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Philips Customer service

8 posts · originally from https://geek.digit.in/community/threads/philips-customer-service.175345/

josin
josin Original post #1
Jun 28, 2013 at 8:53 PM
I purchased Philips Aqua touch AT 890/16 electric shaver from Croma Digital on 26/6/13 and i received the product on today. It contained an offer for an additional One year warranty if the customer registers the product online. I tried to register the product, but there was no such product available on their indian version of website "www.philips.com/welcome". Then i decided to shoot a mail to their customer service (at 7.10 Pm) like this

I am from India and i wanted to register my product for the additional one year warranty offer on your website called "www.philips.com/welcome" but i am unable to register the product. There is no such product on your website. What a shame for Philips, if you are unable to update your website with your latest product details please don not provide offers for additional warranty offers to consumers. I feel cheated by Philips. If you care As your vision statement says "we will deliver superior value for our customers and shareholders" do give me a proper reply. Please do not provide me a reply "sorry please contact our service center/ customer care" because you and i know that it is not going to work. Please update your Indian website and allow customers like me to register product like AT 890/16 ( aquatouch series shaver).

Automatic reply was instantaneous and within minutes a guy called and informed me that The option to register Philips Aqua touch AT 890/16 electric shaver is up and running. So fast...:-o they really did care for their customers:cool: I am so happy for my purchasing decision now.
saswat23
Jun 29, 2013 at 1:13 AM
That's really fast reply.
rohit32407
Jun 29, 2013 at 2:19 AM
That is great and really quick. my experience with philips has been good, if not excellent, most of the time.
anirbandd
Jun 29, 2013 at 9:44 AM
yaa.. me too.. i have only happy memories with Philips.

really trust them. :)
Gollum
Gollum #5
Jun 29, 2013 at 10:15 AM
Uh.. I posted a complaint 2 weeks ago for my LCD tv and they still don't have the part required to fix it.
josin
josin #7
Jun 29, 2013 at 2:22 PM
Wait, so you emailed their International/US support or Indian support?

Their Indian support ( but the call came from middle east)
topgear
topgear #8
Jun 30, 2013 at 6:54 AM
I liked the format of the e-mail .. may be I'll use this as a template ;-)