Paytm wallet · DIGIT-ARC

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Hi,

So as per the regulations laid down by the RBI kyc is mandatory if you want to load cash into your ewallets like paytm, amazon pay etc. But for shopping cashbacks it is not mandatory like Rs. 10 cashback on purchase of goods worth Rs. 100. Amazon pay is giving cashbacks like this in a person' account but asking for kyc when we tell the delivery agents to load money. Very well. But paytm on the other hand is not giving cashbacks on items purchased, bills paid they ask for kyc to be completed first. Now here's the catch if someone does indeed get their kyc done with them then in 99.99% of the cases they will open your paytm bank savings account ofcourse without your consent. You won't be knowing about it. If you send the customer support a mail that a bank account was opened without your consent they won't do shit. By law it is mandatory to show all bank accounts like these in the itr. Is there any watchdog/department for this? Banking ombudsman is for grievances of the bank both private and public. I am looking for these payment bank grievance centre/department?

Thanks

W

Do you have proof for this "opening of accounts without consent"? I seriously doubt any company doing same mistake as Airtel for which their payments bank CEO had to resign(opening payments bank account while doing aadhaar ekyc for sim card verification) & Airtel had to pay a Rs.2.5Cr fine.

Know All About Paytm KYC – Paytm Blog

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whitestar_999 said:
Do you have proof for this "opening of accounts without consent"? I seriously doubt any company doing same mistake as Airtel for which their payments bank CEO had to resign(opening payments bank account while doing aadhaar ekyc for sim card verification) & Airtel had to pay a Rs.2.5Cr fine.

Know All About Paytm KYC – Paytm Blog
View attachment 17413

Happened in my area. Actually some paytm guys set up a camp, Rs. 50 recharge for every kyc done. What they were doing in the process were opening bank accounts. In this case they did not change the lpg subsidy account, which SHITtel did. People in my area came to know about it after like a week or so and they couldn't auto close the accounts as the timeframe is 48 hours.
Anything for the wallet thing that I have mentioned?

Paytm and Airtel Banks comes under something called Payments Bank. I think you can mail RBI since they are the ones who issue licences.

They also need your income details or PAN. Why would anyone need that for doing kYC?
*i.imgur.com/cIVJb4Z.png

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Stormbringer said:
Paytm and Airtel Banks comes under something called Payments Bank. I think you can mail RBI since they are the ones who issue licences.

Mailing RBI won't solve the purpose, that is why there is a Banking Ombudsman. Need to find the same for Payments Bank.

Flash said:
They also need your income details or PAN. Why would anyone need that for doing kYC?
*i.imgur.com/cIVJb4Z.png

Income details/professional details are needed by all banks. Giving PAN is completely your choice, otherwise you can submit Form 60.

Which Flash theme are you using?

W

All aadhaar related issues,no matter the institution(bank,insurance company,mutual fund etc),comes under the purview of UIDAI.Complain by phone,email or through UIDAI portal if you are sure Paytm opened account using aadhaar kyc without taking consent first.
Grievances Redressal - Unique Identification Authority of India | Government of India

billubakra said:
Income details/professional details are needed by all banks. Giving PAN is completely your choice, otherwise you can submit Form 60.
Which Flash theme are you using?

PayTM says they won't start the bank account, as part of KYC. In that case, why would they require Income or PAN details?
That Flash logo is a custom logo in "Resurrection Remix" ROM, which am using on RN3.

W

Form 60 is applicable only if a person doesn't have PAN & don't want to apply for one because of zero taxable income(aka student,farmer etc).Paytm is not a bank(aka separate from paytm payments bank) so you have all right to refuse to give your pan but if any bank/financial institution ask for pan as per rbi guidelines then you can't refuse to give pan.Submitting form 60 while still having pan is an offence.

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@whitestar_999 @Stormbringer @Flash
Is there a way to delete paytm account both wallet and the saving bank one?

W

No idea about wallet but any bank account in India can be closed by giving an application.

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whitestar_999 said:
No idea about wallet but any bank account in India can be closed by giving an application.

Not in case of payments bank account. Unfortunately there is no nodal or concerned department of paytm whom we can ask the same.

W

All banks in India come under RBI & as per RBI rules any account can be closed by giving application(unless there are some dues pending).
Paytm Payments Bank

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whitestar_999 said:
All banks in India come under RBI & as per RBI rules any account can be closed by giving application(unless there are some dues pending).
Paytm Payments Bank
View attachment 17414

Thanks. What to do to close the wallet? Can we delete the paytm account?

W

Wording in paytm faq suggests that closing paytm account comes with both options: Only paytm bank or paytm wallet & paytm bank,try it.

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whitestar_999 said:
Wording in paytm faq suggests that closing paytm account comes with both optionsnly paytm bank or paytm wallet & paytm bank,try it.

Will keep you posted. No hopes from their customer support though.

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@whitestar_999
Sent paytm mail to close a paytm wallet and delink a number but they are replying nonsense that complete your kyc, it is already complete, and get benefits blah blah.

billubakra said:
@whitestar_999
Sent paytm mail to close a paytm wallet and delink a number but they are replying nonsense that complete your kyc, it is already complete, and get benefits blah blah.

Seems you've to put up with their babbbles till the account is deleted.

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Flash said:
Seems you've to put up with their babbbles till the account is deleted.

Their customer support sucks brother. Moreover for wallet they don't come under the purview of banking ombudsman.

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Your Aadhaar number XXXX XXXX xxxx was used successfully to carry out Authentication using "OTP " on 28/04/2018 at 14:42:50 Hrs at a device deployed by "Paytm Payments Bank Limited" .

Check the last line PPBL, even if you give your aadhar card for the wallet the data goes to their bank and the account is opened.

W

It should not happen,at least not with a single otp.There should be 2 otp,one for wallet & one for payment bank.Can you see another msg for wallet kyc with different time & otp?

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whitestar_999 said:
It should not happen,at least not with a single otp.There should be 2 otp,one for wallet & one for payment bank.Can you see another msg for wallet kyc with different time & otp?

Nope 1 otp is enough for both. Paytm's customer support is not replying.

W

Use the UIDAI complaint page I posted earlier & make a complaint to UIDAI along with details & screenshots.

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UIDAI says that it doesn't come under their umbrella and that we need to contact paytm.
Check point numbers 15, 20 & 21
More About Paytm KYC – Paytm Blog
In reality the situation is otherwise, one is not allowed to spend the money in the wallet on say paying bills/recharges etc without kyc.

W

Did UIDAI said that "opening of bank account using aadhaar kyc without consent" does not come under their purview or is it something else?One need to do kyc to add money to paytm wallet too so at least ppl can't even accidentally add money.Wait for 1 june & then use virtual aadhaar to do kyc then dispose it by generating another virtual aadhaar.

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whitestar_999 said:
Did UIDAI said that "opening of bank account using aadhaar kyc without consent" does not come under their purview or is it something else?One need to do kyc to add money to paytm wallet too so at least ppl can't even accidentally add money.Wait for 1 june & then use virtual aadhaar to do kyc then dispose it by generating another virtual aadhaar.

Yes, exactly that doesn't come under their purview.
I am talking about the money which is already there. A friend has around 7k in wallet but he can only spend it on paytmmall, which should be renamed to fakemall btw, and not to pay bills which contradicts their own points.

W

Can you PM me the screenshots of mail conversation with UIDAI?On paytmmall buy some pc component from "brand authorized seller",they usually have some 500-600 discount on portable hdd/ram/22-24" monitors etc.

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whitestar_999 said:
Can you PM me the screenshots of mail conversation with UIDAI?On paytmmall buy some pc component from "brand authorized seller",they usually have some 500-600 discount on portable hdd/ram/22-24" monitors etc.

Sure. Let me get the screenshots from his phone. We can spend the money on paytm mall which should be renamed as fakemall btw, but we cannot use that money to pay bills/recharges etc. i.e. on simple paytm website.

billubakra said:
Sure. Let me get the screenshots from his phone. We can spend the money on paytm mall which should be renamed as fakemall btw, but we cannot use that money to pay bills/recharges etc. i.e. on simple paytm website.

Aren't the money in paytm & paytmmal same? Can't you transfer it to a bank account?

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Flash said:
Aren't the money in paytm & paytmmal same? Can't you transfer it to a bank account?

Supposed to be same and they cannot stop someone from using it on paytm but they are doing that. For bank transfer kyc is mandatory as per RBI.