Naaptol's Poor Delivery service

Hi Guys, need your help here.

On 11th April, 2013, I have placed an Order for a XOLO Q800 Mobile Phone on Naaptol.com and paid the full amount, Rs 11,823. The product is not available in any of the other online sites during that period. The original amount was 11,998 but I used some Payback points and Gift card for discount. My order Num is 6291813. After placing the order, I instantly called the Customer Care Number (0922-353-7000) and informed that the product should be delivered 19th April as after that I will be leaving Bhubaneswar for couple of days and there might be problems for picking up the delivery from the courier service. The status of my order was Order Verified during that time. They have also provided me a complain number saying that they'll keep track of my request. The Complain Number is: 4418458

Now I used to check it regularly for keeping track and after 3 days, I found out that the product is not yet shipped and the status is still the same. After that, till today, I called several times and each time the representative said that They'll be looking into that issue and provided me with some new complain numbers. Yesterday, when I called them, they said I'll be receiving the product within Friday (18th April).

Today, while checking my order status, I found out that the status is still Order Verified and called them, Now they are saying me that they have not shipped the product till date. It seems they were misleading me about the product delivery timing from the beginning, probably because they don't have the product in their inventory but highlighting it as available in their site. It will be real inconvenient for me as I am leaving on Saturday morning.

Please help me guys to get the delivery as I am losing faith over this Naaptol.com and there might be a chance of cheating people.

Naaptol always had bad reviews, why did you order from it anyway ?..
A friend of mine had to go for consumer court because they refused to deliver the C6-00 he had ordered, claiming that they did not recieve payment..

Actually the phone wasn't available anywhere else and Naaptol was offering cheapest price too. In my case, they have received the payment and I have received confirmation SMS as well as Email to my account about the payment.

Cilus said:
Actually the phone wasn't available anywhere else and Naaptol was offering cheapest price too. In my case, they have received the payment and I have received confirmation SMS as well as Email to my account about the payment.

Can you cancel the order now? It's best to stay away from someone who gives products at 70% discount

It is not COD and I have already transfered the amount. I don't think they are gonna cancel the order so easy. However, in my product, they were giving 4% discount. Any suggestion guys...

Get help from Akosha. It will be better than wasting time here.

shreymittal said:
Get help from Akosha. It will be better than wasting time here.

I've this name multiple times in similar cases., so who is this guy?

harshilsharma63 said:
I've this name multiple times in similar cases., so who is this guy?

Google it.
They help every request and take the case to consumer court.

Akosha takes up the issue to the company against which you complain and resolve the issue for you.

Visit Akosha

Do search this forum, you will find some helpful posts on Akosha and how they work.

Thanks for the info. I will be waiting for another day and if they again fail to provide me any reason, will definitely lodge my complain.

Still I haven't receive the product. I have lodged a complain in Akosha.

It looks like Naaptol is showing the phone in their inventory in their web site but actually it isn't available with them. Any pointer to resolve it is appreciated.

^ Whether Naaptol is in Fb/twtr?
You can try your luck out there, by directly conversing with them..

Since they're public, they will act promptly so not to damage their reputation publicly.

Cilus said:
Still I haven't receive the product. I have lodged a complain in Akosha.

It looks like Naaptol is showing the phone in their inventory in their web site but actually it isn't available with them. Any pointer to resolve it is appreciated.

did you payed the fees??

Are you asking for the Akosa Fees?

Cilus said:
Are you asking for the Akosa Fees?

correct..!!

No I haven't as I am using their free service for now. Do I need the paid service for better response?

Cilus said:
No I haven't as I am using their free service for now. Do I need the paid service for better response?

Yup...
In free service Your complaint will be sent to the brand automatically without any manual follow-up from Akosha team.
But in paid service they put your complain on High priority and gives phone support, Escalation and letter etc. Best and VFM

@cilus my Friend.It's due to Akosha ,that I got back Rs.3,000/- amount as refund from the **** company Datawind,to whom I had prepaid the same amount for the Ubislate 7/Akash Tablet.

subbed....will be keeping my eye on this.

Any update?

A

Not only poor delivery, but the products/packaging are poor. Once I bought a product from naaptol with COD option, they delayed the delivery for 1 week. And after receiving the product , I was sure that it is some second hand. It had some scratches.

Never buy from naaptol.

@cilus, if possible cancel your order.

@cilus any update??

A

Demand for proper invoice, after contacting naaptol for more than 5 times they emailed me invoice but without invoice number date of purchase and no VAT/TIN numbers. and they do not answer queries over Onsite form or emails, you have to complain on there FB wall for faster response.

adityavish said:
Demand for proper invoice, after contacting naaptol for more than 5 times they emailed me invoice but without invoice number date of purchase and no VAT/TIN numbers. and they do not answer queries over Onsite form or emails, you have to complain on there FB wall for faster response.

probably because their cce's are busy facebooking in work

A

Godoftheforbiddenlight said:
probably because their cce's are busy facebooking in work

Yah guess so, Naaptol deleted my wall post about fake invoice, any one know there TIN/VAT numbers ?

adityavish said:
Yah guess so, Naaptol deleted my wall post about fake invoice, any one know there TIN/VAT numbers ?

Naaptol, like ebay and shopclues, is an online marketplace. So, the bill, should actually be provided by the seller.

As for the email and other mediums of lodging your complaints, I feel, it's a pretty safe option, as, you do have an evidence, that you tried contacting the customer care about such issues. This may help you legally.

@ Cilus: Mate, you've been going over this for about a month now. I'd rather suggest you to send them a detailed mail with your complaint and as many details as possible. Also, provide them a time frame, say 10 days, or so, within which, you expect a resolution of your query from them. If they acknowledge your mail and respond to your mail, well and good, wait for the time frame, to get your problem resolved. And if you don't get a reply, or, your query isn't resolved, after your time frame lapses, send them a letter (hardcopy) detailing all the issues, dates, etc, and also, the communication via email, and on phone, etc, and send it to their registered address through a Registered Post via India Post, and do mention a time frame of 30 days to respond to your complaints, and intimidate them about your intention to pursue this matter legally. That will be more than enough, to force them to look into your problem.

T

@Cilus they are not cheaters. I have ordered few things from them and got them in good condition BUT they are VERY SLOW in shipping.

A

Thank you, CyberKID.
i have opened complaint with Akosha (Free one), if it not helps me then i will go the way you shown, Thank you so much.

A

Hi Friends, I got the proper bill, but its from the authorised distributor not from naaptol, but i guess its better to have a bill from distributor insted naaptol.

adityavish said:
Hi Friends, I got the proper bill, but its from the authorised distributor not from naaptol, but i guess its better to have a bill from distributor insted naaptol.

That's OK. As I've posted earlier, the bill is to be provided by the seller.
A year back, I bought a Targus backpack from Naaptol. It was a pleasant shopping experience.

G

Try complaining on their FB,Twitter of naptool