Sennheiser service ; really impressed

I bought two Senneheiser CX180 which are beautiful IEMs that I love to this date. One was bought in 2010 and another in 2011.

However they had this peculiar problem in the connector which came off after a certain period, usually after an year of use.

I wrote to Sennheiser Sennheiser Worldwide: Contact
and asked if I could have d frthe IEM repaireee or chargeable, whichever it is but I needed a repair. I had lost the bills which was a huge problem.
But they agreed to take the Date of import printed on the box as proof of purchase and date.

They even agreed to look into my old pair of IEMs that I had not even requested for a repair or replacement. I just took it along with me 'coz I was asked to.

I went to the Sennheiser service center in Bangalore, which is in Cunningham road. They looked into both the IEMs.

After about 10mins they handed me two new Senneheiser CX-180 earphones. I was really happy and impressed with their service.

*i1213.photobucket.com/albums/cc480/sarathmay3/Snapbucket/794B19F6-orig.jpg

Sennheiser CX-180
Price: MRP 1500 but people have bought it for 1.3k
Warranty: 2 years

Congrats dude.Nice ASS by Sennheiser.
Btw is there any service center exists in Kolkata??

I don't know about Kolkatta. Should be since it is a big metro.
I was given the address by e-mail by a Sennheiser rep.

I also own a cx 180. But no problem till date.

Nice. Even I own the CX 180. Great pair of IEM.

Awesome service but what does this mean ?

have d frthe IEM repaireee or chargeable

Nice service, I might just indulge myself in some Senn goodies soon

awesome ASS.

Now I think rather than buying beyerdynamic 880dt 600ohms i should go with sennheiser HD650 because of their awesome service in india & i am not going to get any warranty on my beyer which i was going to order .

Congrats man.

I hope sennheiser does the same to me in case something happens to my HD 558s/bro's 380 pro.

Congo man.
You are very lucky I guess.
3 cheers to their service.

I had bought a CX-180 from Glassgow Computers, Brigade Road, Bangalore for 1500 in 2009.
Went fine for 6 months and then the volume came down. Took it to the shop. They gave me a brand new one in 3 days, no questions asked

After working perfectly fine for 1 and a half years, once I dozed off listening to music, woke up next morning to find it wrapped up all around my neck. The internal wiring from one of the earphones had snapped off. With much doubt, I went to the same shop. They took it, handed me a brand new one within 4 days, again no questions asked.

Now I'm in Kerala. Two weeks ago, While travelling to office, it got tangled with my ID Card in the bag and got cut at several places by the metal clip

. But still working.
That's the reason, I'm looking for the SE MW600 (I have commented on your other post).

Sennheiser has got awesome service in Bangalore. For the connector problem, there is a simple solution. Just put a drop off feviquik between the rubber and the plastic covering layers. It would never come off again.

How do you think the first one lasted a good one and half years

feviquick

Yeah, they have such excellent service. I am glad my choice of earphones was a fine one. I can now freely recommend the CX180s to everyone, the one IEMs I find immensely difficult to replace.

Bump.

I have a relevant query, how long does their customer support take to reply?

My HD418's having a problem, I messaged them a few days back and they still haven't replied.

A day on average. Once they took 2 days to respond and once the same day.

Try calling them up.

I

Does Sennheiser have a toll free Customer Service/Technical Support helpline number for India?
:chinscratch:

I have a sennheiser hd408. it is one month old. I already lost the bill and the box. will i get any repairs? It costed 2,450.

I am even ready to pay for any repairs. I live in trivandrum (kerala)

Do you have the packaging (box) and stuff?

It will have the date of import. You can use that to claim warranty.

Sarath said:
Do you have the packaging (box) and stuff?

It will have the date of import. You can use that to claim warranty.

I was just wondering about that.

So, I just put my headphone in it and mail it to the service centre? that's it?

Scan the box and ask them if it is ok

Sarath said:
Scan the box and ask them if it is ok

Alright, I just noticed it says February 2010 while I got it on Dec 10, 2011.

How much warranty do you have on it?

Try getting a duplicate copy of the invoice from the seller.

i hav 2 year warranty. I lost the box. I just hav that piece of cardboard which was inside the box but it doesnt have the import date or anything

Sarath said:
How much warranty do you have on it?

Try getting a duplicate copy of the invoice from the seller.

2 years. It was a gift from from redditgifts (sealed pack, ordered directly from ebay) so it'll be a little hard to get a duplicated invoice copy but I'll try.

No bill. No box. I presume it is close to impossible to get warranty for this now.

Unless you source the duplicate bill from the seller.

Sarath said:
No bill. No box. I presume it is close to impossible to get warranty for this now.

Unless you source the duplicate bill from the seller.

Erm..I do have the box. I'm trying to get a duplicate bill atm.

sygeek said:
Erm..I do have the box. I'm trying to get a duplicate bill atm.

Not you he was talking to me i think

Skynaveen said:
Not you he was talking to me i think

oops

Now that's a lot of confusion. But both of you need a duplicate invoice.

glad to hear about Sennheiser Service

My HD 202 Headphone's Right side have stopped working.....I don't have the package but I have the Bill from Infibeam....Will that do.....Also I am in Bilaspur so can I courier them the product for replacement ??

gameranand said:
My HD 202 Headphone's Right side have stopped working.....I don't have the package but I have the Bill from Infibeam....Will that do.....Also I am in Bilaspur so can I courier them the product for replacement ??

Yeah you can. Open the site and email them on their email ID and surely they should agree on replacement. Keep the bill safely :wink:

Yeah got a call and mail from them. Have to ship the product to Mumbai. I hope I get the replacement real soon.

@Sarath: is this the showroom opposite to KFC? cause that showroom is owned by Golcha Computers .

^ I do not remember so well. It was my first time venturing that part of Bangalore and I do not recollect anything at all.

Sent my headphone for replacement on 10th, and they've already dispatched a replacement which is expected to be delivered on 13th. Well, that was quick..

Edit: And delivered on 12th, awesome.