RMA process for ASRock motherboards in India

4 posts · originally from https://geek.digit.in/community/threads/rma-process-for-asrock-motherboards-in-india.191786/

I have an ASRock Z87 Extreme 4 motherboard aged 1.5 years, which is not working properly. Random reboots, BIOS is up to date.It is under warranty and i would like to RMA it. I live in Pune.
I would like to know the process for RMA in Pune (contact info). How much time will it take to receive a replacement?
Do they repair and give the motherboard or replace with a brand new or a refurbished one?
If there are any additional repair costs how much will it be in general?

Those who have had any RMA experience with ASRock in India please share your views.

They have a repair center in Pune
15 West Pune SMARTLINK NETWORK SYSTEMS LIMITED Repair centre
*www.asrock.com/support/note/IndiaRMA.pdf

Contact on this email for RMA enquiry
ASROCK_INDIA@asrock.com.tw
*digicare.in/\pdf\ASRock And DIGICARE Reveal Partnership In India To Provide New RMA Service.pdf

Faun said:
They have a repair center in Pune
15 West Pune SMARTLINK NETWORK SYSTEMS LIMITED Repair centre
*www.asrock.com/support/note/IndiaRMA.pdf

Contact on this email for RMA enquiry
ASROCK_INDIA@asrock.com.tw
*digicare.in/\pdf\ASRock And DIGICARE Reveal Partnership In India To Provide New RMA Service.pdf

Thanks Faun.
I have emailed them. They have not responded yet. Will post the progress on how the RMA process goes.

care to post some update on this ?