Hi friends , after much waiting and saving my hard earned money i had finally purchased the SONY Xperia Z three months ago . The main reason for buying the phone was its Sexy looks , glass body which as mentioned by sony is DURABLE and water resistant . Before that i had the Samsung galaxy note 2 ( I had also published my review on other forum ) Samsung Galaxy Note 2 | TechEnclave - Indian Technology Forum
But the note 2 although a very good phone , i sold it since i didnt like the design . Then as a temporary replacement for a month i got the Micromax a110 . After buying the XZ i gave the a110 to my mom .
Now from the first day itself i was facing issues like low battery and heating . I know all androids do heat but this was different . Used to heat near the camera area . I could have ironed my shirt with it ! Used to heat up even during long calls with my GF ( 15-20 mins calls ) .
I considered this a minor issue and gave benifit of doubt for its slim size . Next major issue i faced when the phone went into boot loop without any particular reason , whatever i did couldnt help , tried various forums and googled and found this a common problem . When contacted sony service center in Vashi Navi mumbai , found that they werent trained to work on Xperia Z . Anyway as it was a sftware related issue i got it rectified but not after 15 days non stop shouting at the sony service adviser .
I was considering selling this crap but its sleek design and katrina held me back .
Now the important issue ,
few days back as usual put my phone in my jeans pocket and did my work , ie drive to office and when i removed the phone i realized that it refused to unlock . After close examining it found a small crack on the screen towards the upper right . Touch wasnt responding . My jeans wasnt even tight and neither did i bump into anything . Just as i was watching it the crack increased in size in front of my eyes like magic ! Now the screen isnt working .
Searched through net and found out that thousands of people are facing this issue . One in 10 Xpeira z's screen cracks ! The reason i buyed this crap in the first place was because Sony had mentioned in the ads that it was DURABLE . Now i have used many phones over the year and knocked them multiple times without any damage but this issue here is just insane .
My agony didnt end here , When i went to the service center i found that 4 more person were waiting there with their broken Xperia Z screens . One guy was literally begging with them to repair his broken screen but the customer service people said that since the phone cannot be opened they are not trained by sony to work on XZ .
I was told that the screen can be replaced for Rs17500 or i can get a new phone for Rs 20000 without any accessories ! Thats more then half the price of a new , i got mine for 34k .Even the service guys new of the issue but they were helpless too . Sony india is cheating its customers on its premium handset !
Tons of shouting , infinite number of emails written to everyone in sony is invain . Got few email replies back but it was as usual that physical damage cannot be covered in warranty and crap .
My house is under renovation right now and also my beloved car ( Verna fluidic ) met with a minor accident last month hence money is a little tight right now . I cant go on spending 20k on crap phone and live with a fear of breaking it again !
Currently i am using the old Micromax a110 again and it is working fine , just faced one issue when the power button refused to work which was rectified in 3 days without any charge , later learned that my mom had actually dropped the a110 on a concrete pavement and hence the power button stopped !
We pay so much cost to get a premium brand and this is what we get !
Next time when i go to the service center i am going to smash the phones screen completely with a hammer and then ask for a 20k replacement .
View attachment 12060
But the note 2 although a very good phone , i sold it since i didnt like the design . Then as a temporary replacement for a month i got the Micromax a110 . After buying the XZ i gave the a110 to my mom .
Now from the first day itself i was facing issues like low battery and heating . I know all androids do heat but this was different . Used to heat near the camera area . I could have ironed my shirt with it ! Used to heat up even during long calls with my GF ( 15-20 mins calls ) .
I considered this a minor issue and gave benifit of doubt for its slim size . Next major issue i faced when the phone went into boot loop without any particular reason , whatever i did couldnt help , tried various forums and googled and found this a common problem . When contacted sony service center in Vashi Navi mumbai , found that they werent trained to work on Xperia Z . Anyway as it was a sftware related issue i got it rectified but not after 15 days non stop shouting at the sony service adviser .
I was considering selling this crap but its sleek design and katrina held me back .
Now the important issue ,
few days back as usual put my phone in my jeans pocket and did my work , ie drive to office and when i removed the phone i realized that it refused to unlock . After close examining it found a small crack on the screen towards the upper right . Touch wasnt responding . My jeans wasnt even tight and neither did i bump into anything . Just as i was watching it the crack increased in size in front of my eyes like magic ! Now the screen isnt working .
Searched through net and found out that thousands of people are facing this issue . One in 10 Xpeira z's screen cracks ! The reason i buyed this crap in the first place was because Sony had mentioned in the ads that it was DURABLE . Now i have used many phones over the year and knocked them multiple times without any damage but this issue here is just insane .
My agony didnt end here , When i went to the service center i found that 4 more person were waiting there with their broken Xperia Z screens . One guy was literally begging with them to repair his broken screen but the customer service people said that since the phone cannot be opened they are not trained by sony to work on XZ .
I was told that the screen can be replaced for Rs17500 or i can get a new phone for Rs 20000 without any accessories ! Thats more then half the price of a new , i got mine for 34k .Even the service guys new of the issue but they were helpless too . Sony india is cheating its customers on its premium handset !
Tons of shouting , infinite number of emails written to everyone in sony is invain . Got few email replies back but it was as usual that physical damage cannot be covered in warranty and crap .
My house is under renovation right now and also my beloved car ( Verna fluidic ) met with a minor accident last month hence money is a little tight right now . I cant go on spending 20k on crap phone and live with a fear of breaking it again !
Currently i am using the old Micromax a110 again and it is working fine , just faced one issue when the power button refused to work which was rectified in 3 days without any charge , later learned that my mom had actually dropped the a110 on a concrete pavement and hence the power button stopped !
We pay so much cost to get a premium brand and this is what we get !
Next time when i go to the service center i am going to smash the phones screen completely with a hammer and then ask for a 20k replacement .
View attachment 12060
). They asked 5000/- 
for repair. Now phone is RIP in my Cupboard.