[PSA] Dell's warranty transfer is a scam

Bought an Alienware m15 (first mistake) from US, its battery has worn out pretty hard (35% wear) within a year. Dell's own PCDoctor test shows warning for the same. Contacted Dell for part replacement, they denied my request saying that since my laptop was bought in the US, it's not eligible for part replacement. Even though after warranty transfer, Dell's warranty page shows my laptop as having a valid warranty in India. Acc. to Dell guy, they just provide "technical support", that's it. You need a premium warranty for parts replacement.

So really, I just wasted money on Dell for nothing, warranty transfer was a big point towards Dell over Lenovo (Y740) & Acer (Helios 300).

Note: It surely is base warranty.

*i.imgur.com/hu4iARj.jpg

W

Have you tried contacting Dell US support,I have found Indian support team of all major pc component brands in India quite lacking compared to their global counterparts.

W

Btw I also see this,are you sure your laptop battery would have been covered even in US especially when it is almost at the end of warranty period.

whitestar_999 said:
Btw I also see this,are you sure your laptop battery would have been covered even in US especially when it is almost at the end of warranty period.
View attachment 18861

Service center guys told me that it will be covered & to raise a ticket when I gave my laptop for repasting. Now they are being questioned about why they did a free servicing when my laptop doesn't have a valid warranty, the service center guy is confused as my laptop's warranty looks like any other Indian bought laptop acc. to him.

whitestar_999 said:
Have you tried contacting Dell US support,I have found Indian support team of all major pc component brands in India quite lacking compared to their global counterparts.

Even in Dell US support page, the warranty country is shown as India, not US

W

anupam_pb said:
Even in Dell US support page, the warranty country is shown as India, not US

I mean contact them to discuss about why Indian centre is not honoring transferred warranty,it was after all physically purchased in US.

B

Shoot some mails in the office of Michael Dell

whitestar_999 said:
I mean contact them to discuss about why Indian centre is not honoring transferred warranty,it was after all physically purchased in US.

Contacted Alienware US, they are telling the same BS. Considering a service center guy got confused, Dell is surely playing some underhanded tactics or something.

W

Well that's disappointing after seeing this example where dell refunded full original purchase price in credit note instead of depreciated value(which is the norm) for a 4 years old laptop in extended warranty.
Official Windows 10 Thread: Installation and Issues (check first post)

When I bought my Dell XPS 15 last September from the US, I was told I need the Premium Warranty for International coverage. So I paid an extra 50 USD IIRC. They have changed the rates now. Plus they have different paid support for battery.

Bring this issue to Social media accounts