Transcend horrible RMA

So after 1 year of use , my transcend storejet 1 TB got damaged . After dozens of phone call to accel frontline and supertron electronic , i found tha accel handles Transcend hard disk RMA while supertron handles transcend pendrives .

Went to nehru place , Delhi , to submit my HDD . The guy told me it will take minumum of 6 months for RMA , since it will go to chennai and then taiwan . Even then there is no guarantee if i will get a new one or not . Even if it is going to Taiwan , 6 month is too much . I am very much disappointed with transcend and will advice everyone never to buy their HDD because of pathetic after sale service .

Most probably you are going to get a refurb version.

They are true about that part. Unfortunately servie centers cannot do more because for some reason that's how transcend taiwan wants to operate for India. There is not Indian management for Taiwan. Newer buyers should avoid Transcend as of now.

try contacting them on their FB page.

*www.facebook.com/TranscendIN
*www.facebook.com/TranscendUSA

^Already did . But they said they cant do much help . Just gave me a number to check for RMA status . I wished i knew about the after sale service of transcend here . Transcend product particularly HDD should be strongly avoided .

Any help i can get ? They gave me only one number to check the status of the RMA and the worst thing is they never pick the call , not even once .

R

Transend service was never good to begin with. It have been discussed in various forums before as well.
There service is even worse than Chinese products.
I am amazed as to why you even considered them as a option in the first place?

K

Try Akosha.com
they charge 300-400 bucks if they win your battle against Transcend
if they cant help/dont win the battle,they DONT charge you any money

its totally worth a try imho

kkn13 said:
Try Akosha.com
they charge 300-400 bucks if they win your battle against Transcend
if they cant help/dont win the battle,they DONT charge you any money

its totally worth a try imho

hmm will give it a try . thanks

I had a 32GB MicroSD card from Transcend. It went bad after a couple of months so I decided to RMA it. Biggest mistake ever made. Kept following up for more than 9 months but never got the card back. Gave up. Never buying a transcend product again :-/

the way Transcend running it's business in India feels like racism.

K

topgear said:
the way Transcend running it's business in India feels like racism.

not just transcend,I feel 90% of brands in India are doing such practices

maybe its best to stick to certain brands only for specific products

Transcend is one brand that everybody in their right state of mind should sincerely avoid. Any brand will move or give you a solution when a mail is sent to their HO but only Transcend chooses to be an exception or a moron to be specific. Avoid.

Avoid transcend for sake of few rupees , don't let loose peace of your mind ... My only purchase was Transcend DDR 1 Ram a Decade ago which is running fine till the date

There is still some hope . I contacted the Accel frontline last week ( chennai) and they said i will get it within two weeks . If i receive it by next week then first i will not have any complain .

Living without a peripheral or something like a HDD beyond 7 to 14 days is plain blasphemy. India is a huge market so they should not show us their Taiwan head office theory,looks stupid and unethical.

If they take 6 months to do rma then they should allow us 6 months to make payment also, not emi, but the actual payment.

what about flooding Transcends FB / twitter page about their pathetic service in here

topgear said:
what about flooding Transcends FB / twitter page about their pathetic service in here

it dont matter to them . Besides there are 100's of complaint on their FB page and they dont give a damn .

That's bad. From our end what we can do is spread the word " Say no to Transcend products " among peers.

topgear said:
That's bad. From our end what we can do is spread the word " Say no to Transcend products " among peers.

Following this for over 3 years ever since Accel Frontline took over the servicing.

4 month and still they dont give a **** . Yesterday i called the chennai guy and asked him about the status , he told me to hold the line and then after 30 second he disconnected the call . Ofcourse he didn't picked the call later after calling n number of times . I am done with the RMA :/ . NEVER EVER BUY TRANSCEND HDD .

iittopper said:
4 month and still they dont give a **** . Yesterday i called the chennai guy and asked him about the status , he told me to hold the line and then after 30 second he disconnected the call . Ofcourse he didn't picked the call later after calling n number of times . I am done with the RMA :/ . NEVER EVER BUY TRANSCEND HDD .

thats so unprofessional

Hi iittopper , I had to RMA my Transcend StoreJet portable hard drive too back in 2012. It took them 9 freaking months to replace it :-x

!!!(Itne samay meh baccha paida hota hai :lol:

) The problem lies with transcend and not with Accel frontline I believe. Sent few mails to Transcend too. Thankfully they gave a brand new piece and not a refurbished one.Their products are good its just their A.S.S is very poor. I advise you to mail Transcend frequently and also to keep checking the status of your RMA at the Accel frontline website and hopefully you will get a brand new piece too.

Stormbringer said:
Hi iittopper , I had to RMA my Transcend StoreJet portable hard drive too back in 2012. It took them 9 freaking months to replace it!!!(Itne samay meh baccha paida hota hai ) The problem lies with transcend and not with Accel frontline I believe. Sent few mails to Transcend too. Thankfully they gave a brand new piece and not a refurbished one.Their products are good its just their A.S.S is very poor. I advise you to mail Transcend frequently and also to keep checking the status of your RMA at the Accel frontline website and hopefully you will get a brand new piece too.

Cool thanks . I know that they take very long time for RMA . But each time i call them they give the same reason and tells me to call them 10 days later . Also i dont think there is any site to check the rma status of transcend HDD . if i am wrong , please link me .

iittopper said:
Cool thanks . I know that they take very long time for RMA . But each time i call them they give the same reason and tells me to call them 10 days later . Also i dont think there is any site to check the rma status of transcend HDD . if i am wrong , please link me .

I used to check the status here :- Accel Warranty Management System .They used to have Transcend as an option under vendors.Looks like they have removed it.

Finally received my HDD after 6 months

6 months is still bad as frek
glad you got your HDD atleast, was it the same model ?

6 Months! Appreciate your patience to wait

Nerevarine said:
6 months is still bad as frek
glad you got your HDD atleast, was it the same model ?

yup exact same model .

- - - Updated - - -

saswat23 said:
6 Months! Appreciate your patience to wait

i literally forgot about the HDD

. Was just getting bored today , and then i remembered about my HDD . Called them expecting to hear the same line "Sir due to delay in the shipment we will get it by next week" , but unexpectedly i was asked to collect it from nehru place .

Great! nice to know. Hopefully you are getting a new piece I guess instead of some refurbished / recertified thing.

topgear said:
Great! nice to know. Hopefully you are getting a new piece I guess instead of some refurbished / recertified thing.

yup its a sealed product .

iittopper said:
Finally received my HDD after 6 months

Congrats!!! :doublethumb:

Looks like Transcend Service has improved

It took them 9 months to replace my HDD

Luckily my 32GB transcend pendrive failed within a month, purchased from FK. Asked for a refund. No second thoughts when dealing with Transcend.

Renny said:
Luckily my 32GB transcend pendrive failed within a month, purchased from FK. Asked for a refund. No second thoughts when dealing with Transcend.

Pendrive case is different , they actually have stocks here , so it wont take much time. But for HDD they import it from taiwan which takes 4-8 month .

RMA time PD might have changed now but I read somewhere that PD replacement took 4 months for one guy and another got in just 10 days. As for Ext. HDD one has got his shipped from Taiwan to here in just 2 weeks. So it looks like Transcend is purposefully delaying the RMA in India. Having said that did they give you extended warranty for the time spent for the RMA ?

topgear said:
RMA time PD might have changed now but I read somewhere that PD replacement took 4 months for one guy and another got in just 10 days. As for Ext. HDD one has got his shipped from Taiwan to here in just 2 weeks. So it looks like Transcend is purposefully delaying the RMA in India. Having said that did they give you extended warranty for the time spent for the RMA ?

Nopes

But they should have. Anyway, transcend is a racist company after all so there's not much to hope from them. They think we will believe everything they want us to believe. Importing from Taiwan takes 4 - 8 months. What a joke

Never purchase transcend products ..pay extra for someother brands whose RMA is good

N

Thanks OP for the thread. I was gonna buy Transcend 1TB HDD. Gonna look elsewhere now.

Transcend should really just decrease the prices on their products by 30% and sell without any warranty. Atleast many of us will be comfortable paying a significantly lower price without any expectation of warranty.

6 months to import from Taiwan is a joke. Even if they send by sail boat, it will take lesser time.

I RMA'd a Transcend storjet 500GB a few years ago, it took 5 months for me to get a new drive, it came in a sealed box, so I'm guessing it wasn't refurbished. But nonetheless their RMA is pathetically slow.

another brand I think should be avoided is Lexar unless we can get some info about it's distributor / importer.