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MSI MB/VGA RMA Announcement (Aforeserve.com)

8 posts · originally from https://geek.digit.in/community/threads/msi-mb-vga-rma-announcement-aforeserve-com.185642/

rhyansy
rhyansy Original post #1
Jul 17, 2014 at 3:22 PM
I'm posting this message on behalf of MSI India's MB/VGA team. These changes apply ONLY for MSI MB/VGA RMA.


This is regarding is the announcement of our new service operation through Aforeserve.com (Home) in India for MSI Motherboard / Graphic card.

Process to claim warranty
1. By toll free # 18001022126 / 09643101756/ 0120-4968600
2. By Mail -msisupport@aforeserve.co.in

Process to request by toll free #
1. Please ready with product serial no and invoice before dialing toll free no .
2. Please call our tollfree Service number 18001022126//9643101756/0120-4968600 and provide correct information about Product .
3. After register your product for service executive provide you Service RMA # for your products .

Process to request by mail :
4. Please mail us on msisupport@aforeserve.co.in with following information
a) Your Name
b) Mailing Address
c) Product Serial no
d) Scan copy of product Invoice ( as Attachment )
e) Problem of product in detail
5. Once we receive you request we revert back to you with in 24 hour with Service RMA no and Estimate time of Courier Pickup .

Please Follow service executive instruction to Pack your product orderly for Courier pickup .

Please note : don’t forget to mention Service RMA # and your Address in Clear readable Font on outside box and Detail information about problem in product with photocopy of original invoice are placed inside box with product .
masterkd
Jul 18, 2014 at 10:42 AM
Thanks for the information. I hope with this new initiative the service experience will be much better than what we received from DigiCare.
powerhoney
Jul 18, 2014 at 11:16 AM
[MENTION=277192]rhyansy[/MENTION]

aforeserve.com is an expired domain

aforeserve.co.in is the correct link!!! :p
Gollum
Gollum #4
Jul 18, 2014 at 11:33 AM
Good,
I have an MSI system board on my PC.
rhyansy
rhyansy #5
Jul 18, 2014 at 1:41 PM
[MENTION=277192]rhyansy[/MENTION]

aforeserve.com is an expired domain

aforeserve.co.in is the correct link!!! :p

Actually, the company listed name is Aforeserve.com. But Domain is with the .in
V
vkl #6
Jul 18, 2014 at 11:44 PM
There was a lot of misinformation in last 1 year like "MSI has closed shop in India",etc,while nothing of that sort had happened wrt to GPU/motherboard division.
In view of that this thread is pinned/stuck temporarily.
T
Mar 18, 2015 at 10:04 AM
I just gave my product for service a day ago. How do I track the status of the service? Any link available?
T
Trdz #8
Mar 19, 2015 at 6:43 PM
*register.msi.com/product/show/public_repair_tracking