C
Again, this is long overdue. When I bought my PC on 07-Nov-2011, I noticed that the monitor had a thin vertical line of dead pixels running along the left side.
I called up Samsung's customer care and "tried troubleshooting." Finally, they agreed to send the engineer for a look, provided I had a bill. Due to some issue, the monitor was missing from the bill I had with me for my rig. I got the bill, and asked the customer care to send the engineer in.
The engineer came in the afternoon, when I was at work, and confirmed the issue (he too was a bit reluctant though). Once done, he agreed to replace the panel as soon as possible, but asked me to use the existing monitor as it was. Since they did not have any spares in the existing inventory, I had a to wait for a few days before a replacement was done. Things have been fine since then.
In all, I was rather satisfied with the service but the reluctance on both the customer care's and the engineer's parts were weird.
I called up Samsung's customer care and "tried troubleshooting." Finally, they agreed to send the engineer for a look, provided I had a bill. Due to some issue, the monitor was missing from the bill I had with me for my rig. I got the bill, and asked the customer care to send the engineer in.
The engineer came in the afternoon, when I was at work, and confirmed the issue (he too was a bit reluctant though). Once done, he agreed to replace the panel as soon as possible, but asked me to use the existing monitor as it was. Since they did not have any spares in the existing inventory, I had a to wait for a few days before a replacement was done. Things have been fine since then.
In all, I was rather satisfied with the service but the reluctance on both the customer care's and the engineer's parts were weird.
