Ordered Xbox series X controller, received Xbox one controller.

I ordered this from amazon.in on 22end. I received the product on 28th, but the controller was covered in dust and lacked the included double A batteries. I smelled something wrong, so I requested for a replacement.

Come replacement on 2end and the delivery boy checked my part of replacement from EVERY angle, and even called and sent photos of it to someone to make sure I was sending the correct product back. BUT, when I got the box, I noticed the controller in my replacement was xbox one controller instead, he said it ain't his reponsiblity and I should ask for a refund instead.

I filed for the refund, and I should probably receive it on on 7th. Thus it was an absolute nightmare, and at the end of the struggle I still don't have an controller. The product was amazon fufilled and from cloudtail, so I can but blame it all on amazon. I thought it was a fringe case, but seeing some posts on this thread it seems like COVID has shook amazon instead in a really bad way. I remember last year it took 2 days to receive such a product in fantastic condition.

On a tangent - But what really concerns me that, the alternatives are almost non-existent. Tell me a better place to buy the controller, there ain't such a place. Our government has ousted walmart, and flipkart, snapdeal and other e-commerce sites don't hold a stick to the behemoth that amazon is. For instance that same series X controller with usb C cable isn't even available on flipkart.

Same to you amazon, same to you. EXCEPT we can't even reject.

Oh I forgot to add some Pictures. Don't someone feel no sympathy yet?

^We all are with you in this tough times.

I can understand the frustration. Order again from amazon but this time record a unboxing video since lots of fraud cases are coming nowadays even though seller is Cloudtail or Appario. But stick to amazon because only they have proper refund scheme which works.

TheSloth said:
^We all are with you in this tough times.

Really appreciate it man.

TheSloth said:
I can understand the frustration. Order again from amazon but this time record a unboxing video since lots of fraud cases are coming nowadays even though seller is Cloudtail or Appario. But stick to amazon because only they have proper refund scheme which works.

Thanks! Would make sure to make a video, on hindsight it seems downright moronic that I did not do that in the first place! You are certainly right about the refund scheme too, amazon is really pimped up in that department. I would certainly now place the next order from amazon instead of alternatives like Gametheshop.

Amazon's seller had heard "scamo mode" and are being scammy...

Æsoteric Positron said:
Oh I forgot to add some Pictures. Don't someone feel no sympathy yet?

My almost 1 year old controller looks better than this.

Return it and file for chargeback.

So, yesterday the delivery boy came, and he asked his manager whether he should take the controller back, saying the controller looks old. The man there called someone higher up who refused to accept call for 10 minutes, making me late to somewhere I had to go, and then said no. When I asked to have a talk with his manager he blatantly refused.

This happened even though I opened the previous controller right infront of the delivery boy previously, and called amazon right at the exact time I got the obvious scam. Angry and frankly helpless I called amazon service, which firstly were not that concerned but when I informed them about the consumer forum, the service girl called her manager.

The "manager" said that the next time the delivery boy comes he would take the controller without asking anything, and I can but hope that. Though previously too I was assured by amazon that my return would be accepted without hassle.

The return is scheduled on 7th(how many more days it would take for this issue I wonder) and I would update you when the situation advances. Tired of this BS.

RumbaMon19 said:
Amazon's seller had heard "scamo mode" and are being scammy...

Sry didn't got the reference :blush:

SaiyanGoku said:
My almost 1 year old controller looks better than this.
Return it and file for chargeback.

Yeah, even the buttons are jammed! What I got is e-waste. Such a blatent scam is hard to sight

Sorry that happened to you.

Did you leave a review stating that you received a wrong product?

Recently I received a echo product with broken box. When I gave 1 star rating, customer care people called me and gave a replacement.

Æsoteric Positron said:
Sry didn't got the reference

Scamo as in sicko mode.

khalil1210 said:
Recently I received a echo product with broken box. When I gave 1 star rating, customer care people called me and gave a replacement.

Actually, that is amazon's own product, and they cant afford negative marking in India where people do read reviews and belive in VFM

khalil1210 said:
Sorry that happened to you.

Really appreciate it man.

khalil1210 said:
Did you leave a review stating that you received a wrong product?

Recently I received a echo product with broken box. When I gave 1 star rating, customer care people called me and gave a replacement.

Yeah, I did leave a 1star rating, though it didn't helped at all. What @RumbaMon19 says seems the obvious reason. Amazon's policy of helping the customer out when its their own product and not giving a crap when its not, comes out to be shady and repulsive imo.

RumbaMon19 said:
Actually, that is amazon's own product, and they cant afford negative marking in India where people do read reviews and belive in VFM

Yeah but they do care about Fulfilled by Amazon branding also.

Attaching two screenshots of cloudtail seller feedback where a lower rating was striked out by amazon. May be they provided a refund or replacement and striked out the ratings.

khalil1210 said:
Yeah but they do care about Fulfilled by Amazon branding also.

Attaching two screenshots of cloudtail seller feedback where a lower rating was striked out by amazon. May be they provided a refund or replacement and striked out the ratings.

My product is also fulfilled by amazon, though the review is not yet posted, so there is the possiblity that no amazon employee saw the review yet.

Well that sucks, amazon has gone down in quality..

Update: So, its 8th today (the date for return was 7th) and no delivery body came to take the controller back, called amazon again, they now say they changed the date to 9th now. Sigh.......

Well sometime back, I ordered an NX800 cabinet and it came completely shattered. It was the first time I saw amazon's delivery being so crap. Fortunately I got the refund for it easily. Hope you do as well..

Nerevarine said:
Well sometime back, I ordered an NX800 cabinet and it came completely shattered. It was the first time I saw amazon's delivery being so crap. Fortunately I got the refund for it easily. Hope you do as well..

I have literally seen Amazon delivery guy dropping a packed box from the vehicle to the road. He was kicking it out from the vehicle until it dropped out. Then the delivery guy hopped out of the vehicle and kicked few more times to keep the package at the side of the road. Locked his vehicle, picked the package and proceeded to my building to deliver. It was the monitor I ordered :lol:

Good thing the manufacturers do quite robust packaging for monitor so nothing happened to the it
No wonder your cabinet came shattered.

TheSloth said:
I have literally seen Amazon delivery guy dropping a packed box from the vehicle to the road. He was kicking it out from the vehicle until it dropped out. Then the delivery guy hopped out of the vehicle and kicked few more times to keep the package at the side of the road. Locked his vehicle, picked the package and proceeded to my building to deliver. It was the monitor I ordered Good thing the manufacturers do quite robust packaging for monitor so nothing happened to the it
No wonder your cabinet came shattered.

Phew. How did you rate the delivery experience btw? :lol:

TheSloth said:
I have literally seen Amazon delivery guy dropping a packed box from the vehicle to the road. He was kicking it out from the vehicle until it dropped out. Then the delivery guy hopped out of the vehicle and kicked few more times to keep the package at the side of the road. Locked his vehicle, picked the package and proceeded to my building to deliver. It was the monitor I ordered Good thing the manufacturers do quite robust packaging for monitor so nothing happened to the it
No wonder your cabinet came shattered.

I grew paranoia for tempered glass cabinets after that.. I got plastic panel cabinet soon after deepcool dukase

Now you won't believe this, they are saying I cancelled the refund, like WTF. Delivery company saying they recieved no mail from amazon about the refund; after taking the package.

Now new refund date would be on 12th now.

Oh, forgot to mention, the customer service also say they will issue an "advance refund" on 13th, if the delivery boy doesn't take the package or come this time, but I am sincerely doubting everything amazon says now.

Æsoteric Positron said:
Oh, forgot to mention, the customer service also say they will issue an "advance refund" on 13th, if the delivery boy doesn't take the package or come this time, but I am sincerely doubting everything amazon says now.

Possible for you to record the calls you do to customer service?

TheSloth said:
Possible for you to record the calls you do to customer service?

Yes, absolutely. Though I just checked my device doesn't come with an inbuilt call recorder, I would download an call recorder app instead(suggestions please :))

. Amazon probably has each and every recording of any of the calls I made though :lol:

Æsoteric Positron said:
Now you won't believe this, they are saying I cancelled the refund, like WTF. Delivery company saying they recieved no mail from amazon about the refund; after taking the package.

Now new refund date would be on 12th now.

But did you cancelled the refund?

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pkkumarcool said:
But did you cancelled the refund?

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Ofc not, even amazon didn't say I cancelled the refund (on the orders page), only customer service did.

Relax, you will get the refund.

Nerevarine said:
Relax, you will get the refund.

We can but hope :lol:

. Though, yeah I am sure I should get the refund, cause even though amazon fails to do that, consumer forum eventually will. It would just take lots of time, calls and work on my part.

Æsoteric Positron said:
I would download an call recorder app instead(suggestions please

Since nobody gave any suggestions I guess nobody knows, here is the list I found : 9 Best Call Recorder Apps For Android (2021) You Should Use

^ why not use inbuilt call recorder?

RumbaMon19 said:
^ why not use inbuilt call recorder?

I don't have one! That's the problem.

Æsoteric Positron said:
Though I just checked my device doesn't come with an inbuilt call recorder,

No recorder app works on my phone; at last used a magisk call recorder module for it..............

Æsoteric Positron said:
I don't have one! That's the problem.

No recorder app works on my phone; at last used a magisk call recorder module for it..............

Which android version? Is it below 9?

RumbaMon19 said:
Which android version? Is it below 9?

Custom ROM. android 9

AT LAST!!!

12.13.27-Your Orders — Mozilla Firefox.png

You don't know the dopamine hit when the delivery boy finally took the package :lol:

some real bad shit is going on with amazon ie cloudtail ie infosys lately ... never seen amazon doing shits like these. Once got a graphic card with broken fan ( physical damage ) and the replacement went to well. Retuned a pair of cricket gloves last year which also went well. The shock I got when read about amazon delivery guy kicking and playing football with a monitor box. Such hate for the job they are doing !!!! On the other hand know a delivery guy who ordered original reebok sneakers from amazon and then initiated return and replace them with first copy. Friend of mine got a trouser instead of 2KG bournvita .. He went to his native place and as I know nearly 4 out of 5 delivery guys the product return went smoothly. height of stupidity going on with amazon lately. One more interesting thing sometime on last year I orderd 6 packs of masla jamun juice of which one came leaked and even though I reputedly told CC about one pack pack only he initiated refund for all 6 packs. It was a pantry order. He said he is not able to initiate refund for only one. For a damaged jar of mustard oil which amazon did not deliver stating damaged in transit and for the refund I had to for wait more than a month contacting CC multiple times. The returned the product on their own but made me wait over a month this year.

So amazon delivery / return / refund system is messed up right now.

You should remove your name and address. This is a public forum and it can be misused.

Nerevarine said:
You should remove your name and address. This is a public forum and it can be misused.

Thanks mate; totally forgot.

TheSloth said:
I can understand the frustration. Order again from amazon but this time record a unboxing video since lots of fraud cases are coming nowadays even though seller is Cloudtail or Appario. But stick to amazon because only they have proper refund scheme which works.

So, then here we go again:

Though if ppl here tell me I am a fool to buy it; as it comes back on stock(with only 1 left) on the same day I received my refund; I would def. cancel it.

can you post the product link?

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pkkumarcool said:
can you post the product link?

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Ofc Xbox Wireless Controller + USB-C® Cable: Amazon.in: Video Games

Æsoteric Positron said:
Ofc Xbox Wireless Controller + USB-C® Cable: Amazon.in: Video Games

I also ordered Xbox Series X blue controller and few years back Xbox One controller. I have never received or heard of cable as part of the packaged contents. These are wireless controllers and come with 2xAA batteries in the box.\

Check this out :

*www.amazon.in/Xbox-Wireless-Contro...eywords=xbox+controller&qid=1618418449&sr=8-2

how much you paid for yours?

TheSloth said:
I also ordered Xbox Series X blue controller and few years back Xbox One controller. I have never received or heard of cable as part of the packaged contents. These are wireless controllers and come with 2xAA batteries in the box.\

Check this out :

*www.amazon.in/Xbox-Wireless-Contro...eywords=xbox+controller&qid=1618418449&sr=8-2

how much you paid for yours?

*www.amazon.com/Microsoft-4N6-00001-Controller-Cable-Windows/dp/B01LPNKGGI/

Few combos have cables.

TheSloth said:
I also ordered Xbox Series X blue controller and few years back Xbox One controller. I have never received or heard of cable as part of the packaged contents. These are wireless controllers and come with 2xAA batteries in the box.\

Hmm, thanks for the potential red flag alert. This seems to be a official microsoft offering though Xbox Wireless Controller + USB-C® Cable | Xbox

TheSloth said:
how much you paid for yours?

5,290.00

Without cable they are selling for INR5390. Weird.

Btw why are you buying series x controller instead of xbox one? Is there a difference b/w both?
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pkkumarcool said:
Btw why are you buying series x controller instead of xbox one? Is there a difference b/w both?
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series x is new gen with better d-pad. and i dont know what is the use of share button on controller. rest all seems same to me.

pkkumarcool said:
Btw why are you buying series x controller instead of xbox one? Is there a difference b/w both?

Bluetooth low energy; Better D pad; USB C; Better Grips; and overall refreshed design.
The thing is I had been using redgear controller for a long time now(bought it solely to play Dark souls) and thought, "if I have to upgrade I better upgrade to the latest model". I infact delayed my controller purchase and waited for this controller to launch ( and become available on India).

TheSloth said:
i dont know what is the use of share button on controller

Yup, seems pretty useless on PC lol. I don't care about it that much tbh.

I don't think you will be much using the controller wirelessly using bt because it uses so much battery Battery will get exhaust in 1-2 days on heavy gaming Thats what happens with my xbox one controller that's why I use wired.

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Get eneloops 4 pieces and a slow charger. You will be good to go forever.
Yes that is another 1400 rupee investment. Otherwise go wired

Some OT query Even ps4 dualshock controller works with pc How much do you guys recommend it? It also has chargeable battery

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pkkumarcool said:
Some OT query Even ps4 dualshock controller works with pc How much do you guys recommend it? It also has chargeable battery

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yes they are good but not compatible with all kinds of games. If the game is on steam, then most likely it is.
Otherwise you would need to emulate it via xinput.
Also, replaceable batteries might be a good thing as you can discard old non performing batteries easily.

pkkumarcool said:
I don't think you will be much using the controller wirelessly using bt because it uses so much battery Battery will get exhaust in 1-2 days on heavy gaming Thats what happens with my xbox one controller that's why I use wired.

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Yeah, that's why I am so hung on USB-C version instead. They last only 1 month with Duracell battery (I heard).

Nerevarine said:
Get eneloops 4 pieces and a slow charger. You will be good to go forever.
Yes that is another 1400 rupee investment. Otherwise go wired

Yeah would see into it later, I am not even sure I would get the correct controller in the first place :lol:

pkkumarcool said:
Some OT query Even ps4 dualshock controller works with pc How much do you guys recommend it? It also has chargeable battery

As @Nerevarine said replaceable batteries might not be a good thing as they are reported to last only 1-2 yr. After that just buy a new controller, or, well just buy a new controller. I personally think that; its a great controller, but for Playstation. I don't think its advanced features like better haptic feedback and adaptive triggers would be used in titles available on PC to a reasonable extent.

Nerevarine said:
Get eneloops 4 pieces and a slow charger. You will be good to go forever.
Yes that is another 1400 rupee investment. Otherwise go wired

yeah dude i remember you bought rechargable batteries. how are those working for you?
i have been thinking to buy it actually along with wireless receiver for xbox controllers. i have 2 controllers and keeping 6feel cables like snake coil is against my dream of having a clean setup.

They are good, much better in total capacity than eveready use and throws. You can get away with two but I have other things I need batteries in, so I get to use all of them. Just use the two batteries and charge them at night when u go to sleep.

The eneloop pros are available for around same price now. You can go with them (500 mah more per battery)

Now, Total investment on a controller (5299 + 1000(4x eneloops) + 690 (charger)) makes my stomach belch

But luckily I snagged my Xbox one controller at 2980 Rupees back when prices were sane.

*www.aliexpress.com/item/1005001511...earchweb0_0,searchweb201602_,searchweb201603_

You can also go with somethign like this, mind you this is not an official product.. So be careful if it makes your controller go kaput. But this will essentially make your xbox controller similar to a ps4 controller, play wirelessly and charge the controller whenever you connect it to usb c

Finally received it. Though this time was no different from the first time I received the product. The whole controller was covered in dust, and I didn't even get the batteries! Though to be fair this was 100rs cheaper and the batteries are of 100 rs. Even the box was the one I received with xbox one controller, I know this as I can recognize the scratch marks in the box that we made by mistake by a delivery boy and the many layers of tape on the seal of the box. First high quality tape was from the series X controller then a cheap homemade one from the Xbox one controller then again a long tape from this controller I received.

One thing I am concerned about is that the controller is showing as this

instead of the Xbox wireless Controller ( which I received the first time), but everything else matches up.

And so much for the share button, it doesn't even work on PCs!

https://www.reddit.com/r/xbox/comments/jrzgzf

^weird, about the name. I will check once in my system how does it show up when I connect via Bluetooth and post here.

You might as well just buy it from chroma or reliance digital.. Why bother with amazon if you are getting bad controller so many times. I would have quit by now

TheSloth said:
^weird, about the name. I will check once in my system how does it show up when I connect via Bluetooth and post here.

Thanks

Nerevarine said:
You might as well just buy it from chroma or reliance digital.. Why bother with amazon if you are getting bad controller so many times. I would have quit by now

I too would have; but @TheSloth advised me against it, and maybe for a good reason, the return policies are good here.

Æsoteric Positron said:
Even the box was the one I received with xbox one controller, I know this as I can recognize the scratch marks in the box that we made by mistake by a delivery boy and the many layers of tape on the seal of the box. First high quality tape was from the series X controller then a cheap homemade one from the Xbox one controller then again a long tape from this controller I received.

It would have been better if I posted some pics :lol:

Æsoteric Positron said:
Thanks

I too would have; but @TheSloth advised me against it, and maybe for a good reason, the return policies are good here.

It would have been better if I posted some pics

View attachment 20173

Damn that's seriously an open pack item.I hope it's not refurbished or anything.So many such cases coming from even official sellers on Amazon.

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TheSloth said:
^weird, about the name. I will check once in my system how does it show up when I connect via Bluetooth and post here.

Do you also have series x controller?

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Nerevarine said:
You might as well just buy it from chroma or reliance digital.. Why bother with amazon if you are getting bad controller so many times. I would have quit by now

I also kinda agree to it

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pkkumarcool said:
Do you also have series x controller?

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Yes.

pkkumarcool said:
I also kinda agree to it

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If Croma and Reliance Digital store are ready to accept the returns even after 1 week of usage in case the controller developed some problem then its better to buy from there. Otherwise Amazon is the safest place to buy electronics with Amazon Fulfilled sellers because they will refund money if something goes wrong.
Here is my personal experience Negative Experience - gamestheshop dot com : Do not buy console or console accessories from them

Æsoteric Positron said:
Finally received it. Though this time was no different from the first time I received the product. The whole controller was covered in dust, and I didn't even get the batteries! Though to be fair this was 100rs cheaper and the batteries are of 100 rs. Even the box was the one I received with xbox one controller, I know this as I can recognize the scratch marks in the box that we made by mistake by a delivery boy and the many layers of tape on the seal of the box. First high quality tape was from the series X controller then a cheap homemade one from the Xbox one controller then again a long tape from this controller I received.

One thing I am concerned about is that the controller is showing as this
View attachment 20168
instead of the Xbox wireless Controller ( which I received the first time), but everything else matches up.

And so much for the share button, it doesn't even work on PCs!
https://www.reddit.com/r/xbox/comments/jrzgzf

The controller name for me also is appearing like that. hehe my bad.