Re: Rashi Peripheral Cheating with XFX Graphic Card Warranty - ReSolved
^^ Can you just post the issue over here with all the necessary details so it can get more attention and we can use this thread like somekind of public petition later :
*www.thinkdigit.com/forum/hardware-q/133443-rashi-rma-experience-thread.html
Digit has a section called consumer watch on tha mag and I've tried contacting digit and consumerwatch.com ( sent mail to both on 28th Oct 2010 ) but I have not got any reply.
I will try contacting them again.
No this won't work. I've written all these in last two mails I had sent to Rashi but Rashi is not replying. So it's clear they don't care much about TDF!
Don't get me wrong - going to consumer court is a option to get justice but there are several drawbacks in it and the process is very time consuming - I've a little bit experience in this as well.
I'm not being humble with them anyway and if you do a lot of shouting they will tell you to come after 5 PM and what will they do - nothing but some plain bullshit.
So it's better to spread issues like this as much as you can - a strong public opinion and some publishing on mass media will really prevail some sense into them.
Yep, I remeber that and you can see the link in my siggy.
I've tried contacting digit but got no reply- will try again.
You've done the right thing to post this on another forum - keep spreading it as much as you can - It will create a strong public opinion and will aware future customers.
that's so kind of you.
I've posted on Rashi RMA Experience thread and suggested amartya87 to do so - will ask more members do the same.
BTW, updated the status on Rashi RMA Experience thread.
Hi Friends! the following trail of emails are self explanatory to prove that I am filing a consumer complaint in the court against Mr. Suresh Pansari, MD, Rashi Peripherals, Mumbai.
Rajkumar jeee!
You are not only acting over 'smaaart', but also 'laacks' basic commonsense. Do not ever underestimate your customers. The first para of your mail was OK though neither correct nor acceptable, but then in the second para you have shown your actual caliber.
Your system has all the record of each time this card was submitted for repair and was replaced. I took your previous mail lightly wherein you had mentioned that you have shown a "gesture" in replacing the card. WHAT GESTURE? Your company marketed the product with 3 years warranty. You further went to the extent of writing me that I should approach the seller for the warranty support as you are not sure of his purchase source. How & why did you entertain the warranty complaints thrice in the past? No seller ever provide the warranty support for "distributors" items - imported into India thru proper channel - like yours.
You seems to be a child to see the things in black or in white: with an end or with a beginning. Are you not aware of the fact that your own company keeps computerized record of all RMAs? Are you not aware that a computerized slip is issued to the customer wherein the Serial No. of the defective item and the serial No. of the item given as replacement is mentioned? If you are really not aware of it then what are you doing in RMA section? Honestly people like you are liability on company. Your asking me to furnish the original invoice and serial No. of the original card purchased and the photo copy of the box with your sticker of import at this stage, is nothing but your dilatory tactics to delay & defeat my legitimate right to three years warranty support. This statement of your shows non application of mind; not only your malice but also your frustration. It's not your fault. After all you will only act as per your IQ. You slept over my RMA for 15 days till I called you up on STD and wasted 10 minutes in explaining you the things. Neither you nor your immediate boss, Ashok Goenka, had any courtesy to say sorry for the extraordinary delay. He showed no courtesy to reply to my mail. He had very rudely and most arrogantly told me over phone that he had not invited me to buy his product. And now you are following his footsteps to delay & defeat the purpose by asking me the things which were already furnished to your company, much before the said card was submitted for repair/replacement at your New Delhi office in Aug.'10
Whatever you have asked for had been already provided to your company, otherwise you people wouldn't have replaced the card in Aug.'10. I have documentary evidence of having provided all this in the past, which will be produced in the Consumer court.
Please do not bother me by your stupid mails, which are causing more damage to your own company than doing any good.
May almighty bless you & some of your colleagues a wisdom and strength to use the most beautiful and extraordinary thing Almighty has provided to every human being - The brain!
With best wishes for Merry Christmas & a Happy New year!
Sqn. Ldr. Raman Jhanjee (Retd)
A.M,S.M.Ae.E
PS
Rajkumar jee, now a brotherly advise! have you ever realised that for the company you have taken an offensive form of defense - instead of tendering your unconditional & unqualified apologies at the outset for the extraordinary delay resulting in inconvenience to the customer, tomorrow when this case will be filed in the Consumer Court at New Delhi and your company has to hire an advocate to defend itself by paying reasonable amount of fees say Rs. 5000/- a bare minimum, and when the learned Court will pass any adverse orders - WHICH IT WILL, then who will be the first person to get the 'boot'? YOU! Mr. Rajkumar. All your loyalty; your sincerity will be washed off in no time. For 45 days my card had been with you people and thats on record! Put yourself in customer's shoes and then realize. If I were you, I would have straight away said sorry for the delay on all the three occasions; extended the warranty may be by 2 months if not for 3 months; and assured the customer of giving him exact the same model or superior model. Remember! if things goes in your Company's favor you will not get any appreciation letter, forget about getting an increment, BUT if things go otherwise nobody's going to blame Ashok Goenka. All the guns will point at you. Please, please do not write anything which is illogical and makes no sense. Its only a matter of a week when courts re-open after Christmas vacations - you have enough time to do your home work. God bless you & God bless 'Pansaris'.
-----Original Message-----
From: RAJKUMAR <rajkumar.rajak@rptechindia.com>
To: 'Battleaxe' <sqn.ldr.jhanjee@xxxx>
Sent: Fri, 24 Dec 2010 6:06 pm
Subject: RE: LEGAL NOTICE UNDER CONSUMER PROTECTION ACT 1986
Dear Sir,
As per specs with us both cards are same. There may be some kind of printing mistake on the website. You may check this from XFX and their mail id is
rma@pinegroup.com
We don’t have any YDD4 model in the stock else we would have certainly issued you the card without any issues since both cards are same for us.
May we request you to provide us:
1) Serial no of the original card that was purchased from Mumbai online.
2) Invoice copy of the same.
3) If possible photo of the box showing model/serial no sticker as well as our import details.
Based on the above we will certainly coordinate with your point of purchase as well as with XFX and come out with a suitable solution.
Hope to hear from you at the earliest.
Best Regards
Raj Kumar Rajak
Rashi Peripherals Pvt. Ltd
103, Shubh Building,
Sagar Manthan Ind. Complex,
Bhoidapada, Sativali Road,
Vasai (E) - 401208
Tel: 0250-3246041 begin_of_the_skype_highlighting**************0250-3246041******end_of_the_skype_highlighting begin_of_the_skype_highlighting**************0250-3246041******end_of_the_skype_highlighting
E-mail :rajkumar.rajak@rptechindia.com
website :
www.rptechindia.com
From: Battleaxe [mailto:sqn.ldr.jhanjee@xxxx]
Sent: Friday, December 24, 2010 2:52 PM
To:
kapalp@rptechindia.com;
rajkumar.rajak@rptechindia.com;
suresh.pansari@rptechindia.com;
sureshp@rptechindia.com;
ashokg@rptechindia.com;
rmadelhi@rptechindia.com;
rajeshg@rptechindia.com
Cc:
chiraga@rptechindia.com;
chandra.prakash@rptechindia.com
Subject: Re: LEGAL NOTICE UNDER CONSUMER PROTECTION ACT 1986
Dear Mr. Rajkumar,
This card is your sold product. OK! I am holding the original carton of the card having sticker of Rashi Peripherals Pvt. Ltd as its importer. This fact was even mentioned to all the senior officials of your company when this card was to be given for repair 2nd time at your new Delhi office because some stupid official had raised the question of my having bought it from "America". The scan copy of the box showing your sticker was also sent to you people. Now saying that its not your sold product will go more against you. You had not replaced this card - thrice out of charity. Do you understand1 So please do not write anything which erodes all chances of any amicable settlement.
Secondly, as per the specification on XFX site -" *xfxforce.com/en-us/products/graphiccards/9series/9800gt.aspx?lang=en-us"; you can see the details specs of these two cards. I am also attaching the screen shot of the comparison table of these two varients i.e PV-T98G-YDD4 which was handed over to your new Delhi office on 28/10/10 and the PV-T98G-YDDF given to me on 16/11/10 as a replacement.
The major difference is not only the higher wattage of power supply required by the later but also:-
1. Texture fill rate (Billion/sec) for PV-T98G-YDDF is only Billion/sec as against 37.62 Billion/sec of PV-T98G-YDD4
2.Pixel per clock (peak) for PV-T98G-YDDF os '0' pixel as against '56' pixel of PV-T98G-YDD4
3. The minimum power requirement (Watts) for YDDF is 500 watts as against 450 watts for YDD4
These data are from XFX website as mentioned above.
You had refused to accept the card for repair the very first time and therefore is was sent to the seller at Mumbai who got it repaired/replaced and sent it back. Your highhandedness did not end there, When I forced you people to accept the card for repair at New Delhi itself on second occasion, you took 10 days. On third occasion you made me to call your Vasai office on STD and talk to you people for full 10 minutes ( I have MTNL bill for Nov.10 which has details of this STD call made on 0250-324601 - on 9/11/10) requesting you to send the card. Beside this I soke to Ms. Sandra on 022-67090909 on 9/11/10 for 8 min. for this card.
After receiving the card on 16th Nov when I made a complaint to your Mr. Ashok Goenka, he showed no courtesy to regret the extra ordinary delay and passed the buck to New Delhi office and sent the copy of that mail to me.
Prima facie this is a fit case to be filed in Consumer Court. I will not hesitate to attach all such harassments of the customers of Rashi Peripherals Pvt. Ltd. as posted by such aggrieved customers on the INTERNET.
I once again call on you to immediately replace my PV-T98G-YDDF card with PV-T98G-YDD4 card without further delay and for all the harassment, as a compensation extend the warranty by another 3 months.
Sqn. Ldr. Raman Jhanjee (Retd)
A.M,S.M.Ae.E
-----Original Message-----
From: RAJKUMAR <rajkumar.rajak@rptechindia.com>
To:
sqn.ldr.jhanjee@xxxx
Sent: Thu, 23 Dec 2010 5:16 pm
Subject: RE: LEGAL NOTICE UNDER CONSUMER PROTECTION ACT 1986
Dear Sir,
Just to inform this card is not our sold product. Still as a point of gesture, we replaced it. If you check your original card and replaced card are exactly same. As per model no, difference in last digit just confirms that packing box of both cards are different.
We will suggest to get the replacement further from point of purchase as he can support on this case further based on his purchase details.
As per the specification, both PV-T98G-YDD4 & PV-T98G-YDDF are same and only difference is in the packing.
Best Regards
Raj Kumar Rajak
Rashi Peripherals Pvt. Ltd
103, Shubh Building,
Sagar Manthan Ind. Complex,
Bhoidapada, Sativali Road,
Vasai (E) - 401208
Tel: 0250-3246041
E-mail :rajkumar.rajak@rptechindia.com
website :
www.rptechindia.com
From: Battleaxe [mailto:sqn.ldr.jhanjee@xxxx]
Sent: 22 December 2010 16:12
To:
suresh.pansari@rptechindia.com;
sureshp@rptechindia.com
Cc:
chandra.prakash@rptechindia.com;
chiraga@rptechindia.com;
ashokg@rptechindia.com
Subject: LEGAL NOTICE UNDER CONSUMER PROTECTION ACT 1986
Mr. Suresh Pansari,
Managing Director,
Rashi Peripherals Pvt. Ltd.
Mumbai
LEGAL NOTICE UNDER CONSUMER PROTECTION ACT 1986
Dear Mr. Pansari,
I had bought a XFX Nvidia 9800GT graphic card online from a dealer at Mumbai, with 3 years warranty.
This graphic card had been thrice replaced by your company – once when your New Delhi office refused to entertain the complaint, it had to be sent back to the dealer at Mumbai who got the same replaced and sent it back with your computerized replacement slip. Second time your official accepted the faulty card with great reluctance and gave the replacement after about 10 days. This card again went faulty and was submitted with your service center at New Delhi vide I/W Ch. # 3637 dated 28/10/10.
Your Vasai office took 15 days to give a replacement to your New Delhi office and that too after that the undersigned called up your Vasai office on STD. and spoke to your Mr. Raj for early replacement/repair. and later intentionally and with malafide sent me a different version of the XFX Nvidia 9800GT graphic card requiring 500 watts of power supply as against the one which required only 450 watts of power supply. Not only that when undersigned raised the issue of the delay and wrong replacement thru email, Mr. Ashok Goenka showed no courtesy to regret the delay and or the inconvenience caused to me due to wrong replacement. I had very specifically wrote him that I have Cool master 460 watts PSU in my computer and as such the graphic card sent by him requiring 500 watts of supply is not performing and due to inadequate PSU the display disappears intermittently. After getting the different version of the same model of the graphic card in question when I called up Mr. Ashok Goenka at his Vasai office Mr. Ashok Goenka went to the extent to tell me that he had not invited me to buy the said graphic card from his company.
I therefore call upon you to replace the graphic card ( PV-T98G-YDDF), sent by you with exact version of XFX Nvidia Geforce 9800GT that is PV-T98G-YDD4 which was submitted for repair at your service center at New Delhi, within 72 hours of the receipt of this mail and also increase the warranty by another 3 months as a compensation failing which I would be constrained to file a legal suit for the damages in the consumer court at New Delhi totally at your cost, risk & peril.
Yours Sincerely,
New Delhi Sqn. Ldr. Raman Jhanjee (Retd)
22Dec.’10 New Delhi - 110018
This Mr. Rajkumar is incharge of Rashi's RMA section at Vasai, Mumbai and is working under Mr. Ashok Goenka who is Service support head and also sits at Vasai office. Just imagine Mr. Rajkumar writing to me that card is not sold by them and as a gesture (Of goodwill) they had replaced it at an earlier occassion.
I would very humbly request my younger generation, which is more intelligent & practica,l to minutely go thru the whole trail of emails and then decide about this "RASHI PERIPHERALS". No company can ever go to the extent, adopting cheap tactics, by asking its customers to approach the seller. Coz I have told them that the card was bought 'online'. I have collected enough evidence in form of customers woes published on the net against this Rashi Peripherals.
At one place I was reading that this company is not bad but its only the employees. And I fully agree with it.
I have edited my email ID but anyone can contact me thru PM for any legal help & advise in consumer matters.
Pl remember! all your purchases - even made 'online', are governed by Consumer Protection Act 1986 and you dont have to file a consumer complaint in the seller's city but you can in your own city. You do not need to hire any advocate; pay just Rs. 100 as court fee; speak/plead your case in your own local language as the Judges of the Consumer court are retd. Judges - sometimes retd. Govt. officers. Therefore pleading case in Consumer court is similar to going to any company & explaining your problem about the product and requesting for repair/replacement. Never forget to ask for damages towards the inconvenience caused to you due to indefferent attitude of the company resulting in filing the Consumer Complaint.
, i was behind 6 people .
Its just a matter of a mere 5 rs.
made that up. 
. So again went to Rashi and gave that board and told that i want the repair/replacement asap. They said they have to follow the procedure. In the forum i read that Asus as appointed Digicare as their service provider. Is it confirmed? Because i have a very good experience with digicare for my Kingston RAM and a MSI motherboard. they Replaced it within 12-15 days..
