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New laptop dvd drive dead!!!

4 posts · originally from https://geek.digit.in/community/threads/new-laptop-dvd-drive-dead.87287/

Flashbang
Flashbang Original post #1
May 7, 2008 at 5:15 PM
A friend of mine bought a dell inspiron 1525.Just after a day,the dvd drive failed!I tried to help him but the drive is totally invisble.I does not appear in the bios or vista's my computer.I tried to open and again place it in the case but no avail.Please help me,please:( .
gopz
gopz #2
May 7, 2008 at 5:32 PM
And why are you helping him open it up (if thats what you mean)? Call Dell and ask for a "system exchange" - since it failed within a day, you can ask for a totally new system.

You can keep this with you till the new laptop reaches you, and then put this laptop into the same packaging and send it back to Dell.

If they fail to do this, you have an option to return the laptop for a 100% refund (until the first 21 days)
Cool Buddy
Cool Buddy #3
May 7, 2008 at 6:23 PM
you should not have opened a new laptop, that might void warranty. since the system is branded and new, avail of the warranty. dell has a good reputation of after sales service.
Flashbang
Flashbang #4
May 29, 2008 at 8:05 PM
Cool Buddy said:
you should not have opened a new laptop, that might void warranty. since the system is branded and new, avail of the warranty. dell has a good reputation of after sales service.
Click to expand...
No problem with warranty.Even the guy on the phone asked us to pull it out for the number.