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Pathetic policy of vodafone

5 posts · originally from https://geek.digit.in/community/threads/pathetic-policy-of-vodafone.202188/

B
billubakra Original post #1
Jan 2, 2018 at 6:32 AM
Hi,

I had to send an urgent text message from a vodafone number at about 4am. It kept on bouncing back. The delivery center number etc everything was fine. I called the customer support, they said that the facility is barred as I haven't sent any sms for 30 days. The same problem happened 2 years back also. Back then jio wasn't there so I could do nothing. Now I will save money for a 4g phone and switch to jio. Can these operators bar message facility like this? I had to waste 2 hours to get this sorted out as the customer support was a mess too. Kept on holding my call as calling them is chargeable. Really pathetic experience. On my other jio number idk how vodafone got that number I keep on receiving marketing calls+SMS sometimes 20+ a day to port to vodafone. BC ghanta sabse tez network.

Thanks
SaiyanGoku
Jan 2, 2018 at 11:38 AM
I had to waste 2 hours to get this sorted out as the customer support was a mess too. Kept on holding my call as calling them is chargeable.
Did you try reaching them via 198? That is toll free complaint number for all operators IIRC.
Zangetsu
Jan 2, 2018 at 11:59 AM
Every telecom operator was looting Indian customers before JIO came.
B
Jan 2, 2018 at 3:42 PM
Lodged a complaint here
:: Grievance Registration Form ::
vodafone replied that it was technical glitch and the customer has been satisfied hence complaint closed. Customer is really a king in India.