Sapphire Service Center Mumbai

So my 7770 is not giving any display
Fans are spinning but no output

Can anyone tell me the address of Sapphire service center in Mumbai?
As I know that it's handled by Supertron now and Google doesn't give much

Thanks

Sent from my Redmi Note 3

Anyone?

Sent from my Redmi Note 3

J

Did you even search Supertron on Google? I found one location in Lamington road
here

And I also found a number and email address from Primeabgb site of Supertron (9833431411/ Anand Sharma),
joycewen@sapphiretech.com/ inqridhuang@sapphiretech.com

P.S I don't own a sapphire product.
Not sure if the number or email are still working but try anyways.

Your 7770 still has warranty ?

Nerevarine said:
Your 7770 still has warranty ?

Bought in 06/2014
So by 3 years warranty , yes still in warranty

Sent from my Redmi Note 3

jodo_c said:
Did you even search Supertron on Google? I found one location in Lamington road
here

And I also found a number and email address from Primeabgb site of Supertron (9833431411/ Anand Sharma),
joycewen@sapphiretech.com/ inqridhuang@sapphiretech.com

P.S I don't own a sapphire product.
Not sure if the number or email are still working but try anyways.

I did
But Google is also showing a different address also
Thus the confusion
But will check out lamington road one tomorrow

Sent from my Redmi Note 3

F**king Supertron
Refused to take my card for RMA because it's "dusty"
I mean wtf

Where should I complain about this?
Also gonna contact Sapphire directly also regarding this shitty practise for RMA and warranty

Sent from my Redmi Note 3

What a surprise. Have a Sapphire HD 7770 GPU brought in 2014 and now suddenly there is no output. looks like Sapphire GPU has a self life of only 2 years. Lets see how my RMA experience goes.

sam said:
What a surprise. Have a Sapphire HD 7770 GPU brought in 2014 and now suddenly there is no output. looks like Sapphire GPU has a self life of only 2 years. Lets see how my RMA experience goes.

If it has any oxidation like mine had you will face some problems and will have to contact directly with sapphires rma representative

Sent from my Redmi Note 3

ZTR said:
If it has any oxidation like mine had you will face some problems and will have to contact directly with sapphires rma representative

Sent from my Redmi Note 3

no oxidation.

BTW do you happen to have any contact info of Sapphire representatives? Like Sapphire India office number/mail id?

sam said:
no oxidation.

BTW do you happen to have any contact info of Sapphire representatives? Like Sapphire India office number/mail id?

Just have the email id of of Sapphires RMA representative

I can pm that if u want
As for Indian representative , I don't think sapphire has one

Sent from my Redmi Note 3

ZTR said:
Just have the email id of of Sapphires RMA representative

I can pm that if u want
As for Indian representative , I don't think sapphire has one

Sent from my Redmi Note 3

the email id will do just fine. thanks in advance.

D

Hi [MENTION=163350]ZTR[/MENTION],

Going through the same thing with my OLD GPU. Supertron rejected it and then I have connected with Sapphire support. Here is the response which I got. Is it acceptable? Screenshot by Lightsho

Let me know. Thanks!

Geek-With-Lens said:
Hi [MENTION=163350]ZTR[/MENTION],

Going through the same thing with my OLD GPU. Supertron rejected it and then I have connected with Sapphire support. Here is the response which I got. Is it acceptable? Screenshot by Lightsho

Let me know. Thanks!

I contacted their RMA representative directly through email and explained how the oxidation happened by no fault of my own after which they allowed me to do a regular RMA of the GPU
I'll pm you the email Id of their RMA representative

Sent from my Redmi Note 3

ZTR said:
I contacted their RMA representative directly through email and explained how the oxidation happened by no fault of my own after which they allowed me to do a regular RMA of the GPU
I'll pm you the email Id of their RMA representative

Sent from my Redmi Note 3

You dont need to explain the service center representative about anything regarding the problem of your GPU.

If it is not physical damage & under warranty.

You can simply go for claiming a replacement.

Now Supertron is looking after Sapphire/Zotac/Intel RMA & distribution in India.

Just they need either serial number or a valid invoice to confirm the warranty.

Thats all...

Sent from my ASUS_T00K using Tapatalk

bssunilreddy said:
You dont need to explain the service center representative about anything regarding the problem of your GPU.

If it is not physical damage & under warranty.

You can simply go for claiming a replacement.

Now Supertron is looking after Sapphire/Zotac/Intel RMA & distribution in India.

Just they need either serial number or a valid invoice to confirm the warranty.

Thats all...

Sent from my ASUS_T00K using Tapatalk

You haven't had to do RMA with Supertron with a GPU which has RUST ON SCREWS (that's it )
They treat rust on screws as Customer induced damage and thus they REFUSE TO DO RMA
So please don't go around spreading lies here
When you yourself haven't faced it yourself

Sent from my Redmi Note 3

ZTR said:
You haven't had to do RMA with Supertron with a GPU which has RUST ON SCREWS (that's it )
They treat rust on screws as Customer induced damage and thus they REFUSE TO DO RMA
So please don't go around spreading lies here
When you yourself haven't faced it yourself

Sent from my Redmi Note 3

I myself took a MSI gpu for RMA which has got its screws broken of at the backside of the card and as a result, one of its fans stopped working.
The GPU overheats and shuts down automatically.
At 1st, service center fellows did not accept it saying losing of screws and its subsequent result is taken as Physical damage.
I insisted and upon showing confirmation letter from their Head Office, they took it for RMA.
They gave me a sealed piece as replacement.
The whole thing happened in 2008.

Now Supertron deals with RMA for MSI, Asus, Intel, Zotac and Sapphire as well.

Asus also has independent service provider who look after their GPU, Routers, Motherboard and phones which is called as Regenerisis Pvt Ltd.

Sent from my ASUS_T00K using Tapatalk

Regenersis handles MSI and Asus service
Supertron only handles zotac and sapphire
I know cause inhave submitted my MSI motherboard at regenersis service centre
Where they handle Asus also

Sent from my Redmi Note 3

ZTR said:
Regenersis handles MSI and Asus service
Supertron only handles zotac and sapphire
I know cause inhave submitted my MSI motherboard at regenersis service centre
Where they handle Asus also

Sent from my Redmi Note 3

I saw somewhere in the forum that MSI is also dealt by Supertron.
Supertron was mailing flyers to its registered customers as to which products it deals and one of the flyers were posted in the forums.

I also dont know exactly but can confirm that MSI distribution & RMA was done by Accro Engineering Pvt Ltd in India.

If anybodys service request is not fulfilled in India, they can send their query to their Head Office abroad.

Sent from my ASUS_T00K using Tapatalk

bssunilreddy said:
I saw somewhere in the forum that MSI is also dealt by Supertron.
Supertron was mailing flyers to its registered customers as to which products it deals and one of the flyers were posted in the forums.

I also dont know exactly but can confirm that MSI distribution & RMA was done by Accro Engineering Pvt Ltd in India.

If anybodys service request is not fulfilled in India, they can send their query to their Head Office abroad.

Sent from my ASUS_T00K using Tapatalk

Arre I am telling you na
MSI is also handled by regenersis
I have submitted my motherboard in a regenersis service center only for RMA
You can see here the service center locations
Majority are handled by regenersis
Service Location | MSI Indi

Sent from my Redmi Note 3

Supertron replaced by dead HD 7770 with a refurbished HD 7770 (identical) and guess what? within 1hr, screen tearing appeared and the display froze while running Fallout 4. Will drop the GPU off at Supertron tomorrow again and give them a mouthful.

D

^^ They are not accepting my GPU for RMA at all.

Geek-With-Lens said:
^^ They are not accepting my GPU for RMA at all.

Did you fully explain the situations along with pictures that the oxidation was caused by no fault of your own and that the oxidation is just on the screws and not on the PCB dues to some leaked or exploded capacitors?

D

ZTR said:
Did you fully explain the situations along with pictures that the oxidation was caused by no fault of your own and that the oxidation is just on the screws and not on the PCB dues to some leaked or exploded capacitors?

I did explain them the situation well. In my case, there is little oxidation in this area.

Geek-With-Lens said:
I did explain them the situation well. In my case, there is little oxidation in this area. View attachment 16649

In that case mine was worse than your

Sent from my Redmi Note 3

replace the screws FFS, they arent that hard to find

D

Customer Support has escalated the matter to higher authorities for me. I'll keep you updated as I progress with the support.

- - - Updated - - -

Great news! Sapphire has accepted my card for replacement.

Thanks [MENTION=163350]ZTR[/MENTION]. You were a great help to me.

D

Sorry for the delay in updating the status. My old card was replaced with a 470X 4GB. Very happy with that!

Geek-With-Lens said:
Sorry for the delay in updating the status. My old card was replaced with a 470X 4GB. Very happy with that!

Rx 470 u mean
That is quite a big upgrade tbh

Sent from my Redmi Note 3