Seagate RMA - Mumbai : Need help and advice on procedure.

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Hello,

I have a Seagate ST3500418AS 500GB (purchased in 2009,under warranty) drive from Mumabi (Lammy Road) and Hard Disk Sentinel shows that it has only 9% life left.
It says there are 2000+ Bad Sectors on the disk surface and also it warns about the reallocated sector count.
Here is the exact message :

Can I get this drive RMA'ed ?
I plan to contact my reseller (Lammy Road Shop) as I have the proper VAT bill alongwith the serial number and original static cover.
I heard Seagate gives a REFURBISHED drive and not a new one,is true?
What about the warranty on the new drive?
I am scared that only 14 days are left!
Backing up all the data now!

Also if it's not required then what is the significance of those errors and how can I fix them?

Please advice and also comment about your Seagate RMA experiences.
THANK YOU

get seatols fro Dos -- write it on a CD - boot your pc suing it and run along scan and post the report here.

the guys accepted my disk and gave me a "refurbished" one. it looked new, and came in sealed package, but they called it refurbished.

the only caveat being that the hdd must not be tampered with/have physical signs of damage.

done about 2 weeks ago in nehru place, delhi

seagate never gives new drive in RMA..its stated in their policy.