[SOLVED] Invalid S/N for WD My Passport Ultra hard disk from Cost to Cost

5 posts · originally from https://geek.digit.in/community/threads/solved-invalid-s-n-for-wd-my-passport-ultra-hard-disk-from-cost-to-cost.192928/

Hi Guys,

I bought a new WD My Passport Ultra 2TB external hard disk from " Cost To Cost " - Nehru Place, Delhi on 22 Jun 2015 . I checked the hard disk on WD Support Portal website and found that the S/N is invalid :-x

Just wanted to warn the future buyers. There were no typos like 'O' instead of 0.

My theory is they sold me an OEM disk and i think that WD doesn't provides 3 year warranty (or any warranty?) as it does for standard hard disks.

I am going to visit the shop soon but as you can see they didn't provide any s/n in the VAT bill.

Link to invoice:

*i.imgur.com/PxpTKrI.jpg

Note: Shop name on invoice is different but address is same and is also given online.

The serial number of the HDD is supposed to be mentioned in the invoice too.

Can you check against a different country ? United States ?

May be this HDD was imported from United States.

WD have just updated their WD Support Portal site. Apparently site was going through some maintenance and was giving wrong error. I contacted them by phone just now and they verified the s/n as a valid hard disk with 3 years WD warranty till 23 May 2018.

I guess everything is fine with the hard disk though it would be better if Cost To Cost had mentioned s/n of the product in invoice like most of the legit sellers do.

Note: Mods kindly delete this thread as the situation is resolved and the product is genuine. Thanks.

Closing the thread as the issue is resolved. Don't see the point in deleting.