Tikona Broadband · DIGIT-ARC

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Company name: Tikona Broadband

Product (be exact): 2 MBPS Unlimited Plan (Came out 2 Kbps :lol:

)

I subsribed for Tikona Broadband 4 Months back. For first couple of months everything was smooth. I had a 2 MBPS unlimited plan so speed were also decent.

After that all hell broke loose. 3-4 Kbps speeds, frequent DCs (By frequent I mean every 10 mins.) Couldnt even watch Youtube 144p.

Even their own login page not loading up :lol:

I reported the issue 3 times to their call center and I got a typical answer every time.

1. Main Tower has issue
2. Latency issue

No technician ever visited even though promised too. :-x

Got frustrated and filed a disconnection request yesterday. Now somehow everything is working smoothly for 1 day. Have lost faith in them and going to continue with the disconnection anyway. :-x

Tikona ID: 1110225272

Complaints IDs:
1-3220635610
1-3221480678
1-3221503588
1-3222531802

I recommend all people to stay away from this shitty ISP.

^ +1 stay light years away from them

P

ok i blacklist this isp! Thank you

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Exact same scenario happened [MENTION=28803]Tech_Wiz[/MENTION]
Have the same plan, was getting hideous speed , customer care had EXACTLY same answers, filed for disconnection, suddenly working fine

Shocked to see exact same case.

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When they asked reason for disconnection did you say technical issue?

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I ended up complaining to Higher appellate authority which took action and sent a senior technician at my place. He changed the Signalling Unit and Position of the Unit and issue has resolved. It took them 2 weeks to do this @@.

Right now I have put them on observation and Kept the Disconnection Request on Hold. (Paid till 26th Oct so no harm).

Running smoothly for last 2 days. Fingers are crossed :lol:

I would say look for some network hacking viruses and crash theirs ! lol

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It will soon run like crap , im out of options other i wud've disconnected long ago, bsnl's plan are sh!t ...reliance cable broadband is not available in my colony bt available outside ...its sales guy was complaining that some mischiefs stole the optic fibre cable of reliance in nearby locality. So u can c what sh!t i live in (varanasi)

Tech_Wiz said:
Company name: Tikona Broadband

Product (be exact): 2 MBPS Unlimited Plan (Came out 2 Kbps)

I subsribed for Tikona Broadband 4 Months back. For first couple of months everything was smooth. I had a 2 MBPS unlimited plan so speed were also decent.

After that all hell broke loose. 3-4 Kbps speeds, frequent DCs (By frequent I mean every 10 mins.) Couldnt even watch Youtube 144p.

Even their own login page not loading up

I reported the issue 3 times to their call center and I got a typical answer every time.

1. Main Tower has issue
2. Latency issue

No technician ever visited even though promised too.

Got frustrated and filed a disconnection request yesterday. Now somehow everything is working smoothly for 1 day. Have lost faith in them and going to continue with the disconnection anyway.

Tikona ID: 1110225272

Complaints IDs:
1-3220635610
1-3221480678
1-3221503588
1-3222531802

I recommend all people to stay away from this shitty ISP.

i stay in PCMC area too.. i have using Spectranet for the last 2months since moving here.

the service is very good. it rarely has any downtime.

i have the 16mbps plan. online gaming is awesome.

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PM me you contact. May be we can hang out some time

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anirbandd said:
i have the 16mbps plan. online gaming is awesome.

Plz give link for said plan

theterminator said:
Plz give link for said plan

FTTH, Ftth Internet , Fiber To The Home, FTTH Broadband, FTTH India, High Speed Internet

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After a couple of days of smooth running the Connection is back on Crap Track. Good thing I didn't close the disconnection request and only kept it at hold. Now sent them mail to terminate the same and take there junk back. Hopefully will get a TATATel Cable Connection within next couple of days.

Tikona is a scam. Stay away.

*www.digit.in/forum/cavern/index2.html

Read all the 'Tikona' threads at the end of the above link.

Tikona suxx. It has worst QOS.

anirbandd said:
FTTH, Ftth Internet , Fiber To The Home, FTTH Broadband, FTTH India, High Speed Internet

Say I take the 48GB plan,after FUP what charges do i have to incur?
Is the service available at kolkata?

kg11sgbg said:
Say I take the 48GB plan,after FUP what charges do i have to incur?
Is the service available at kolkata?

its unlimited. after FUP 2Mbps up/down.

i dont think its there in Kol.

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My friend too had Tikona. He said they used to call every month to pay the bills even after paying them. He disconnected and now took MTNL 8Mbps.

K

tata also has an 8mbps plan for Rs1500 till 160gb
even you broadband is worth checking out,my cousin has had a good experience so far

Im interested about the Tata bb. Where do they provide service??

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This company again proved that it's a SCAM!!!!! Please stay away from it...

Today I was getting speed of 100Kbps despite my plan being 2 Mbps... this was going on from a few days mostly in the evening when I need to use the web the most.. before that I filed a request for disconnection but reverted due to non-availability of options at my location. But I have filed another request just now & speeds are SUDDENLY back to 2 Mbps :shock:

This time I've had enough of this company , will go for BSNL.... stay away from this company , as members have correctly pointed out , this is a SCAM....It's not healthy for our country to have such companies in the market.

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This is what I have received from Tikona:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Ms. ************,

With reference to the request raised on your Tikona broadband User ID ********, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE(EMPHASIS ADDED). Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number *********, dated : 9/28/2014 08:14:44 PM

1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipments : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

*Standard call rate apply as per your operator.

OK, now for disconnecting that crap they give you the whole recipe ! WTF ! I would say dont give the faking bills and just cut the wires !