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Sony Xperia L : Display not working fine

10 posts · originally from https://geek.digit.in/community/threads/sony-xperia-l-display-not-working-fine.175783/

G
gold Original post #1
Jul 12, 2013 at 11:05 AM
Hi,
I'd bought a new Xperia L on Monday from tradus.in ,it got delivered yesterday .The box was seal packed.After opening it and switching on the phone, there was some problem in the display ,there are some white lines and part of the screen is white :cry:. I'd called the seller and he asked me to take it to the service center and get it replaced.
So, isn't it the responsibility of the dealer to replace it with another phone?
If it isn't , will the service center people replace it or repair it ?
And if they replace, will the other phone be a new product or some kind of a refurbished phone?
Please suggest what to do.
randomuser111
randomuser111 #2
Jul 12, 2013 at 11:29 AM
If the phone had the problem out of the box then Tradus should replace it.
.jRay.
.jRay. #3
Jul 12, 2013 at 11:55 AM
Contact the seller for replacement.
G
gold #4
Jul 12, 2013 at 12:00 PM
I'd also asked the seller same thing but he is insisting me to go to the service center.
I'm also ok with it if the service center ppl replace it with a new product but not if its a refurbished one.
R
rdx_halo #5
Jul 12, 2013 at 12:28 PM
post it in there facebook page, they will notice.
lywyre
lywyre #6
Jul 12, 2013 at 12:49 PM
As the phone is under (manufacturer) warranty, I believe you will get a replacement phone (new) or at least a replacement screen. Certainly not a refurbished replacement phone.
J
Jripper #7
Jul 15, 2013 at 11:59 PM
Sony's policy says that they will issue you a replacement if there is a problem with your device but only within 7 days from date of purchase!


So if you are still within that 7 day window I'll ask you to run to your nearest sony authorized service centre as soon as possible and demand a replacement.
shreymittal
shreymittal #8
Jul 16, 2013 at 8:40 AM
Jripper said:
Sony's policy says that they will issue you a replacement if there is a problem with your device but only within 7 days from date of purchase!
So if you are still within that 7 day window I'll ask you to run to your nearest sony authorized service centre as soon as possible and demand a replacement.
Click to expand...

Agreed..:)
Go to S.V.C ASAP
G
gold #9
Jul 18, 2013 at 4:45 PM
Thanks for the help guys ..... got a new phone as a replacement from the service center :)
R
rdx_halo #10
Jul 18, 2013 at 5:36 PM
gold said:
Thanks for the help guys ..... got a new phone as a replacement from the service center :)
Click to expand...

Which city are you from. It seems that Sony has good aftersales service.