Neck deep in S***..........Need urgent advice.

This is what happens to a 35k device-

Annihilated ? Can't see the pic.

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What you see is the famous Polycarbonate finish wearing off...and the layers are coming without any effort.You may also notice two fine cracks near lens,well thats just a surface crack and is a earlier stage of peeling off.
Samsung's behaviour is just crappy..They even have the audacity of saying that all galaxy's face this issue.

Please advise me what to do...Any contacts higher up in Samsung will be greatly helpful...Please thinkdigitians,I urgently need your help.

How old is your Phone ??

And its just not limited to battery cover.I may buy another back cover,but paint has also come out of the silver aluminium like finish around the galaxy s3....and never has my device fallen.

Rishi. said:
How old is your Phone ??

7 months old.

IMO this should get covered in warranty. also spam Samsung facebook and twitter page.

Bro,according to book,it should get covered under warranty,but the local Samsung Service are too arrogant to even accept it as a fault.
Over that they shrug saying that its common with Samsung and they can't do anything.
That's why I'm looking for your help,as I don't see this case going anywhere without dragging the top haunches of Samsung in!!

swiftshashi said:
Bro,according to book,it should get covered under warranty,but the local Samsung Service are too arrogant to even accept it as a fault.
Over that they shrug saying that its common with Samsung and they can't do anything.
That's why I'm looking for your help,as I don't see this case going anywhere without dragging the top haunches of Samsung in!!

ask them in written or capture them saying that, and post that in Samsung facebook page.

I have tried contacting them on their facebook page umpteen no of times,but they seem to only keep the praises.They remove all complaints without even seeing once :cry:

you can change backpanel...
similer thing was happened with my friend's nexus 4, its backpanel glass broke with very little pressure (LG charged him 2.6k :rofl:

)

No,its untouched from inside....Only surface has peeled off

you can post this in RMA watch thread and threaten samsung with bad publicity

K

Or threaten to send an email to their seniors i did it once and I showed them the email which I sent and I showed them the rely which said i was entitled to replacement

Try other service center & speak like u are the last person "bicchara" guy on this planet. They will help. :mrgreen:

I've tried both threatening and begging,but that was of no use...I've turned to Akosha for help...Lets see,what happens.

Update-Samsung shamelessly accepts the fault and tells that its a common issue with all Grands,S3's,S4's and other Galaxy's with same finish and mine is not a one off case.The solution provided is:-
1.Either keep buying that cover every 6 months,whenever the issue occurs,for 500 bucks.
2.Or give Samsung a legal notice regarding the matter...

Imagine,this is an advice provided by SamSung Customer Care..

BTW,have a look:-
White Samsung Galaxy S III having build quality issues too?

swiftshashi said:
Update-Samsung shamelessly accepts the fault and tells that its a common issue with all Grands,S3's,S4's and other Galaxy's with same finish and mine is not a one off case.The solution provided is:-
1.Either keep buying that cover every 6 months,whenever the issue occurs,for 500 bucks.
2.Or give Samsung a legal notice regarding the matter...
Imagine,this is an advice provided by SamSung Customer Care..

BTW,have a look:-
White Samsung Galaxy S III having build quality issues too?

lol , do it @OP. Do it.