card.

Sent him a mail with all the points why I won't accept the repaired card.

Arjun Pal called me at 11 AM yesterday and said all he has mailed me but I insisted on replacement so he said he will give me a exact same model "not new" but with different serial number.

And about the serial number sticker issue he said every vga card has one external and one internal serial so even if for some reason the sn sticker is not present on the card there should not be any trouble in Rma it. Don't how true it is.

Btw, I've a doubt what if he hands me over the old card with a new serial number sticker though he told me he will arrange the replacement from buffer stock.

This is the only area where a company rating is judged not by its product's performance but by its own performance.

From now on while suggesting a configuration it should be a mandatory point to mention the A.S.S. of the company.

mailed brian to know if arjun is telling the right thing about the serial no and mailed arjun on how to find the so called internal serial ?

But, the most strange thing is when I go to digicare website to check the rma status using the call id/ rma no. I am getting no matches found message. So I think something very fishy is going on or they are in the process of hand me back the old card with new serial number?

satirthacool said:
MSI is known for their extremely good service support. Hope they continue with it.

You Sir, sound like a Marketing Guy or Unauthorised PR ??

@TopGear : PM me your Card Serial Number & Bill Invoice details. I have some contacts with Digicare. I can try.

topgear said:
But, the most strange thing is when I go to digicare website to check the rma status using the call id/ rma no. I am getting no matches found message. So I think something very fishy is going on or they are in the process of hand me back the old card with new serial number?

If you have given your mail id, then you will get notification of the card status. Never expect them to update these stuffs over internet. They are quite lazy to do so.

Don't worry, as long as you have a RMA Slip & Bill Invoice, you are safe. In case anything goes wrong, we can Put a BAN on MSI Products in India. We just know how to do so.

thanks for the reply and I'll contact you if needed.

Anyway, Brian and Arjun both replied but Arjun got angry and he called me up. Started with english and then hindi and told a lot of stuff like I don't trust him and other craps like why do I always have to double check with hq etc. Anyway, I only replied here's no question of trust and I was only looking for information., that's all.

Sent a mail to the head of digicare east on Friday around 6PM about the call id and got a reply around at 7 pm that the card is ready to dispatch and I can pick it up. So went to Digicare yesterday to get the card .. here' some shots :

*i.imgur.com/cqJatvR.jpg?1
*i.imgur.com/HEb15PA.jpg?1
*i.imgur.com/16K6KrL.jpg?1

*i.imgur.com/aXVBTjm.jpg?1
*i.imgur.com/CG0UBGU.jpg?1
*i.imgur.com/7ARzqWt.jpg?1

And thanks to all for supporting me through out this ;-)

CONGRATS

hope it is a new one.

Congrats mate, finally the ordeal comes to an end

yes, it's a new one.

They gave you a HD 6850?

^^^ yes

Congrats, because someone from Chennai now facing a similar issue and his GPU was sent to Kolkata

Eh I am getting too old for this!

kolkata u say? *cracks knuckle*

Hmm, good to know that there is still hope.
Can you share your sent e-mail?

congrats on new card.Hope i wont get into these problems when i do an rma. ;-)