C
I ordered a G.Skill RipjawsX 4 GB RAM from flipkart on 3/8/13. They shipped it on 4/8/13 via FedEx and as usual I got the tracking number. The estimated date of delivery was 8/8/13 but on checking the delivery status on 7/8/13 it showed up as 'delivered' (at residence) but I had got no call from any courier guy nor did anybody show up.
Naturally worried I emailed FlipKart. While waiting for their reply I contacted FedEx too and was informed that they have only one office in my state (Odisha) and it was handed over to a 3rd party for delivery in my town. The lady on call said she couldn't know which 3rd party courier it was, instead I was told to wait a day or two. And I got a reply email from FK that in 3 days I'll receive the DRS (signed proof of delivery) via email. 9,10, 11 being holidays I'm still awaiting for the RAM to arrive so I can finish assembling my new PC
I think while both FK and FedEx have been responsive enough so far, FedEx shouldn't handle shipments where it has to use other forwarders, especially when they can't divulge the info about this 3rd party courier to their customers. And that tracking system shouldn't be so erroneous, it creates confusion. One funny thing is their tracking site shows the shipment started from Bhubaneswar (from FedEx) at 10 AM and was delivered in Berhampur at 1:30 PM! Even an express train takes ~3hrs for the journey and in 30 more minutes they delivered it at residence! Ridiculous.
PS: Got a call from someone at 5:37 PM 9/8/13 mentioning about RAM, I was out so my cousin picked up and informed I'm not available. When I got back and called the no 20 mins later no one picks up. Been calling that number since. Hopefully there's positive development on monday.
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Naturally worried I emailed FlipKart. While waiting for their reply I contacted FedEx too and was informed that they have only one office in my state (Odisha) and it was handed over to a 3rd party for delivery in my town. The lady on call said she couldn't know which 3rd party courier it was, instead I was told to wait a day or two. And I got a reply email from FK that in 3 days I'll receive the DRS (signed proof of delivery) via email. 9,10, 11 being holidays I'm still awaiting for the RAM to arrive so I can finish assembling my new PC
I think while both FK and FedEx have been responsive enough so far, FedEx shouldn't handle shipments where it has to use other forwarders, especially when they can't divulge the info about this 3rd party courier to their customers. And that tracking system shouldn't be so erroneous, it creates confusion. One funny thing is their tracking site shows the shipment started from Bhubaneswar (from FedEx) at 10 AM and was delivered in Berhampur at 1:30 PM! Even an express train takes ~3hrs for the journey and in 30 more minutes they delivered it at residence! Ridiculous.
PS: Got a call from someone at 5:37 PM 9/8/13 mentioning about RAM, I was out so my cousin picked up and informed I'm not available. When I got back and called the no 20 mins later no one picks up. Been calling that number since. Hopefully there's positive development on monday.
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