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PC hard resets on running graphic intensive software and games.

11 posts · originally from https://geek.digit.in/community/threads/pc-hard-resets-on-running-graphic-intensive-software-and-games.188774/

Desmond
Desmond Original post #1
Nov 30, 2014 at 4:44 PM
My PC started having this problem recently. Whenever run any game or benchmark tool, my PC hard resets, i.e. completely poweroffs and then restarts after about 2 seconds. No BSOD and nothing in the event log. The only error in the event log corresponding this the reset is a Kernel Power event which means that the system lost power unexpectedly.

The reset occurs only when 3D portions of the game run, for example, when I run Skyrim, it will start and will load, however once loading completes and the moment the 3D visuals appear, the PC resets. However, if I run older games like Unreal Tournament 99, there is no problems and I can play indefinitely. I also tested Uningine Heaven benchmark, the loading screen appears and the visuals last for about 1 second before resetting, even in windowed mode. Tried FurMark and same result.

I thought that the GPU might be to blame and checked the temperatures on the GTX 970 and I found that it was around 35-40, not enough to cause overheating. Similarly, my CPU temperatures never exceed 40-50 on 100% load (tested with SuperPI). Therefore, overheating is not a problem. I replaced the GTX 970 with my old ATi Radeon HD 4850. This time, FurMark benchmark ran its full course. However, when I ran TF2, the PC reset.

I am guessing that the PSU or the Motherboard are the culprits, I am not sure which. My PSU (Corsair TX-650M) is about 1 year and 10 months old and I don't think it should lose efficiency so soon and I don't know how to test the motherboard to see if it's causing the problem. My whole system (except the PSU) is pretty new since I purchased it last month only.

Any advise?

PS: Full config in signature. OS is Windows 8.1 Pro.

PPS: No problems when using onboard graphics.
W
Nov 30, 2014 at 10:07 PM
Seems like psu issue & going by the recent trend i wouldn't take corsair's psu reliability for granted.
Desmond
Desmond #3
Dec 1, 2014 at 12:03 AM
But how do I test it to see how it is working under load?

I mean, what if I replace the PSU and then it turns out that the problem actually lied with the Motherboard.

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PS: I just learned that the Corsair TX-650M has 5 years warranty. So, how do I get this one replaced or repaired?
W
Dec 1, 2014 at 12:38 AM
either get another psu from some friend or take your system to some shop for checking.in most cases like these psu is the reason & corsair RMA is also very good in India.
Desmond
Desmond #5
Dec 1, 2014 at 3:19 AM
I have never RMA'd anything so far. What is the procedure?
quicky008
Dec 1, 2014 at 4:10 AM
Their email address probably is indiaservice@corsair.com-write to them and let them know what your problem is,hopefully they'll tell you what needs to be done.
Desmond
Desmond #7
Dec 2, 2014 at 4:21 PM
Their email address probably is indiaservice@corsair.com-write to them and let them know what your problem is,hopefully they'll tell you what needs to be done.

Are you sure this address is correct? I got delivery fail when I tried to send a mail here.

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Anyway, I created a ticket on their Tech support site. Will probably get a response within 2 working days.
Zangetsu
Dec 2, 2014 at 7:21 PM
u can test the PSU in friend's PC
cute.bandar
Dec 2, 2014 at 10:50 PM
Since the problem is only with external graphics card, I would try updating / reinstalling / downgrading those drivers.
Also can try to reseat the graphics card.
quicky008
quicky008 #11
Dec 3, 2014 at 1:42 AM
Are you sure this address is correct? I got delivery fail when I tried to send a mail here.

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Anyway, I created a ticket on their Tech support site. Will probably get a response within 2 working days.

This used to be their email address in 2013 when i rma'd my corsair cabinet,its quite possible that it has changed now-that's the reason i used the word "probably"